FlorenceScovelJewelry

Cheap crap made in China and jacked up 100% on the prices! Sent the wrong size ring &a plastic watch (supposed to be leather), sent it to the returns department in NY, sent then an email with the tracking#... no word for 2wks, sent another email& opened a PayPal dispute. They said I sent the wrong tracking# so sent the exact same one(1 digit was off but nobody notified me). Still never got my refund & opened an appeal with PayPal. Then Florence Scoval said I sent it to the wrong returns address... hey dummys, I have your original email telling me where to send it! PayPal reimbursed my monies but Florence scoval did NOT. THIEVES AND LIARS!

I ORDERED 2 NECKLACES AND WAS NOT HAPPY WITH THE QUALITY SO I SENT THEM BACK IN THE NEXT POST, STILL WAITING FOR A REFUND! TRADING STANDARDS AND WATCH DOG REGARDING THIS COMPANY AND THEIR TAKE YOUR MONEY AND RUN POLICY.

I sent an email to ensure my oder was received, a reaponse was sent back saying it was and they updated my status plus gave me a credit towards my next purchase. I was pleased and told them that I was. They said if I vould take a few I mins to express that they would take 20% off my previous order. NOW THAT IS CUSTOMER SERVICE! My Oder was in my mail today. Hopefully with all the other reviews I have just read they have changed some policies. Was a little disappointed in the quality, and the made in China sticker. The winder pin came off and only winds backward not forward. It is actual leather band and is cute. Just expecting a little better quality.

Ordered a necklace for my granddaughter 12/5/15 Paid it through my PayPal acct. Received an email that it was shipped 12/12/15. As of 12/22 no necklace. Sent email and was told that it was delayed. Received email 12/24/15 that it was shipped and I would receive it in 2-3 days. Also received a 20% coupon for my next order to make up for the delay. What a joke, like I will ever order from them again. As of 12/27/15 no necklace. I am furious. This was to be a special gift for my granddaughter. I can find no phone number for this company. If I don't receive this necklace by 12/30/15 I will demand a refund through PayPal! DON'T EVER ORDER ANYTHING FROM THIS COMPANY!

I ordered a bracelet and a necklace about Grandmother and Granddaughter love for my two grandchildren who are sisters. The bracelet arrived and the necklace came with Grandpa wording. How do I explain to a 7 yr old that I could NOT EVEN contact the place I purchased this from to return it and get her the right item. Disgusted with this company and trying to remember how I came across them so I can complain to that site too! DON'T BUY ANYTHING YOU REALLY WANT.

Ordered a few items from the website... they all arrived in a very timely manner... everything looked nice... but when I went to set my watch, the battery was DEAD. Sent an email stating that while I loved everything I received, I was disappointed that I could not wear my new watch that day due to the dead battery. IMMEDIATELY they shipped out a BRAND NEW WATCH... NOT a battery... FREE OF CHARGE! Customer Service at it's finest!

I ordered something through Shopify. Paid via PayPal. My money was taken on 12/16. On 12/22 I was told a shipping label was created in Buffalo and awaiting item. No item. Ever. I contacted the "seller" whom sent me confirmation and directions on how to contact. They took 3 days to respond and gave me another completely different email to direct Customer Service issues to. After going back to PayPal and seeing my transaction listed as Florence Scovel Jewelry, I knew this was fraud! I ordered a Lego build-on-brick mug! The number listed to call is no longer in service. That led me to look up reviews. I thought I was shopping on Shopify. I notified PayPal that there are MANY complaints about this "seller". I also responded to Yon, the person who gave me the run around via message. I asked him if he has heard of the FBI Internet crime complaint center? Waiting for the moment these clowns actually read that message. I am filing complaint with FBI along with others. 1 star because I had no other options.

DO NOT ORDER FROM THIS COMPANY! I AM HAVING NO LUCK RECEIVING A REFUND FOR 2 NECKLACES I PURCHASED! THEY WILL TAKE YOUR ORDER AND PAYMENT BUT NO LUCK WITH RETURNING MY MONEY!

BAD NEWS! STAY AWAY FROM FLORENCE SCOVEL JEWELRY!

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I ordered a ring back in January and was very impressed to receive tracking information within several days... this is where things took a dramatic turn for the worst. The tracking info they sent did not update so I checked in with customer service who stated "the shipping department is understaffed" and they hoped to have it sent shortly. A few more days pass and I send another email receiving the almost the exact same message. I'm sorry but I forgot to mention they sent a discount code for any additional items I might want to purchase... Seriously?! I begin the dispute process through the online payment website, providing all the information I had received up to this point. Of course this process takes time because they attempt to contact Florence Scovel for "their side" of the story. The only response they received was the tracking info coinciding with the day it arrived in my mailbox - over 6 weeks from date of order. I would have been satisfied at this point had the ring been the ordered size however it was AT LEAST 2 sizes smaller. The final straw was the reply from Florence Scovel stating that if I wanted a refund, I needed to send the ring back (from the US to a Canadian address) at my expense which would have been about half the price of the item. I'll just give the ring to someone with really small fingers...