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Cosrea

How would you rate Cosrea?
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Ohio
5 reviews
5 helpful votes
Follow Stephen S.
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The Cosrea folks did absolutely mind-blowing work on my custom Iron Man armor with LED lighting and automatic faceplate. This was my dream costume and was a pretty tall order. They made the customizations to the color and finishing exactly to my spec. Their communication was excellent during the production process and they took a lot of extra care into the packaging and handling when it shipped. 10/10 would recommend, especially for custom requests!

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Date of experience: October 5, 2021
Florida
4 reviews
3 helpful votes
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I just got a fairy theme dress for a birthday event from this site and it's perfect. The fabric is top notch and I am very happy with everything. I am definitely gonna order one more for my sister, she will be loving it. Thank you Cosrea, especially for the fast delivery.

Date of experience: November 23, 2021
Canada
1 review
1 helpful vote
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WARNING
April 20, 2021

This company has taken almost $600USD from me for and order that was not as specified, broken, and missing items. They refused to do anything about it, mocked and insulted me, and are using stolen pictures. AVOID

Date of experience: April 20, 2021
Florida
4 reviews
5 helpful votes
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I ordered a dress from this site for a convention, and provided them with a specific deadline. They said that they had shipped my order and it should come before the deadline, and sure enough they ended up getting here ahead of schedule. Very impressed with these guys!

Date of experience: November 1, 2021
Georgia
2 reviews
4 helpful votes
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Quality and great service! Cosrea delivered my Halloween costumes on time. It was my first time to order costumes online and I was a bit skeptical about the sizes mention in the size chart whether they are accurate or not. But, as soon as I got them, my kids tried their costumes and the sizes were perfect. Plus, the fabric is super soft and comfy. Great job!

Date of experience: November 21, 2021
Illinois
1 review
2 helpful votes
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I was really impressed by the beautiful custom princess dress I received from the awesome team at Cosrea. It came fully embroidered and made with nice heavy fabrics. The fit based on my measurements were good, the skirt was a little big but a simple modification made it perfect. Very happy with product, highly recommended for serious cosplayers.

Date of experience: October 13, 2021
Maryland
1 review
2 helpful votes
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I ordered a beauty and the beast costume with a deadline of 10/20/17. I specifically asked if this deadline would be a problem. I followed up with an email with a week to spare. They assured me it would be shipped in the beginning of the week and would arrive by 10/20. On Wednesday, I contacted them for an update. They blamed DHL for the delay because they were swamped. This was all a lie since they had not shipped the costumes. As of today, they have not shipped my costumes. They are completely unprofessional. There is no number to contact them only an email. There is poor communication and an uncertainty that these costumes will arrive.
They promise something they can't keep. At this point, where am i going to get a costume within hours of the event?

Date of experience: October 20, 2017
Cosrea C. Cosrea Rep
over a year old

Thank you so much for taking the time to leave us a detail feedback.

We are really sorry it took us a while to find this website and see the review and feedback
You left for us.

And most importantly, we do apologize most sincerely that your order didn't arrived in time and
That it caused both frustration and trouble for you.

With international packages and custom clearance procedures, sometimes packages do get delay.
Even though very rare as the carriers we choose to work with are all very good with their handling time and know that every
Package is time sensitive.
But unfortunately sometimes it does happen.

You are absolutely right that we need to take as much of the responsbility as our shipping carrier when a package
Arrives late and we do.

We now try to watch closely on our production time frame, especially with orders that have custom requests.
Making sure that we give sufficient shipping and handling time in between and leave *padding room* for any possible carrier delay.

Especially with orders that have custom requests, which may take longer to complete. (ex: embroidery requests).

We still have very much to learn and your feedback helps us do that, we do very sincerely thank you for that.

We do apologize very sincerely that at the time when you shopped with us, that the experience was not satisfactory.
If there are anything else our team can help with, please don't hesitate to let us know!

