Fraud company which delivers fraud services. Stop cheating customers, your website shows some other flower images and you deliver wrong ones. Your website is deceptive and customer service is terrible. You refuse to refund money despite ruining and completely spoiling an occasion. Not recommended at all!
I would have rated 5 Star if the price section would be available from 300 onward. But even though I liked the service, the variety of the cakes, offers. I will definitly order a cake on next birthday for my dear ones. I am very excited.
Hi Dhiraj,
Thanks for sharing your rating to us, we always try to provide you the best quality products and give out the best customer experience. Give us a shout in case you feel there's some improvement to be done for better experience at wecare@floweraura.com.
Regards
Floweraura.com
I bought flowers to be sent to my girlfriend. They arrived on time even after I changed the time to something earlier in the day. She was happy with how the looked. Realizing they sent the wrong vase, I contacted them and they were more than willing to exchange for the correct one. But she wanted to keep the very small one to use for something else. But with in 24 hours (morning of next day) the roses started to wilt and dry. I contacted to ask why and what do they normally do in this case seeing I have sent flowers before and they last at least 4 days. I was told its because of the heat... we are in a AC home. I talk to a few other employees only to be left on hold. No real response.
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on a priority basis.
While promising 2 hrs and same day delivery, they never deliver on time. No commitments for time maintained. Even when the delivery was after 3 days, order was not placed saying delivery address (office) was closed. When I traced order while working the same day and contacted for help, delivery in next two days was scheduled without even contacting. Very very annoying. In Another order Cakes flowers were delivered when birthday was over. No more orders now. Please dont spoil someone's day by not keeping the delivery promises.
Hi Anuradha,
We are unhappy with the ways things happened. Thank you for reaching out to us. We have your order number and we promise we will get this resolved soon. We will reach out your registered email ID/ phone number.
Thanks.
Had an online interactive query chat with Kamal regarding an prospective birthday cake order. Kamal guided me through the chat with patience and pertinent information. I am yet to order (will do so by the end of the day) but I am sure their product will match their online customer service. And since I a m overseas the very professional manner was quite impressive. Kudos and Keep it up.
Dear Jaysha,
Thank you for sharing your feedback! We are so happy that you are happy. We will surely let our Team know how good they are at what they do.
Looking forward to serve you again soon:)
Cheers! Team Floweraura
It is very difficult to maintain long distance relationship and marriage(Himachal to Kerala). But with support and service of you guys I am so much praised by my hubby always. Love you guys. Value for money gifts, Authentic cakes and great service.
Hi Minakshi,
Thank you for sharing your feedback. We are glad that you had a good experience with us. Reviews like these are highly motivating for the team.
Looking forward to serve you again soon:)
Cheers! - Team Floweraura
Don't use this service. Worst delivery service. No response from mail and chat. Customer call number is always busy. When we are posting comments on their Facebook page, they are deleting the comments and blocked us to put more comments on it.
I am kind of disappointed. The cake was entirely different (looked classy) in the picture but when the cake arrived, it seemed like it was made in some local bakery. Would not recommend photo cakes to anyone
Hi Shilpa,
Thanks for sharing your rating to us, we always try to provide you the best quality products and give out the best customer experience. We really appreciate your feedback and for sure going to take this advice in front of the concerned team and will be trying our best to continue to not only meet but exceed your expectations.
Looking forward to serve you again soon:)
Cheers! Team Floweraura
Liked the options. Also the customer support person named Ankur was of great help.
But the flower quality is pathetic. All semi dried roses. Few almost perished rose petals. Very disappointed by the quality.
Fabulous service and great variety of product range.
You have something for almost every occasion!
You have a great team there to make this happen so beautifully!
Keep up the great work!
Cheers!
Rishi
Dear Rishi,
Thank you for sharing your feedback! We are so happy that you are happy. We will surely let our Team know how good they are at what they do.
Looking forward to serve you again soon:)
Cheers! Team Floweraura
Been ordering with them for almost more than 2 years now and never has been disappointed with any of my orders.
