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FlowerAuraReviews 1,125

2.7

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FlowerAura Reviews Summary

FlowerAura has a rating of 2.7 stars from 1,125 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FlowerAura most frequently mention customer care, next day and order anything. FlowerAura ranks 10th among Flower Delivery sites.

service
245
value
239
shipping
215
returns
159
quality
205
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13 reviews

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India
1 review
0 helpful votes
Follow Debasish D.
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Excellent support
September 16, 2020

They helped me search and zero down my desired order very smoothly.
Very humble and polite team.
This is my first time ordering with them and will definitely review once my order is delivered with respect to quality, packaging, wrapping, designing, time of delivery and freshness of product.

Date of experience: September 15, 2020
Flower Aura T. FlowerAura Rep
over a year old

Hi Debasish,

We are happy to read your review. We will do our very best to continue to not only meet, but exceed your expectations.

Looking forward to serve you again soon:)

Cheers! - Team Floweraura

India
1 review
11 helpful votes
Follow Sonam V.
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I have been ordering Cakes on every birthday and occasion from FlowerAura. And these people always meet my expectations. They always delivered the cakes in a good position with so much deliciousness. Hoping that they'll maintain this good level of quality in future as well.

Date of experience: September 15, 2020
Flower Aura T. FlowerAura Rep
over a year old

Hi Sonam,

We are happy to read your review. We will do our very best to continue to not only meet, but exceed your expectations.

Looking forward to serve you again soon:)

Cheers! - Team Floweraura

India
1 review
0 helpful votes
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Awesome site for gifting..
September 15, 2020

Service is just awesome... nd the products in this site is just marvelous... u can't get enough of it...

Date of experience: September 14, 2020
Flower Aura T. FlowerAura Rep
over a year old

Hi Manisha,

We are happy to read your review. We will do our very best to continue to not only meet, but exceed your expectations.

Looking forward to serve you again soon:)

Cheers! - Team Floweraura

India
1 review
13 helpful votes
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Query resolution
September 15, 2020

I have been a regular customer of floweraura for the last five-six years and have never had any problem with them so far. However, today when I placed an order, the payment got debited but the order number was not registered as a link got disconnected just as I completed my transaction. I contacted the helpline and Emran (don't know if he was human or a bot) resolved the query fast. Great work!

Date of experience: September 14, 2020
Flower Aura T. FlowerAura Rep
over a year old

Hi Ramkishore,

We are happy to read your review. We will do our very best to continue to not only meet, but exceed your expectations.

Looking forward to serve you again soon:)

Cheers! - Team Floweraura

India
1 review
0 helpful votes
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Review of chat executive
September 14, 2020

I had mentioned the wrong receiver's name as well as the message and I requested to change and Kamal was very supportive and made the requested chnages

Date of experience: September 13, 2020
Flower Aura T. FlowerAura Rep
over a year old

Hi Raj,

We are happy to read your review. We will do our very best to continue to not only meet, but exceed your expectations.

Looking forward to serve you again soon:)

Cheers! - Team Floweraura

India
1 review
0 helpful votes
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Ordered 40 pink roses in a flower aura bag, First I was called and informed that pink roses ain't available, so they asked me if red ones would do, since I had no other option I said yes. And then those 40 red roses which were delivered were the most horrible flowers that I have seen till now. I'm extremely disappointed.

After complaining I was been told that they can deliver 10 complementary flowers, I asked them to deliver the same product again, to which the customer care executive says he would want the product that was delivered earlier in exchange.

They don't know how to keep a customer happy.

Date of experience: September 12, 2020
Flower Aura T. FlowerAura Rep
over a year old

Hi Umang,
We are unhappy with the ways things happened. Thank you for reaching out to us. We have your order number and we promise we will get this resolved soon. We will reach out your registered email ID/ phone number.
Thanks.

India
1 review
0 helpful votes
Follow Diksha D.
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Taste is so delicious
September 13, 2020

Every time I purchase from this site because taste is so delicious, at perfect time, good service thankuuu, and I love it

Date of experience: September 12, 2020
GB
1 review
0 helpful votes
Follow Anu M.
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Impressive
September 13, 2020

Prompt delivery and friendly customer service.
In the current situation, I appreciate and kudos to the whole team in taking their efforts to bring smiles to faces of people.

Date of experience: September 12, 2020
Saudi Arabia
1 review
0 helpful votes
Follow wajid S.
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Assistance for order
September 13, 2020

I try to search my customized flower bouquet but couldn't find out,
Then kamal he help me to find it and made adjustment accordingly
Thanks Flower Aura for keeping such staff in service

Kudos to Flower Aura!

