• Cosrea

Cosrea

Overview

Cosrea has a rating of 3.97 stars from 21 reviews, indicating that most customers are generally satisfied with their purchases. Cosrea ranks 12th among Cosplay sites.

  • Service
    11
  • Value
    11
  • Shipping
    11
  • Returns
    10
  • Quality
    11
See all photos
How would you rate Cosrea?
Top Positive Review

“The Cosrea folks did absolutely mind-blowing work”

Stephen S.
10/5/21

The Cosrea folks did absolutely mind-blowing work on my custom Iron Man armor with LED lighting and automatic faceplate. This was my dream costume and was a pretty tall order. They made the customizations to the color and finishing exactly to my spec. Their communication was excellent during the production process and they took a lot of extra care into the packaging and handling when it shipped. 10/10 would recommend, especially for custom requests!

Top Critical Review

“WARNING”

M R.
4/20/21

This company has taken almost $600USD from me for and order that was not as specified, broken, and missing items. They refused to do anything about it, mocked and insulted me, and are using stolen pictures. AVOID

Reviews (21)

Rating

Timeframe

Other

Thumbnail of user stephens1330
5 reviews
5 helpful votes
October 5th, 2021

The Cosrea folks did absolutely mind-blowing work on my custom Iron Man armor with LED lighting and automatic faceplate. This was my dream costume and was a pretty tall order. They made the customizations to the color and finishing exactly to my spec. Their communication was excellent during the production process and they took a lot of extra care into the packaging and handling when it shipped. 10/10 would recommend, especially for custom requests!

Service
Value
Shipping
Returns
Quality
Thumbnail of user abigailm170
1 review
2 helpful votes
October 14th, 2021

I was really impressed by the beautiful custom princess dress I received from the awesome team at Cosrea. It came fully embroidered and made with nice heavy fabrics. The fit based on my measurements were good, the skirt was a little big but a simple modification made it perfect. Very happy with product, highly recommended for serious cosplayers.

Service
Value
Shipping
Returns
Quality
Thumbnail of user terrencek31
2 reviews
4 helpful votes
November 22nd, 2021

Quality and great service! Cosrea delivered my Halloween costumes on time. It was my first time to order costumes online and I was a bit skeptical about the sizes mention in the size chart whether they are accurate or not. But, as soon as I got them, my kids tried their costumes and the sizes were perfect. Plus, the fabric is super soft and comfy. Great job!

Service
Value
Shipping
Returns
Quality
Thumbnail of user bethanys130
4 reviews
3 helpful votes
November 23rd, 2021

I just got a fairy theme dress for a birthday event from this site and it's perfect. The fabric is top notch and I am very happy with everything. I am definitely gonna order one more for my sister, she will be loving it. Thank you Cosrea, especially for the fast delivery.

Tip for consumers:
The fabric is top notch

Products used:
Fairy theme dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user joyo71
3 reviews
2 helpful votes
November 26th, 2021

Really blown away by the quality of the fabric and the comfort in my evening gown I ordered. It's going to be a special night!

Tip for consumers:
Best quality

Service
Value
Shipping
Returns
Quality
Thumbnail of user suzieb28
2 reviews
4 helpful votes
October 28th, 2021

Thanks for the free shipping, Cosrea! We had a skit competition and our theme was Marvel. We ordered the cosplay costumes of every character for our crew and they all arrived on the scheduled date. The best part, they were perfect in size and comfiness level was 100%. Wow.

Service
Value
Shipping
Returns
Quality
Thumbnail of user missyt25
2 reviews
2 helpful votes
November 19th, 2021

I wanted to get this fancy Gamora outfit for Halloween, but couldn't really find one my size because of my build. One my friends recommended I try Cosrea. I found a lot of really cool designs here. I got it custom made with my measurements. It was not the cheapest option, but the quality was worth it.

Tip for consumers:
Cool design

Products used:
Halloween outfit

Service
Value
Shipping
Returns
Quality
Thumbnail of user agnesd42
3 reviews
4 helpful votes
November 10th, 2021

The Anime Costumes are so lovely and I consider myself a bit of an anime enthusiast. I ordered one of them for the Anime theme party at my house. I am really impressed with such quality services and super-quick delivery. Wow!

Service
Value
Shipping
Returns
Quality
Thumbnail of user mr690
1 review
0 helpful votes
April 20th, 2021
Verified purchase

This company has taken almost $600USD from me for and order that was not as specified, broken, and missing items. They refused to do anything about it, mocked and insulted me, and are using stolen pictures. AVOID

Tip for consumers:
DONT

Products used:
None - it was garbage

Service
Value
Shipping
Returns
Quality
Thumbnail of user stevenh1839
4 reviews
0 helpful votes
July 29th, 2022

I am very pleased with the service and the care shown by the employees in shaping the order, which always arrives on time, safe and sound. Thank you all very much!

