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FlowerAura has a rating of 2.7 stars from 1,125 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FlowerAura most frequently mention customer care, next day and order anything. FlowerAura ranks 10th among Flower Delivery sites.
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They helped me search and zero down my desired order very smoothly.
Very humble and polite team.
This is my first time ordering with them and will definitely review once my order is delivered with respect to quality, packaging, wrapping, designing, time of delivery and freshness of product.
I have been ordering Cakes on every birthday and occasion from FlowerAura. And these people always meet my expectations. They always delivered the cakes in a good position with so much deliciousness. Hoping that they'll maintain this good level of quality in future as well.
Hi Sonam,
We are happy to read your review. We will do our very best to continue to not only meet, but exceed your expectations.
Looking forward to serve you again soon:)
Cheers! - Team Floweraura
Service is just awesome... nd the products in this site is just marvelous... u can't get enough of it...
Hi Manisha,
We are happy to read your review. We will do our very best to continue to not only meet, but exceed your expectations.
Looking forward to serve you again soon:)
Cheers! - Team Floweraura
I have been a regular customer of floweraura for the last five-six years and have never had any problem with them so far. However, today when I placed an order, the payment got debited but the order number was not registered as a link got disconnected just as I completed my transaction. I contacted the helpline and Emran (don't know if he was human or a bot) resolved the query fast. Great work!
Hi Ramkishore,
We are happy to read your review. We will do our very best to continue to not only meet, but exceed your expectations.
Looking forward to serve you again soon:)
Cheers! - Team Floweraura
I had mentioned the wrong receiver's name as well as the message and I requested to change and Kamal was very supportive and made the requested chnages
Hi Raj,
We are happy to read your review. We will do our very best to continue to not only meet, but exceed your expectations.
Looking forward to serve you again soon:)
Cheers! - Team Floweraura
Ordered 40 pink roses in a flower aura bag, First I was called and informed that pink roses ain't available, so they asked me if red ones would do, since I had no other option I said yes. And then those 40 red roses which were delivered were the most horrible flowers that I have seen till now. I'm extremely disappointed.
After complaining I was been told that they can deliver 10 complementary flowers, I asked them to deliver the same product again, to which the customer care executive says he would want the product that was delivered earlier in exchange.
They don't know how to keep a customer happy.
Hi Umang,
We are unhappy with the ways things happened. Thank you for reaching out to us. We have your order number and we promise we will get this resolved soon. We will reach out your registered email ID/ phone number.
Thanks.
Every time I purchase from this site because taste is so delicious, at perfect time, good service thankuuu, and I love it
Prompt delivery and friendly customer service.
In the current situation, I appreciate and kudos to the whole team in taking their efforts to bring smiles to faces of people.
I try to search my customized flower bouquet but couldn't find out,
Then kamal he help me to find it and made adjustment accordingly
Thanks Flower Aura for keeping such staff in service
Kudos to Flower Aura!
Regards
Wajid
After numerous failed attempts to book on competitors websites, tried Flower Aura and everything went through on first attempt. Order was delivered as booked at 0930hrs next day. Well done! Great to have such a positive experience especially when placing an order from overseas and in such difficult times as these.
Thank you Flower Aura and look forward to many repeat experiences.
I love the plant that I've ordered it's in good condition. And it was very convenient to order, when I was facing problem then I asked them in chat box they helped it. Very convenient. Thank you
Best place to order. Thank you Govind sir for assisting me and solving my query. Your company is the best to place order for such an amazing stuffs for every occasion
Very friendly site and lovely service... chatting service is awesome... all people are very helpful... cakes are very tastier each time i place the order. Have refferred to many of my friends
Yes, I would like to tell about Mr. Govind, I got some issues about my order, he really cleared and process and right to process. Thanks Mr. Govind
Very prompt and supportive. The quality of cakes is excellenta great means to send message to your loved ones
Best service they have. And customer care is so humble. They have never upset me with thier services
Hi Neha,
Thank you for your kind words. We're glad we could make your celebration special. Looking forward to a long lasting relation with you.
Warm Regards
Team FlowerAura
I wish there was an option of giving ratings in negative. Pathetic service. I had ordered for rakhi and Sweets for my brother and during placing the order I was asked to choose my preferred delivery date which was chosen as 14-August. Even today on 20th August my order is still not delivered. When I contact them they just reply with 1 line saying we are trying our best to deliver your order. I do not even know if my brother will have rakhi by Rakshabandhan or not. And GOD knows what will be condition of sweets as since last 6 days order is in transit.
I had similar experience with them earlier as well and when I posted my grievances and reviews, they kept me calling for 2 days and asked me to change my reviews :) . They literally begged me to try them one more time and assured me that I will get best of the experience next time.
I was naïve to have fallen for the false promises so guys do not repeat the mistake I have done.
Hi Charmy,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order detais at wecare@floweraura.com and we will arrange a call at the earliest and try to understand better as what went wrong. Please be assured that you will be assisted on your issue.
Thanks,
Floweraura Team
Placed An order and was delivered in 4 hrs amazing Service! And Govind from Customer service was really helpful he helped me get time to time update so the item reach my fiancee!
Hi Hemakesh,
Thank you for your kind words. We're glad we could make your celebration special. Looking forward to a long lasting relation with you.
Warm Regards
Team FlowerAura
Very helpful team and great collection of flowers and cakes. Have been buying from Flower Aura since a few years now and have never been disappointed.
Hi Shivangi,
Thank you for your kind words. We're glad we could make your celebration special. Looking forward to a long lasting relation with you.
Warm Regards
Team FlowerAura
Answer: I was also confused after reading the reviews... but my experience with them was gud... i had ordered pineapple cake and chocolates on my brother's anniversary... they delivered my order in fixed time( within 3 hrs) and the cake was fresh and tasty... cant say about flowers as i have not ordered them...
Answer: Hi Jaya, Kindly help us with the email id used for the transaction so that we can check the same.
Answer: Hi Savina! We're really sorry for the experience. Please inbox us your order ID. We'll get this checked on priority. Thanks!
Answer: Dear Ceb, there's online chat support available from 9am till 11pm IST seven days a week, and you can reach us at 9650062220 in the same timings. Let us know your query so that can assist you in a better manner.
Answer: Hey Apranjila, kindly PM us the order id, so that we can check about what went wrong!
Answer: Hi Lakshmy, Thank you for writing in! Floweraura is a gifting company, which deals in gifting of Flowers, cakes, and gift items, with lots of feelings and emotions of yours to your loved one! You can visit our website www.floweraura.com for more queries or even call us at 8882077077. Cheers! Team Floweraura
Answer: Going by my experience, you may be in for disappointment. Keep complaining, keep reviewing forever don't let them browbeat you.
FlowerAura: Best renowned name for online flower delivery services here in India. Buy & send flowers, cakes, chocolate bouquet & Valentine gifts across India. Avail Same day delivery of Flowers & Cakes in your city Now!
Hi Debasish,
We are happy to read your review. We will do our very best to continue to not only meet, but exceed your expectations.
Looking forward to serve you again soon:)
Cheers! - Team Floweraura