FlorenceScovelJewelry

I don't order online often but saw a ring that I really liked that was really inexpensive so I ordered it. My first mistake was not reading reviews about this company. Now it is too late. First of all I never noticed that there was no customer service phone number to call if there was a problem. That was a terrible oversight on my part. So I ordered the ring and it was too small. I sent them an email asking about the return policy and after a few days they sent me the address to send it to but said I would have to pay return postage and it could only be exchanged for merchandise. I had a fit and after several email exchanges the woman told me that she had made an error and that I could just get it credited back to my credit card. I purchased the item for $20 and had to pay postage for $10 to get it back! Now they are in to me for $30 and I got several emails asking me for the tracking number so they would know what they were looking for. Several days later I checked my transactions and there was no credit on my card. Furthermore, they sent me an email that said they were sending me my new order; the same ring in the same size, that I never ordered again! I tried in vain to send emails to correct this error and tell them I had not gotten the promised credit. I got no email responses. I tried to go to their Facebook page and post the issues I was having and I was asked to private message them and they would try to take care of it right away. Again, that was the last I heard from them. I think I am going to end up eating this and I am so angry about it but I did learn a valuable lesson. Online companies must be checked out thoroughly. I would never have ordered anything from this horrible place if I had dug deeper.

Do NOT order from this company. They popped up on my FB page with what I thought was a nice bracelet. I ordered on Dec 11. My card was charged that day. On December 12, I received an email that said my item had shipped. On December 14 I received another email that said my item was about to ship. Whaaaatttt? December 21st I sent an email to Florence Scovel stating I had not received item, it was to be a Christmas gift and I wanted to cancel the order. I received an email back, apologizing for the delay, stating the item would be shipped in 2-3 business days. On December 28 I sent an email to Florence Scovel AGAIN stating I had not received item, it was to be a Christmas gift and I wanted to cancel the order. I received an email on the 29th stating the item would be shipped in 2-3 business days with the EXACT same wording as the email I received on the 21st. They never acknowledged the fact that I wanted the order cancelled! I responded back on the 29th saying again I cancelled the order, it's too late and to credit my card. Today I received an email stating the item is in transit! Yeah right! This is the only time I did not check reviews for a company before I placed an order. Never again! BIG MISTAKE! BUYER BEWARE!