Thumbnail of user lisaf1313
4 reviews
5 helpful votes
November 2nd, 2021

I ordered a dress from this site for a convention, and provided them with a specific deadline. They said that they had shipped my order and it should come before the deadline, and sure enough they ended up getting here ahead of schedule. Very impressed with these guys!

Service
Value
Shipping
Returns
Quality
Thumbnail of user gavinr76
4 reviews
1 helpful vote
June 29th, 2022

I am very satisfied with the quality of the material and service. Thank you very much for your cooperation.

Thumbnail of user kianac24
1 review
2 helpful votes
August 23rd, 2022

I ordered a Cure Whip cosplay from them 6 months in advance for a con I was going to. When I got the costume, the quality was bad and everything was falling apart. Also, some items were missing from the costume and I tried emailing them 3 times about it. They always say that it is almost done and will be shipped soon. It's been almost 6 months later and I still don't have it or have any update about it. And I couldn't wear it at the con I was going to because it was so dysfunctional and too much stuff was missing from it. Will never order from them again.

Tip for consumers:
I would just buy from somewhere else tbh. I just wasted $200 on them for only part of the costume and for it to fall apart. Idk, up to you.

Products used:
None

Service
Value
Shipping
Quality
Thumbnail of user josephc3055
5 reviews
0 helpful votes
July 1st, 2022

Liked the speed of processing the order, feedback from the buyer, fast delivery, responsible attitude, satisfied, I recommend it.

Thumbnail of user viankay1
1 review
0 helpful votes
October 5th, 2018

I was going to a dance festival and wanted to go as Sailor Mars, but show a little more skin. They sent forms and i filled it out with my measurements. I listed every single item i wanted. Be thorough. I paid August 8th, 2018 and i received August 29th, 2018. Amazing quality. My only tiny complaint is the bows aren't sewn in they had to be secured with safety pins. I only paid $100 so whatever.

Thumbnail of user barneyl
41 reviews
517 helpful votes
September 26th, 2014

I just recently got into cosplay for fananime convention... and then realized this was the perfect halloween costume.My GF ordered from this site and she loved it. They are very price at this store because they are all custom tailored and very high quality. Better than what I have seen off of ebay and etsy. The price can range from reasonable ($200) to crazy outrageous ($2700).

Thumbnail of user carlyc21
1 review
1 helpful vote
September 4th, 2018

I attempted multiple times to post this review directly to their site, but I have not seen it show up as of yet. I wanted to share my experience with Cosrea and since I seem to be unable to leave feedback on their website, I will leave it here.

Let me start by saying I am a return customer. I purchased a costume from Cosrea in November 2017, and was thrilled by the quality. It was probably the best commission experience I have ever had. So naturally, when I was looking to buy a new costume, Cosrea was at the top of my list. I now regret that decision and am unsure if I will ever order from here again.

I placed an order for their listing of "Love Live SR Shichifukujin Cosplay Costume - Nozomi Tojo" in April of 2018, with a deadline date of early August. My deadline was acknowledged and Cosrea began working on my costume. I was very excited when it arrived quickly to me, but once I opened up the packaging I realized the entire costume was too small. Every piece of the costume was made too small to fit over my head, and were obviously not made to my custom measurements. Parts of the costume that were supposed to be purple came in blue, and many accessories were missing. I reached out to Cosrea, filled out their exchange form, and mailed back the costume that was too small. They assured me they would fix everything and my original deadline would be honored. (The only reason this review is 2 stars and not 1 is because of their excellent customer service. Cosrea was very fast in their responses to me and were always there to answer any questions I had.)

The costume came back to me in late July, and this time all the pieces were too big. The incorrect blue color of the skirt trim, which I had specifically mentioned in my exchange form, was left unchanged. The accessories were mostly there, but were very rushed. I did not want to go through the stress of another exchange, so I did size alterations myself and had to make a completely new skirt and touch up the accessories. This costume cost me $225, a price I'd be happy to pay for a quality costume and wonderful commission experience. This experience with Cosrea was anything but wonderful, and I am conflicted about whether I will ever commission from them again.

Thumbnail of user taylorc90
1 review
2 helpful votes
July 19th, 2018

I ordered a dress from this site for a convention, and provided them with a specific deadline. They said that they had shipped my order and it should come before the deadline. It came closer and no word of it. I contacted them and I told them to cancel the order since it said they never even shipped it! They told me that it would still come and I would get a full refund. It never came and I am so disappointed! NEVER ORDER FROM HERE!

