Jewelry is garbage... Very cheap quality. It took 2 months to get my order & it was incomplete... I was missing 2 items. I have not received a response to several emails.
Another unhappy customer i ordered merchandise from Florence Scovel Jewelry on 21 Dec still nothing to show wont return my Emails money has been taken from my account on 22 Dec so i will be taken legal action on this one never deal with this company
I ordered 3 watch/bracelet combos for my daughter and daughter-in-laws. I paid for 3, but only got 1. I have sent 4 e-mails with no reply. Never again!
I AM SO DISAPPOINTED IN THIS COMPANY. I PLACED MY ORDER AND PAID FOR IT ON NOVEMBER 17 AND STILL HAVE NOT RECEIVED IT. TRY TO EMAIL COMPANY AND NO REPLY. I WOULD LIKE A REFUND... BUT SINCE I AM NOT RECEIVING A REPLY GUESS I NEVER WILL. DO NOT TRUST THIS COMPANY!
Florence Scovel customer service helped me so much! They are a good company! Just wish they offered phone service instead of email. Their stainless steel bracelets are beautiful and a great price!
My wife and I ordered two pendants for our granddaughters. The order arrived promptly and we were extremely happy with our purchase. Our granddaughters will be thrilled.
It's so good! I bought mesh multi-layer 3 color bracelet and it was worth the money and just the same as the pictures shown. It looks classy and elegant. Love it! Thank you!
This is first time I've ordered. I placed an order and forgot to apply my discount. Sent them an email and immediately got a response and my discount! That's what I call service!
They don't deserve even 1 star. This a total scam. I ordered Dec14 gifts for my granddaughters. Dec 19 emailed them was told that they would be with me 4/5 days. Emailed me Dec24 to say they are on back order and would be with me in 10 days. As soon as business is open on Monday I will be contacting my credit card and our trading standards here in the UK. Please don't be conned like me I'm out nearly £50. If my money is not back on my credit card by Tuesday 30 Dec I will be looking for recompense and monies for stress involved. AN & Associates" is what appears on your statement. People don't be duped like me and others on here. I will be following every avenue available to get my hard earned monies returned. Please note I DO NOT WANT ANY PRODUCTS FROM YOUR COMPANY JUST MY MONIES BACK TO MY ACCOUNT.
I have ordered three different times from Florence Scovel Jewelry and have been wonderfully pleased with all items that I purchased. One order had an incorrect item (which is the only reason I am giving them 4 stars instead of 5), but I contacted them and they responded immediately. All I had to do was send them a picture of the item they sent in error, and I also included a copy of my order to be sure they knew which item was incorrect. They are sending a replacement, with no additional shipping fees. I haven't rec'd it yet, but I am confident that I will because every other order has been fine. I'm not sure why other people have had so many problems, but all I can say is my experience with them has been wonderful. And I think the products are beautiful. I have only good things to say. UPDATE: I received the originally ordered item that had not been sent as mentioned earlier in this review and it was beautiful, so I changed my rating from four stars to five stars. I am extremely pleased with all my orders AND all my products from Florence Scovel Jewelry!
I just love your site and i am so glad i find out, even if i have an issue, you are all so fast and happy to help me resolve it, it is the best jewelry site on the web, i love you!
It was shipped, tracked & delivered but not to me. Finally received my order after emails to the company. All in all happy when I finally did get the bracelets & I am happy!
I ordered two bracelets for my daughters for Xmas. They said it'd arrive on 12/22. I emailed them today, on 12/22, and THEN was notified it just shipped. Are they asleep? Shouldn't be in business
Was so very pleased with the jewellery that I ordered.
Excellent service and received so quickly.
Would recommend the goods and service to anyone
And will never hesitate to order again.
Purchased the Eternity Ring, within two weeks the stones started falling out of the band. I guess you get what you pay for. $16 But, I loved the ring until then.
Wow, just got 20% off previous order plus a 20% off code for my next order. How good is that! Also, happy that they have the security of ordering using Safebuy.
Ordered a necklace over a month ago and the item has not shipped and after multiple emails I can not get a refund.
I ordered several pairs of earrings and was very disappointed both with the quality and construction. They are very clumsy looking, the ear posts are very long and the stops are loose fitting.
Great service, replied to my emails fairly quickly and received my order on time despite the fact they were delayed due to the fact they were busy, all in all very happy!
I ordered two butterfly watches for my two nieces in memory of their mom who recently passed away. When I got my package there was only ONE watch! I had planned to give the watches to the girls at a dinner the following weekend. I was so disappointed. I emailed customer service right away and within two days the response was, "We are sending you the missing watch with expedited service." I was thrilled to have the watch in time! This was great customer service! I will be shopping at Florence Scovel again. Thank you CSRs. UPDATE: STILL HAVE NOT RECEIVED THE SECOND WATCH AND TRACKING NUMBER IS NOT VALID. SO MUCH FOR GREAT SERVICE... CSR LIED!
Overview
FlorenceScovelJewelry has a rating of 2.7 stars from 572 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FlorenceScovelJewelry most frequently mention tracking number, credit card and business days. FlorenceScovelJewelry ranks 11th among Fashion Jewelry sites.
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- Mississauga, Ontario, Canada
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members