Worst experience. They will take the money online first, not deliver on the given day and will deliver to someone else latter on. Their seniors do not even know whom it was delivered to and will try to convince you on phone that it was delivered to the right person. Beware of ordering from Floweraura. Never experienced such a thing ever. Ferns & Petals (FNP) is much much better than such online outlets. I have also written so many mails to complaint for the incident on 9th March but all in vain.
Never order from Floweraura. U will see some positive paid comments, ignore them. Very unprofessional company. They will take your money and wont deliver. Never ever order from them. Their customer service is worst. No one answers phone. On email also they wont reply. Bunch of crooks are running this company.
Dear Customer, We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on priority basis.
The customer service was very responsive. I'd a problem with payment with overseas credit card. The online chat representative patently provided an alternative for me. Later, although they initially said they don't have the particular product I ordered in stock, they found the specific product and shipped it the same day.
Overall a terrible experience. Customer care people very arrogant. I will never use this service again... thumbs down
Waste of time and money. They failed to deliver the bouquet and refuse to cancel and refund money.
Hi Anitha, We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on priority basis.
Regards
Flowerraura.com
I have been a FlowerAura customer in the past as well but my recent experience with their support staff deserves praise, therefore I am writing this. All my queries were handled very promptly and graciously by Mr. Raj. I extend my gratitude and hope the business keeps serving its customers with good service in future as well.
Dear Raveena,
Thank you for sharing your feedback! We are so happy that you are happy. We will surely let our Team know how good they are at what they do.
Looking forward to serve you again soon:)
Cheers! Team Floweraura
I ordered flowers and a black forest cake for my wife on Valentines day and Floweraura really screwed up the occasion. They delivered flowers that were almost dead and a cake that was completely smashed beyond recognition. If I was running a business, I would be ashamed to deliver such products to my customers. On top of that, their chat service was not helpful at all. When i managed to get someone online, all they did was say "Hi, how may I help you" and that was the end of the chat. No one responded after that. They didn't even wrap the flowers in the correct paper. I have uploaded pictures showing what I ordered (Website photo) and what was delivered to my wife.
Very bad experience. Had ordered 2 plants. The plants came out of the soil, leaves were wilted. Raised a complaint and they didn't do anything and said they'll take care of the quality from next time and gave me suggestions on how to take care of the plant. Totally unprofessional
Good service from customer agents Manish and Kamal - right from pre-order queries to post order modifications - I had 2 orders to be delivered on the same they did not arrive on the same day, arrived a day early but at least not late. I ordered the red love carnation potted plant which did not look like the picture but that is fine as its nature and not machine built.
Dear Samantha,
Thank you for sharing your feedback! We are so happy that you are happy. We will surely let our Team know how good they are at what they do.
Looking forward to serve you again soon:)
Cheers! Team Floweraura
Worst service
They take money for fixed time delivery and deliver post the committed time and then defend themselves by saying as per our vendor we have delivered your order within the time slot.
If you cant keep the commitment of delivering on time then why charge so much amount for fixed delivery option. Worth less
Dear Divya,
We are really apologetic for the mistake that happened by the Floweraura team during the delivery of your order.
We understand that this hampered your celebrations. We take this as a feedback and will take corrective action so an incident like this is never repeated. We request you to please share your order ID, so that we can check the mistake from the delivery center.
Please treat this as an exception, and give us an opportunity to serve you again.
Warm Regards,
Team Floweraura
I ordered a new year bouquet for my parents. Firstly they deliver it in the afternoon where I specifically mentioned to be delivered in the morning before 7. Also the bouquet had no message details from to sender details. Worst experience. Either don't mention things on site, if u do mention then deliver for customer satisfaction.
Hey guys don't use this company they are fraud. I ordered a cake and flowers for same day delivery but they didn't deliver it and I thought may be they will do next day but my family didn't get anything and I received a confirmation email that my order is delivered and I was shocked how can somebody do that. The cheated me so beware of them. I will try to take my money back
Dear Bindu, We deeply regret the inconvenience caused to you. Please Share your Order Number with us and our Customer Support team will get in touch with you soon to resolve the matter. Warm Regards, Team FlowerAura.