Thumbnail of user cosreac1
Cosrea C. – Cosrea Rep

Thank you so much for taking the time to leave us a detail feedback.

As a small custom workshop, we know that we still have much to learn and improve everyday,
And your feedback helps us with that.

We do want to clarify the situation as there may be misunderstanding.

The cancellation request and order refund was issued as soon as we received the request.

At that time, the package was already submitted to DHL and was in transit.

We wanted to make sure that we don't cause any additional hassle.
So we explained that, we will put in a re-direct request with DHL to have the package re-route back to us
Directly.

However, if they couldn't complete the request, then no return would be needed.

Fortunately, they caught it right at their logistic center before it was sent out on local delivery.
So we were able to have them forward it right back to us.

If there was any misunderstanding or miscommunication, it is our fault and we are very sorry about that.

We will take this into serious consideration and make sure we communicate more clearly in the future
When it comes to return requests.

Thank you again, if there are anything else our team can help with, please don't hesitate to let us know!

Thumbnail of user blahb31
1 review
4 helpful votes
October 1st, 2017

Ordered a costume at the beginning of July for a con that was at the end of August. Confirmed with them that timeframe was fine and they promised I'd receive it mid-August. Costume came Sept 1 and had to wait for it to even go to the con.

On top of that costume was tacky all over, zippers installed incorrectly, everything was incorrectly sized, nothing was customized to measurements, poor quality all around. Did not match photos provided.

I emailed asking for a refund and they took weeks of back and forth to give only $150 of a $730 order for something that was late, not customized, did not match photos, and was poor quality.

I would not order from them again.

Thumbnail of user cosreac1
Cosrea C. – Cosrea Rep

Thank you so much for taking the time to leave us a detail feedback.

We are really sorry it took us a while to find this website and see the review and feedback
You left for us.

And most importantly, we do apologize most sincerely that your order didn't arrived in time and
That it caused both frustration and trouble for you.

As a small workshop, we do create and hand-make each order when we receive it. Especially
So if it is a order with customization requests.
And therefore, many orders does require a production time frame.

We are working on our turnaround time by ensuring every order is now ship through air express services and that if the requested
Deadline date is rush, we reach out to let our customers know in advance the expected ETA.

We do apologize very sincerely that at the time when you shopped with us, that the experience was not satisfactory.

We couldn't locate your full order information via this platform.
But if you did experience any issue with the refund, please contact us directly with your order number and our team
Would be glad to assist on making sure it is handle correctly.

Thank you again, if there are anything else our team can help with, please don't hesitate to let us know!

Thumbnail of user sarahc174
2 reviews
5 helpful votes
August 1st, 2018

First of all I'd like to state that this was a custom order as I found nothing to suit my fancy. This order started around May 2017 to be worn at London Mcm expo in the October of that year. Why is this review so late you wonder? Because I've only just received the replacement of the first pieces that were late, missing and wrong.

The costume was for Overwatch a Widowmaker suit, armour and weapon. They quoted me approx £700 for it all.

They knew my deadline and had months to prepare for it. I had no costume for the convention and when it finally arrived months later it was just a modified cheap printed suit with the front and arms cut off. (Not sure why the arms were cut off. This was NOT part of the spec but this will also not be the only time it was wrong). The armour was dented and broken, made poorly and the shoes were too small for me. Zips snapped off, the helmet was just a piece of foam that was heavily dented, the thigh bag was missing and the gun was not the one I asked for. For an order that was late I was definitely not happy. I contacted support who said that the broken items will be replaced and the suit will be too.

At the time of writing its July 2018. That's over 1 year for them to sort their mess out.
The replacements received today are of slightly better quality than previously. The helmet has a spot for a battery for LEDs which is cool, and not tested so I won't be holding my breath on that one. The shoulder pad attaches with elastic, and if you widows shoulder guard, this will not be a good fit, and it sticks up or falls down.
Neck armour is missing. Bag is non functional. It's glued down for some reason. Shoes have spikes missing, checked the box many times, definitely not there. Gun looks fantastic, some pieces falling off though, nothing glue can't fix.

The suit they made stinks of sweat and has the bobbles that jumpers/sweaters get all over it. It's definitely been worn before by someone and not washed before posting which is disgusting. Again the arms are missing from it, which as stated in the original spec that they were to be included. The only thing I didn't want was a panel at the front of the suit.
They also included a second suit which is actually the reference photo I supplied to them, but is not made by them. It was kindly supplied by the original maker of the suit. Sadly it's too small for me, but I'm hoping I can fix it.