Regards
Wajid

Date of experience: September 12, 2020
Australia
1 review
6 helpful votes
Follow Leonard T.
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After numerous failed attempts to book on competitors websites, tried Flower Aura and everything went through on first attempt. Order was delivered as booked at 0930hrs next day. Well done! Great to have such a positive experience especially when placing an order from overseas and in such difficult times as these.
Thank you Flower Aura and look forward to many repeat experiences.

Date of experience: September 11, 2020
India
1 review
0 helpful votes
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Very convenient
September 13, 2020

I love the plant that I've ordered it's in good condition. And it was very convenient to order, when I was facing problem then I asked them in chat box they helped it. Very convenient. Thank you

Date of experience: September 11, 2020
Canada
1 review
0 helpful votes
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Help
September 11, 2020

Lalit assisted me and provided me very important details in a generously manner. I really appreciate his kindness.

Date of experience: September 10, 2020
India
1 review
0 helpful votes
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Flower combo
September 11, 2020

Best place to order. Thank you Govind sir for assisting me and solving my query. Your company is the best to place order for such an amazing stuffs for every occasion

Date of experience: September 10, 2020
Singapore
1 review
0 helpful votes
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Great service
September 11, 2020

Very friendly site and lovely service... chatting service is awesome... all people are very helpful... cakes are very tastier each time i place the order. Have refferred to many of my friends

Date of experience: September 10, 2020
Singapore
1 review
0 helpful votes
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Mahesh. G
September 10, 2020

Yes, I would like to tell about Mr. Govind, I got some issues about my order, he really cleared and process and right to process. Thanks Mr. Govind

Date of experience: September 9, 2020
India
2 reviews
0 helpful votes
Follow Neha H.
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Very prompt and supportive
September 10, 2020

Very prompt and supportive. The quality of cakes is excellenta great means to send message to your loved ones

Date of experience: September 9, 2020
India
1 review
0 helpful votes
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Best service they have. And customer care is so humble. They have never upset me with thier services

Date of experience: September 8, 2020
Flower Aura T. FlowerAura Rep
over a year old

Hi Neha,
Thank you for your kind words. We're glad we could make your celebration special. Looking forward to a long lasting relation with you.
Warm Regards
Team FlowerAura

India
1 review
0 helpful votes
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I wish there was an option of giving ratings in negative. Pathetic service. I had ordered for rakhi and Sweets for my brother and during placing the order I was asked to choose my preferred delivery date which was chosen as 14-August. Even today on 20th August my order is still not delivered. When I contact them they just reply with 1 line saying we are trying our best to deliver your order. I do not even know if my brother will have rakhi by Rakshabandhan or not. And GOD knows what will be condition of sweets as since last 6 days order is in transit.
I had similar experience with them earlier as well and when I posted my grievances and reviews, they kept me calling for 2 days and asked me to change my reviews :) . They literally begged me to try them one more time and assured me that I will get best of the experience next time.
I was naïve to have fallen for the false promises so guys do not repeat the mistake I have done.

Date of experience: September 8, 2020
Flower Aura T. FlowerAura Rep
over a year old

Hi Charmy,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order detais at wecare@floweraura.com and we will arrange a call at the earliest and try to understand better as what went wrong. Please be assured that you will be assisted on your issue.
Thanks,
Floweraura Team

AE
1 review
0 helpful votes
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Fantastic!
September 9, 2020

Placed An order and was delivered in 4 hrs amazing Service! And Govind from Customer service was really helpful he helped me get time to time update so the item reach my fiancee!

Date of experience: September 8, 2020
Flower Aura T. FlowerAura Rep
over a year old

Hi Hemakesh,
Thank you for your kind words. We're glad we could make your celebration special. Looking forward to a long lasting relation with you.
Warm Regards
Team FlowerAura

Italy
1 review
0 helpful votes
Follow Shivangi V.
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Always a delight
September 7, 2020

Very helpful team and great collection of flowers and cakes. Have been buying from Flower Aura since a few years now and have never been disappointed.

Date of experience: September 7, 2020
Flower Aura T. FlowerAura Rep
over a year old

Hi Shivangi,
Thank you for your kind words. We're glad we could make your celebration special. Looking forward to a long lasting relation with you.
Warm Regards
Team FlowerAura

From the business

FlowerAura: Best renowned name for online flower delivery services here in India. Buy & send flowers, cakes, chocolate bouquet & Valentine gifts across India. Avail Same day delivery of Flowers & Cakes in your city Now!


floweraura.com
Gurgaon, Haryana, India