I was looking to surprise my wife with a perfect present. Thanks to FlowerAura! I found a personalised table lamp at their app. My wife totally loved it. Cx team have regularly sent the order information till the time it gets delivered and even i got the discount on order and got the order in the very next day. I love your services and will always tell to everyone about this app. Thanks once again for making her day so special.
They spoilt my day. The order is supposed to arrive today but still they haven't confirmed the order till now. Customer service guys are just bunch of illiterate morons. They are so arrogant and they speak like they own the company. In the end my order was not taken, even after I sent them payment confirmation and questioned them why didn't you take my order they responded
" Dear Customer,
We have not received your order so far so we would like to inform you that please wait till payment received with us."
Whats the use if they send the gifts after the birth date? I showed them PAYPAL confirmation, I sent them screenshots. When banks are on holiday like Sunday, how will the transaction be made.! They are only money minded.
Dear Suraj,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please inbox us your email ID used for placing the order so that we can resolve this on priority basis.
Warm Regards,
Team Floweraura
They take full payment for cake and flowers and then deliver only the cake. Flowers were not delivered at all. And, the cake came totally smudged. This is the second time I had such bad service and I will never order from this site again. Totally useless and waste of money and spoiled my special day.
Hi Misha, We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on priority basis as we are unable to find out any served order with your name.
Thanks,
FlowerAura
I have ordered 3 products one to germany and other 2 are to India only. But they never update tracking. For international one not even tracking ID. So please don't order in this website completely fraud. Customer service also very poor and never reply to mail. They never deliver ordered products always misses something and with mandatory delay
Hi Musala,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.comso that we can resolve this on priority basis as we are unable to find out any served order with your name.
Thanks,
FlowerAura
Service and customer support is just amazing! Loved the people on call support so amazingly they answered my queries and also no compromise on quality. Best products delivered every time with on time delivery service. Thanks Floweraura team.
Dear Rakesh,
Thank you for sharing your feedback. We are glad that you had a good experience with us. Reviews like these are highly motivating for the team.
Looking forward to serve you again soon:)
Cheers! - Team Floweraura
Its just perfect... thought of surprising my hubby on Chocolate day, and they even customized the order. Very well delivered the silk heart pop chocolate (which they arranged on My request) with a single rose... it was really a perfect one...
Hi Minakshi,
Your feedback means a lot to us. Thank you for taking out time to share your review. It has motivated us to serve you better.
Looking forward to serve you again soon:)
Warm Regards
Team FlowerAura
All of your team members provide unprofessional, pathetic, cheap, shameless and disgusting services.
Totally Rip-off and wastage of time and money. In return, they harass you as much possible.
Give you False and liar information.
Really had worse experience
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on a priority basis.
I ordered combo of cushion and mug and received the small size cushion pillow without cotton filled inside in it.(different from the image shown on their website)
I requested them to refund the money and pick their products, they are giving n number of apologies mail but not refunding my money. They are cheating people and making money. I purchased from their website first time and they spoiled my whole excitement by sending useless product. Am frustrated bcoz they are not cooperating with me.
Hi Sweta,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on priority basis.
Thanks.
Fraud company which delivers fraud services. Stop cheating customers, your website shows some other flower images and you deliver wrong ones. Your website is deceptive and customer service is terrible. You refuse to refund money despite ruining and completely spoiling an occasion. Not recommended at all!
Hi Mudita,
We are really apologetic for the mistake that happened by the Floweraura team.
We tried to call you on your registered number, in order to take corrective action so an incident like this is never repeated. However, call went unanswered. Request you to kindly provide an appropriate time to call you up or share some other number of yours over which we can connect with you!
We will take all possible steps to resolve it soon.
Thank you!
Team Floweraura
Overview
FlowerAura has a rating of 2.2 stars from 1,123 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FlowerAura most frequently mention customer care, next day and order anything. FlowerAura ranks 248th among Flower Delivery sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sudip,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on a priority basis.
Regards
Floweraura Team