My experience with cosrea has been a nightmare to say the least. But the positive thing about them is their customer services advisor is very friendly and speaks excellent English, and kept in contact with me the entire time when I wanted an update. It's a shame the quality of the items does not match what they state on the website.

Please avoid this company because if you ever receive anything, it will be wrong and late. I've had better experiences from greedy commissions and aliexpress sellers.

Thumbnail of user cosreac1
Cosrea C. – Cosrea Rep

Thank you so much for taking the time to leave us a detail feedback.

As a small custom workshop, we know that we still have much to learn and improve everyday,
And your feedback helps us with that.

We do apologize very sincerely for the production time frame it took to re-create the complete costume set for you.
Custom armors and custom costumes processes are complex and we are still working on being able to offer both custom services
And a faster turnaround time.

We do want to chime in on the situation as well and add in a little bit of our feedback
To the situation.

The original order did arrived late and with fitting issues, that was our fault completely and we do very
Much apologize about that.

Upon confirming that a replacement order would be put in for the customer, we also offer to include in a additional staff prop
As our way of apologizing for the trouble.

We begin production as quickly as we could, with the staff and the replacement pulser gun prop completing first.
We made sure to send completion and packaging photos for customer's approval before shipping it.

At that time, prop shipment did become difficult with custom inspection requests.
So it took us two tries to get the gun prop through custom and successfully delivered. Customer was happy with the prop received per Email feedback.

The complete armor was finished first and we provided completion photos for customer's review and approval
Before we being packaging.

The final piece was the bodysuit, which we do admit that we bumped into delay on the digital print request
And also the custom material request.
That and both are 100% our fault and mistake, we very much apologize about that and have taken the time to reflect on that to make sure
It doesn't happen again.

At the time of the replacement request, customer provided us with a photo of a specific bodysuit.
The details are unique per the amazing design work of the workshop who designed it. And right at the end, we were able to find the workshop
Who made it and had one made for the customer.

Completion photos were sent for approval prior to shipment and once customer gave us the go, we shipped as quickly as we could.

By no means are we pushing off any responsibility, we do very much appreciate how much the customer worked with us on the
Replacement process.
And we are very very sad that we didn't meet her expectation.

But we do want to show that, even if we are still learning, we would never hestitate to go the extra distance to do our very best
To help in every way we can.

To Sarah, we are really sorry that you didn't like what you received.
Should you like to have it return to us for a refund, please don't hesitate to contact us and we would gladly help with that!

And thank you for the feedback, we will take this seriously and learn from the lesson.

Thumbnail of user lucyd36
1 review
1 helpful vote
October 20th, 2017

I ordered a beauty and the beast costume with a deadline of 10/20/17. I specifically asked if this deadline would be a problem. I followed up with an email with a week to spare. They assured me it would be shipped in the beginning of the week and would arrive by 10/20. On Wednesday, I contacted them for an update. They blamed DHL for the delay because they were swamped. This was all a lie since they had not shipped the costumes. As of today, they have not shipped my costumes. They are completely unprofessional. There is no number to contact them only an email. There is poor communication and an uncertainty that these costumes will arrive.
They promise something they can't keep. At this point, where am i going to get a costume within hours of the event?

Thumbnail of user cosreac1
Cosrea C. – Cosrea Rep

Thank you so much for taking the time to leave us a detail feedback.

We are really sorry it took us a while to find this website and see the review and feedback
You left for us.

And most importantly, we do apologize most sincerely that your order didn't arrived in time and
That it caused both frustration and trouble for you.

With international packages and custom clearance procedures, sometimes packages do get delay.
Even though very rare as the carriers we choose to work with are all very good with their handling time and know that every
Package is time sensitive.
But unfortunately sometimes it does happen.

You are absolutely right that we need to take as much of the responsbility as our shipping carrier when a package
Arrives late and we do.

We now try to watch closely on our production time frame, especially with orders that have custom requests.
Making sure that we give sufficient shipping and handling time in between and leave *padding room* for any possible carrier delay.

Especially with orders that have custom requests, which may take longer to complete. (ex: embroidery requests).

We still have very much to learn and your feedback helps us do that, we do very sincerely thank you for that.

We do apologize very sincerely that at the time when you shopped with us, that the experience was not satisfactory.
If there are anything else our team can help with, please don't hesitate to let us know!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Explore Cosrea's unique collection of Cosplay Costumes, Disney Inspired Princess Dresses, Custom Made Armor, Props and more. 24/7 Free shipping worldwide.

Company Representative

Thumbnail of user cosreac1
Cosrea C.

How do I know I can trust these reviews about Cosrea?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Cosrea?