Arizona
3 reviews
4 helpful votes
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The Anime Costumes are so lovely and I consider myself a bit of an anime enthusiast. I ordered one of them for the Anime theme party at my house. I am really impressed with such quality services and super-quick delivery. Wow!

Date of experience: November 10, 2021
Georgia
1 review
4 helpful votes
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Ordered a costume at the beginning of July for a con that was at the end of August. Confirmed with them that timeframe was fine and they promised I'd receive it mid-August. Costume came Sept 1 and had to wait for it to even go to the con.

On top of that costume was tacky all over, zippers installed incorrectly, everything was incorrectly sized, nothing was customized to measurements, poor quality all around. Did not match photos provided.

I emailed asking for a refund and they took weeks of back and forth to give only $150 of a $730 order for something that was late, not customized, did not match photos, and was poor quality.

I would not order from them again.

Date of experience: October 1, 2017
Cosrea C. Cosrea Rep
over a year old

Thank you so much for taking the time to leave us a detail feedback.

We are really sorry it took us a while to find this website and see the review and feedback
You left for us.

And most importantly, we do apologize most sincerely that your order didn't arrived in time and
That it caused both frustration and trouble for you.

As a small workshop, we do create and hand-make each order when we receive it. Especially
So if it is a order with customization requests.
And therefore, many orders does require a production time frame.

We are working on our turnaround time by ensuring every order is now ship through air express services and that if the requested
Deadline date is rush, we reach out to let our customers know in advance the expected ETA.

We do apologize very sincerely that at the time when you shopped with us, that the experience was not satisfactory.

We couldn't locate your full order information via this platform.
But if you did experience any issue with the refund, please contact us directly with your order number and our team
Would be glad to assist on making sure it is handle correctly.

Thank you again, if there are anything else our team can help with, please don't hesitate to let us know!

Arizona
2 reviews
4 helpful votes
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Thanks for the free shipping, Cosrea! We had a skit competition and our theme was Marvel. We ordered the cosplay costumes of every character for our crew and they all arrived on the scheduled date. The best part, they were perfect in size and comfiness level was 100%. Wow.

Date of experience: October 27, 2021
Georgia
1 review
0 helpful votes
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Good First Experience
October 5, 2018

I was going to a dance festival and wanted to go as Sailor Mars, but show a little more skin. They sent forms and i filled it out with my measurements. I listed every single item i wanted. Be thorough. I paid August 8th, 2018 and i received August 29th, 2018. Amazing quality. My only tiny complaint is the bows aren't sewn in they had to be secured with safety pins. I only paid $100 so whatever.

Date of experience: October 5, 2018
Arkansas
1 review
3 helpful votes
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Ughh
August 23, 2022

I ordered a Cure Whip cosplay from them 6 months in advance for a con I was going to. When I got the costume, the quality was bad and everything was falling apart. Also, some items were missing from the costume and I tried emailing them 3 times about it. They always say that it is almost done and will be shipped soon. It's been almost 6 months later and I still don't have it or have any update about it. And I couldn't wear it at the con I was going to because it was so dysfunctional and too much stuff was missing from it. Will never order from them again.

Date of experience: August 23, 2022
Nevada
2 reviews
2 helpful votes
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Great quality
November 19, 2021

I wanted to get this fancy Gamora outfit for Halloween, but couldn't really find one my size because of my build. One my friends recommended I try Cosrea. I found a lot of really cool designs here. I got it custom made with my measurements. It was not the cheapest option, but the quality was worth it.

Date of experience: November 18, 2021
California
1 review
2 helpful votes
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I ordered a dress from this site for a convention, and provided them with a specific deadline. They said that they had shipped my order and it should come before the deadline. It came closer and no word of it. I contacted them and I told them to cancel the order since it said they never even shipped it! They told me that it would still come and I would get a full refund. It never came and I am so disappointed! NEVER ORDER FROM HERE!

Date of experience: July 19, 2018
Cosrea C. Cosrea Rep
over a year old

Thank you so much for taking the time to leave us a detail feedback.

As a small custom workshop, we know that we still have much to learn and improve everyday,
And your feedback helps us with that.

