• FlorenceScovelJewelry

FlorenceScovelJewelry

Overview

FlorenceScovelJewelry has a rating of 2.73 stars from 572 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FlorenceScovelJewelry most frequently mention tracking number, credit card, and business days problems. FlorenceScovelJewelry ranks 14th among Fashion Jewelry sites.

  • Service
    42
  • Value
    33
  • Shipping
    39
  • Returns
    16
  • Quality
    29

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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What reviewers want you to know

Positive highlights

  • Florence provides not only top quality creations but outstanding customer service!

Critical highlights

  • You have to reach them via email because they list no phone number.
  • File a fraud complaint with your credit card or open a claim with paypal.
How would you rate FlorenceScovelJewelry?
Top Positive Review

“Heart necklace”

Suzy P.
4/5/22

I received my personalized heart necklace within 2 weeks. It was worth the wait! It came in a small pretty box as well.

Top Critical Review

“This company is a total scam with very unethical business practices.”

Linda Y.
6/21/23

Placed an order which after a month I did not receive. Contacted them for a status update and received a robo response that they would look into it and respond. Well, they never responded. A couple weeks later asked to cancel the order and get a refund. Neither happened. Would give zero stars if that was possible.

Reviews (572)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (105) phone number (20) credit card (19)
Thumbnail of user suzyp38
1 review
0 helpful votes
April 5th, 2022

I received my personalized heart necklace within 2 weeks. It was worth the wait! It came in a small pretty box as well.

Thumbnail of user linday862
1 review
0 helpful votes
June 21st, 2023
Verified purchase

Placed an order which after a month I did not receive. Contacted them for a status update and received a robo response that they would look into it and respond. Well, they never responded. A couple weeks later asked to cancel the order and get a refund. Neither happened. Would give zero stars if that was possible.

Thumbnail of user michellem2937
1 review
0 helpful votes
August 19th, 2021

Horrible customer service. I have sent this company two messages. Neither were returned. My shipment has taken so long that I could've had it strapped to the back of a tortoise and pointed it in the direction of my house and it would've gotten here quicker. I have no way to review the product because it still isn't here. I will never order from these people again.

Tip for consumers:
Nothing has arrived yet. It would’ve been lovely to learn ahead of time that they are completely unresponsive and are only interested in taking our money. I will be launching a complaint with my credit card company if this doesn’t come within the next week.

Products used:
Nothing has arrived yet

Service
Shipping
Thumbnail of user soniah49
1 review
1 helpful vote
December 27th, 2019

I ordered this one year ago! I have yet to receive it! My payment appeared on my Dec. 24th, 2018 Visa Statement --21.78 USD@ 1,******* = $30.39.

Tip for consumers:
This review site was certainly of use to me.

Products used:
Never, Never, order Scovel jewelry. Here is a copy of the charge on my Visa. I ordered this one year ago!!! I have yet to receive it!!! My payment appeared on my Dec. 24th, 2018 Visa Statement --21.78 USD @ 1,395316809 = $30.39.

Thumbnail of user barbarah2094
1 review
0 helpful votes
January 4th, 2022

After waiting several months for two bracelets I ordered they arrived - but they were the wrong bracelets. I tried to return them in exchange for the correct bracelets and they said too much time expired! Now I stuck with 2 bracelets bearing a saying I don't believe and am without the gifts I wanted to encourage two friends.

Service
Value
Shipping
Returns
Quality
Thumbnail of user agnesm17
1 review
9 helpful votes
February 23rd, 2018

I am very much impressed with the bangles and necklace delivered by Florence Scovel. I received good customer service from them.

Thumbnail of user frankc1380
1 review
0 helpful votes
December 21st, 2021

Ordered a gift for my granddaughter, something she picked out. Money was taken out right away. Item not rec'd, emails go unanswered, phone number isn't legit! So now I'm out the money……. Not happy.

Service
Thumbnail of user taylorj30
1 review
1 helpful vote
February 23rd, 2018

I received my order that is very beautiful and above my expectation. Thank for delivering it on time.

Thumbnail of user ds143
1 review
15 helpful votes
January 22nd, 2016

I ordered several pieces for gifts, received items right away, was completely satisfied but had to return for refund (changed gift idea to something else for teenager!) The return process was quick and easy and NO hassle whatsoever! I was so relieved to deal w/ such a nice company. BTW... I had emailed them a couple times and someone answered every email I sent. I will continue to shop and refer friends to their site!

Thumbnail of user trishat49
3 reviews
0 helpful votes
December 22nd, 2021

I have tried to communicate about an order that never bequeathed me nor will it arrive and they never answer me, the customer service is horrible. Please avoid this company.

