Goods or delivered. After contacting by email as there is no phone I am told they are delivered. Now no reply to emails. DO NOT USE!
I ordered two Harry Potter wand key chains. They were supposed to ship within 24 hours and 6 weeks later, they still hadn't shipped.
I attempted to check the status of my order and emailed them through the website. They sent a form email saying it was back ordered but I couldn't reply to the email to tell them to cancel my order. In fact, there was no way to directly contact the company at all.
I went to their Facebook page to post a message to them and they told me to send them a private message and then blocked me. That prevented me from sending them any messages but made it look like they'd fixed my problem.
The only way I could get them to respond at all was to file a complaint with the BBB. I told them to just cancel my order and they refused saying that they had already printed out my shipping label (they still hadn't shipped the items, mind you) and therefore I would have to refuse delivery, send it back to them and they would refund me the purchase price but not the shipping. For the item that hadn't even been shipped yet.
They misprinted the shipping label so the package never came to me and because the package I told them not to ship before they shipped it never made it to me because they filled out the shipping label wrong, they now refuse to offer any refund.
This is not a unique story. This company appears to only deliver about half of their orders. 5 months later, I've finally given up.
I am so pleased with all my purchase, numerous bracelets and necklaces I have bought, I have also purchased things for Christmas very pleased, service is great,,,, Christine smith
Ordered 2 necklace pendants for gifts & was very pleased with the quality, the fast delivery was also a bonus.
Would defiantly order again
The darling necklace was exactly as advertised and delivered in a timely manner. I can barely wait to give it to my darling girl.
Bouught the watch (red leather and beads strap) as a present for my daughter, sure she'll love it
Would recommend this site came in a couple of days
THIS IS WORST COMPANY,! I ORDERED A MAGNETIC CABLE ON 2/16/17 AND NEVER RECEIVED.
MY ORDER NUMBER IS#CABLE*******. I WILL DISPUTING IT WITH PAY PAL NOW ALSO.
Ordered 2 magnetic chargers Feb 1... still no merchandise and no refund. Bad buisness=0 profit. Good luck in the real world
Comfortable and shiny -- exactly what I wanted.
Nicely made. Looks much more
Expensive than it is. I'm ordering another
One. I love it.
I only wish that I could gift wrap the excellent customer service and give it to other businesses!
We'll definitely recommend to everyone!
They just stole my elderly mothers money. Wish she had checked before ordering from here. Stealing money from people without it is insane.
I love these, postage was really fast and I was updated at every point during delivery... Very beautiful will be back for more thank you xxxxx
Ive just purchased a climbing cat necklace received no problem the thing im worried about is the 925 silver is this goina go cheap and nasty
I ordered a bracelet for my Grandaughter it was here within 2 days and she loves it. I will be ordering more great customer service Thankyou.
They charge your credit card and they do not deliver the products. There is no one that you can get ahold of to correct the situation.
Beautiful jewellery and fabulous prices! Excellent service too, would highly recommend for something unique and delicate.
ISENT A GRANDMA NECKLACE TO MY COUSIN FOR BIRTHDAY. IN OKLA. IT WAS SENT IN MY NAME SO IT WAS SENT BACK TO USPS. WE FOUND IT A DAY LATER AND WAS VERY HAPPY WITH THE RESPONCE FROM YOUR COMPANY ON THIS MATTER. COUSIN IS OVERJOYED WITH NECKLACE FOR HER AND GRANDDUAGHTER. THANKYOU FOR YOUR HELP. DONNA PATTERSON
Overview
FlorenceScovelJewelry has a rating of 2.7 stars from 572 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FlorenceScovelJewelry most frequently mention tracking number, credit card and business days. FlorenceScovelJewelry ranks 11th among Fashion Jewelry sites.
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- Mississauga, Ontario, Canada
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members