We do want to clarify the situation as there may be misunderstanding.

The cancellation request and order refund was issued as soon as we received the request.

At that time, the package was already submitted to DHL and was in transit.

We wanted to make sure that we don't cause any additional hassle.
So we explained that, we will put in a re-direct request with DHL to have the package re-route back to us
Directly.

However, if they couldn't complete the request, then no return would be needed.

Fortunately, they caught it right at their logistic center before it was sent out on local delivery.
So we were able to have them forward it right back to us.

If there was any misunderstanding or miscommunication, it is our fault and we are very sorry about that.

We will take this into serious consideration and make sure we communicate more clearly in the future
When it comes to return requests.

Thank you again, if there are anything else our team can help with, please don't hesitate to let us know!

California
41 reviews
517 helpful votes
Follow Barney L.
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I just recently got into cosplay for fananime convention... and then realized this was the perfect halloween costume.My GF ordered from this site and she loved it. They are very price at this store because they are all custom tailored and very high quality. Better than what I have seen off of ebay and etsy. The price can range from reasonable ($200) to crazy outrageous ($2700).

Date of experience: September 26, 2014
New Jersey
4 reviews
0 helpful votes
Follow Steven H.
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I am very pleased with the service and the care shown by the employees in shaping the order, which always arrives on time, safe and sound. Thank you all very much!

Date of experience: July 29, 2022
Florida
3 reviews
2 helpful votes
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Really blown away by the quality of the fabric and the comfort in my evening gown I ordered. It's going to be a special night!

Date of experience: November 26, 2021
Seychelles
4 reviews
1 helpful vote
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I am very satisfied with the quality of the material and service. Thank you very much for your cooperation.

Date of experience: June 28, 2022
Austria
5 reviews
0 helpful votes
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Liked the speed of processing the order, feedback from the buyer, fast delivery, responsible attitude, satisfied, I recommend it.

Date of experience: July 1, 2022
Virginia
1 review
2 helpful votes
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I attempted multiple times to post this review directly to their site, but I have not seen it show up as of yet. I wanted to share my experience with Cosrea and since I seem to be unable to leave feedback on their website, I will leave it here.

Let me start by saying I am a return customer. I purchased a costume from Cosrea in November 2017, and was thrilled by the quality. It was probably the best commission experience I have ever had. So naturally, when I was looking to buy a new costume, Cosrea was at the top of my list. I now regret that decision and am unsure if I will ever order from here again.

I placed an order for their listing of "Love Live SR Shichifukujin Cosplay Costume - Nozomi Tojo" in April of 2018, with a deadline date of early August. My deadline was acknowledged and Cosrea began working on my costume. I was very excited when it arrived quickly to me, but once I opened up the packaging I realized the entire costume was too small. Every piece of the costume was made too small to fit over my head, and were obviously not made to my custom measurements. Parts of the costume that were supposed to be purple came in blue, and many accessories were missing. I reached out to Cosrea, filled out their exchange form, and mailed back the costume that was too small. They assured me they would fix everything and my original deadline would be honored. (The only reason this review is 2 stars and not 1 is because of their excellent customer service. Cosrea was very fast in their responses to me and were always there to answer any questions I had.)

The costume came back to me in late July, and this time all the pieces were too big. The incorrect blue color of the skirt trim, which I had specifically mentioned in my exchange form, was left unchanged. The accessories were mostly there, but were very rushed. I did not want to go through the stress of another exchange, so I did size alterations myself and had to make a completely new skirt and touch up the accessories. This costume cost me $225, a price I'd be happy to pay for a quality costume and wonderful commission experience. This experience with Cosrea was anything but wonderful, and I am conflicted about whether I will ever commission from them again.

Date of experience: September 4, 2018

Overview

Cosrea has a rating of 4 stars from 21 reviews, indicating that most customers are generally satisfied with their purchases. Cosrea ranks 3rd among Cosplay sites.

service
11
value
11
shipping
11
returns
10
quality
11