Thumbnail of user dominiquee24
1 review
0 helpful votes
July 28th, 2021

I ordered a watch two months ago- no parcel no parcel. I paid for delivery though but no parcel has arrived - I have been emailing, no reply
I also wrote to Pinterest to ask them to remove that scammers Florence Scovel jewels from their site.
I should have read the reviews first
DONT ORDER FROM THEM, FAKE COMPANY

Tip for consumers:
If the SIte was trustworthy before ordering

Products used:
Cosmetic

Service
Value
Shipping
Returns
Quality
Thumbnail of user sunk2
2 reviews
26 helpful votes
October 16th, 2016

I was deceived by the "original" price of $146 crossed out and assumed that selling price of $16.00 was such a wonderful deal for the fine sterling silver jewelry. And I was SO WRONG! The ring appears to be a cheap alloy silver tone which turned yellow just in 2 days! Also, on their website it says "located in USA", however it appears to be CANADIAN company and of course I can't return it to them, because international shipping will cost me more than the ring itself!

Thumbnail of user dannys32
2 reviews
3 helpful votes
July 6th, 2015

I am looking forward to wearing my purchase with pride and will be sure to recommend where I bought it.

Thumbnail of user elsieh19
1 review
0 helpful votes
October 29th, 2015

I have read some of these reviews and was very worried as I had ordered £30 worth of jewellery that I had seen on Facebook. However, once I had ordered I received several email updates from the company telling me at what stage my order was. My order was sent Sunday and I received the goods on Wednesday! I was very surprised as I had steeled myself to waiting weeks - or to not receiving them at all following these reviews! The bracelets were 'reduced' to £10 each and if I'm honest, I admit I wouldn't have paid more, but they aren't bad and arrived in a pretty black pouches which I didn't expect. Speaking for myself, I have no complains about this company and the bracelets I ordered are certainly fine for the money paid. Well done Florence Scovel for very prompt service. I can assure you this is a very genuine review. However, would I order again? No I'm afraid not, too many bad reviews so there has to be a reason.

Thumbnail of user leeg40
1 review
1 helpful vote
November 24th, 2015

Great service, replied to my emails fairly quickly and received my order on time despite the fact they were delayed due to the fact they were busy, all in all very happy!

Thumbnail of user gertrudel4
2 reviews
15 helpful votes
March 23rd, 2019

Today is March 23,2019 and I placed an order on January 26th, 2019 for 2 Grandmother/Granddaughter bracelets to give to my granddaughters on their birthdays in February as a small side gift. I got a message on January 28th that it was on its way. Hmmmmmmm... it must be going by Pony Express... still not here. Maybe I'll get them in time for 2020... Never, never, never, never again!

Thumbnail of user coralk2
1 review
2 helpful votes
January 30th, 2018

It's so good! I bought mesh multi-layer 3 color bracelet and it was worth the money and just the same as the pictures shown. It looks classy and elegant. Love it! Thank you!

Thumbnail of user arabellaw1
1 review
0 helpful votes
January 25th, 2018

I bought Austrian Rhinestones Tree of Life Charm Mesh Bracelet from Florence Scovel and I must say that its a beautiful piece with good designs. Nice product. I also like the delivery service, it was quick.

Thumbnail of user barbarad68
1 review
17 helpful votes
May 12th, 2016

I was very concerned, but had ordered before reading the reviews. I had not received a ship date or tracking after several days. I emailed several time and received no reply. I finally emailed that I would have to contact the Attorney General in New York (headquarters as far as I could tell) and in Florida. Within a few hours I heard from them and a ship date and tracking number. It took about five days to receive the bracelet, next time I'll go to Pintrest which had the same bracelet. Sad that I had to threaten, they need to get their act together.

Thumbnail of user lindaw140
1 review
2 helpful votes
February 20th, 2016

I GIVE THEM AN EXCELLENT IN SERVICE AND CUSTOMER SERVICE ALSO I LIKE THE PRODUCTS AND WILL ORDER AGAIN

Thumbnail of user skylag1
1 review
1 helpful vote
February 23rd, 2018

I just wanted to say thank you to Florence Scovel Jewelry for the earnings that I ordered. It is amazingly beautiful. I have no words. I am just loving it!

Thumbnail of user joanuep
2 reviews
0 helpful votes
October 1st, 2015

VERY satisfied with the quick response from this company. My problem was resolved very satisfactorily! Will continue to order when I can!

Thumbnail of user janej47
1 review
11 helpful votes
March 3rd, 2016

Did arrive but needed 2 emails then received many emails back with took 10 days which is not bad but not 24 hrs as described. Mother and granddaughter moon necklaces sort of thing you would buy on holiday in cheap gift shop, even said on plastic packaging made it n China! But after all negative comments relieved they at least came. Would not us company again.

Thumbnail of user simmis4
1 review
1 helpful vote
February 26th, 2018

I saw Cubic Zirconia necklace on my friend. I just got impressed with it so much that I placed the same set order on Florence Scovel. I received my order on time. I love it! Thanks for the great service!

Thumbnail of user gladias
2 reviews
0 helpful votes
July 12th, 2019

It's very nice and looks different like a wood watch. Go for it...! Toooooooo super... Suave and smart. It is stylish and elegant!

Service
Value
Shipping
Returns
Quality

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Karman D.
Typically does not respond to reviews

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2.7
572 reviews
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