They make sure its delivered on time and if any special request is put in they make sure to abide by that as well.
Hey Santosh,
Thank you for sharing your feedback. We are glad that you had a good experience with us. Reviews like these are highly motivating for the team.
Looking forward to serve you again soon:)
Cheers! - Team Floweraura
First order and I am sure it's the last order I have placed. Days old flowers and Lilly used. Heart shape design is a cloth which a 3 year old kid can paste better. Ridiculous service and product. See the comparison for yourself. #pathetic #nomore
Hey Sumit,
We are apologetic for the discomfort caused if any. Hope our specialists have already reached out to you to get the concern addressed.
Thanks.
It doesn't matter the items they show on the website for particular order, they just swap the items whichever is cheaper or available. They don't even ask before doing this and try to keep their profit high. Poor Quality, Poor customer assistance and Cheap service!
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on priority basis.
I am using Floweraura for the past 4 years, their delivery service and product quality is awesome. I have tried their midnight delivery it's the best option to surprise our loved ones. Thank you for your lovely services!
Hi Nitish,
We would like to sincerely thank you for your appreciation. Your support means a lot to us and we are really grateful to have you as our valued customer.
Looking forward to serve you again soon:)
Cheers! Team Floweraura
The company is fraud. Customer service does not exist. Phone number no one answers. Even if someone answers the phone they are rude and will put you on hold. The chat session are unresponsive and rude.
Orders are either never delivered and all sort of excuses are made like phone number not contactable, no one home etc where as they never tried to attempt the delivery.
Excuse of flowers are perishable and thus your order is complete even when never attempted a delivery is a fraud.
Avoid this company at all costs
Hi Naresh, We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Our support team will get back to you over your registered Email ID/ Phone Number.
Very happy with the service and product delivered as well. Delivery timing is perfect. Cakes flavour and best in taste. Flower were damn fresh. I will definitely recommend to my knows to use this site and app. Support team is best in there section as well regarding helping.
Hi Ashmita,
We would like to sincerely thank you for your appreciation. Your support means a lot to us and we are really grateful to have you as our valued customer.
Looking forward to serve you again soon:)
Cheers! Team Floweraura
I got 3 gifts:
A music box with a loose screw, a metallic flower with peeling metal, a dry bonsai plant which was meant to be a bonsai but is actually a regular plant. This was in birthday week and i cant even begin to describe how well they ruined my week.
Hey Anusha,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on a priority basis.
I placed an order for one bouquet last night for my parents anniversary, I am quite shocked to see the arrangement after the delivery completely different arrangement as per my expectations.
Completely disappointed with your services, 1st time I experienced your service and completely dissatisfied.
We are unhappy with the ways things happened. Thank you for reaching out to us. We have your order number and we promise we will get this resolved soon. We will reach out your registered email ID/ phone number.
Didnt deliver the right message on cake. Incomplete delivery, no flowers delivered even a day after. Instead of paying good amount for orchids too. Worst service... so damn improfessional. Wastage of my money...
Hi Rishika, We are unhappy with the ways things happened. Thank you for reaching out to us. We have your order number and we promise we will get this resolved soon. We will reach out your registered email ID/ phone number.
Thanks.
I really appreciate emran's help in changing the delivery date of my order. He's very patient and soft spoken guy. Thanks a lot flower aura for this facility of sending gifts to our loved ones by sitting abroad.
Overview
FlowerAura has a rating of 2.2 stars from 1,123 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FlowerAura most frequently mention customer care, next day and order anything. FlowerAura ranks 248th among Flower Delivery sites.
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Hi Mudita,
We are really apologetic for the mistake that happened by the Floweraura team.
We tried to call you on your registered number, in order to take corrective action so an incident like this is never repeated. However, call went unanswered. Request you to kindly provide an appropriate time to call you up or share some other number of yours over which we can connect with you!
We will take all possible steps to resolve it soon.
Thank you!
Team Floweraura