FM-Anime

I ordered an Illumi Zoldyck costume from FM Anime on April 22,2022 for a convention that was not until July 28. That is more than 3 months lead time, which based on my experience with multiple other cosplay websites is more than enough time. For example, I ordered a much more elaborate, custom-made Wei Wuxian cosplay from Ezcosplay.com and it arrived it a month. However, the costume from FM Anime arrived late. Literally the weekday AFTER THE CONVENTION. They were not very unresponsive over email even though I emailed them multiple times starting in June 2022 expressing my concern that the convention was a month away. What use is FM Anime cosplay provider if they take over three months to produce the items, and it comes after the convention took place? DO NOT ORDER FROM THEM!

I ordered a pair of costumes months in advance of when I needed it but as the date came closer and closer I emailed the company again and again. They didn't reply for weeks! Finally the week before I needed my cosplay they responded that they hadn't even finished both of them! Though they promised the outfits would come in time they arrived literally the day AFTER I needed them. Though the quality is nice it's hardly worth it if you don't get your costume in a reasonable time and ONLY if you pester them will they even send them!

I ordered a wig and wig stand from them on the 18th of august and now on the 2nd of October, my order still says processing and they will not respond to me letting me know what they will do to fix this.

The first time I messaged them they promised it would be shipped out that week and upgraded to fast shipping (3-5 days max) but 16 days after that email, the items still say processing, so I emailed them again and they replied saying the wig was out of stock!

I sent them a link to a different wig from their site and asked them to tell me if they will send it to me, four days after that, still no replies!

STAY AWAY!

I ordered a Soleil Fire Emblem Fates cosplay on Feburary 26th and specified I needed it by May 1st. It is now May 10th, and it still hasn't shipped. I have contacted the company numerous times and have received only one response which asked for two more weeks to make the costume. Stupidly, I said yes. (The con I plan on attending is in June, so I thought it would be okay. I wanted the month to tailor it if needed.) They told me I would have a tracking number by May 8th. I contacted them again tonight and informed them that if they did not ship or refund my $170USD by May 13th I would open a claim at my bank. I have never had a company give me as many problems as FM-anime before. I've ordered from more than seven companies, and honestly I'm ready to go back to another company and pay a commission fee for a rush job.

Save your money, order from any other company. FM-ANIME is the worst.

I've bought from them 3 separate times, and each time they messed up my order.
My first order was a junko costume, that was sent to someone in florida and they had to make a completely new one and send it to me, and it was full of defects. The tie had blood(?) on it and white splotches on the over shirt.
My next order was an austria wig and glasses set, it was sent to sweden. They almost made me pay to get it to my house and i refused to pay for it so they gave that up and paid for their mistake and sent it to me.
My last order was austria's costume and boots.
This order was the worst out of the three, i ordered it 3 1/2 months in advance and they didn't start on it until a month 1/2 before i needed it. It barely came in time for my con and they left a lot out of the costume. The cravat wasn't lacy as it was shown, and there was no jewel piece. The pants were too tight, even though i gave them exact measurements, and the coats buttons came off because they were sewn on too loosely. The boots were made too large even after giving measaurements, but can still be semi-used. I had to email them multiple times before getting an answer about getting a new cravat and pants.

If fm-anime didn't make very nice looking costumes or shoes i'd never buy from them again.

Seeing all these negative reviews confuses me because i had absolutely no issue ordering from fm anime. I ordered in late june and it got to me today, in perfect condition and a perfect size. Granted i did paypal them an extra 20$ for extra fast shipping, and i regret nothing. It got here very quick for having to be tailored all the way in hong kong, during these awful times no less. The size was perfect, and the costume was very well made. I messaged them quite a few times on fb messenger with questions i had, (which is in the bottom right corner of the site) and they replied honestly and quickly each time. At least as far as i can tell. Perhaps a lot of the people having contact issues are trying to contact them by email rather than facebook? They seem to just be much more active there. Not positive though. The shipping company they're partnered with (sf express) also handled a couple of my calls very well and honestly the all around service and experience was great. Whatever the case, i may have just been lucky but i experienced no issues whatsoever, and if it were to be the same case for someone else, i'd even recommend the shop.

Their products is an azum quality and the things gets to you around 2-3 weeks after it was shipped. But their support sucks, to be honest. Something went wrong with my Shingeki no Kyojin shoes and they became to big. They didn't even show the slightest interest in helping me with this error until I said I would surely tell a friend of mine (Who was about to but the same kind of shoes from them) about this and how bad response they give when this happens. THEN they changed their mind and gave me deals on how they could help me fix it but it ended up with me almost paying a full price for a new pair but I got to keep the first once. They will go to the friend who also reacted on that in their support they gives the feeling of being aggressive if you ask something. So everything except their support is really azum!

Fm-anime is amazing. I was searching for a Megurine Luka wig, and took a chance ordering one from their site. It arrived in two weeks, and was fantastic. The fibers were silky and soft, and for a 100cm wig, it barely tangled. Next, my sister and I wanted to buy our Ciel and Alois In Wonderland cosplays. I accidentally gave one wrong measurement, and messaged them. A girl named Venus responded the same day, assuring me the measurement was changed. I checked, and it was. It was said to take a month and a half to make both outfits, but took barely longer than a month. The fabric, construction, everything, was perfect. I am so buying from them again, especially because of their great prices. <3

My order was never shipped. It was impossible to have my money back. The never answered to my e-mails. Absolutely to avoid, not reliable at all!

I'm really appalled by everyone's negative reviews. I've been ordering from Fm-anime for a couple years now (not often of course.) They've done very good quality work with their costumes and their replicas are awesome. Yes, the wait is long it typically takes them a month or two to sew your stuff or even to get to your order as they have a bunch of commisions to work on as well. If you tell them you need it asap and give em a day they'll try their best to get it to you before that day. Do not be upset at them for failing to do so or taking long because you all probably knew the "risks" of ordering from here anyways the only risks being the outfit being a little too small (yeah they could do a little more work on converting measurements) and it taking a while to receive. ALWAYS ORDER MONTHS AHEAD. But the wait is worth it in my opinion and from my experiences. Some things on the website seem a bit overpriced to me and could be easily made on your own but it's whatever. Please don't hesitate to order from Fm-anime. I've never had a problem with their customer service either especially when I've had questions. I've commisioned princess Leia's outfit, ordered saber's wig, ordered 2 saber outfits, saber's shoes, and lastly ordered sabers Caliburn sword in which they all were good quality and are still in good shape till this day (except for sabers shoes they fell apart yikes maybe avoid ordering shoes from here.)