FlorenceScovelJewelry

I came across Florance Scovel Jewelry on Facebook, and although I liked the necklace they were advertising, I was hesitant to buy from this medium. Deciding to go ahead with the purchase, I immediately received confirmation on my order. This was late on a Weds. Night. The following morning I received a email that my order had shipped. Talk about speed and communication. Having had just the opposite experience on a previous Facebook purchase I decided to hit reply to the ship notice email to thank them for the prompt service. I assumed this was an automated notice and didn't expect a reply but with in hours I received a personal thank you for my remarks. I plan to shop here whenever I have a need for jewelry in the future

I would put a negative star if I could. Ordered Feb 6 this year and my acount was charged almost $40 (through PayPal), and still nothing. Numerous emails met with replies of excuses of items being backordered to to large number of orders, but they are receiving "thousands"of this item (I ordered 3 different things) and I'll get my order in 3-5 days OR the reply is that I will get my order, at the latest, by the end if next week (I've had that one 2 weeks in a row). All of their replies are exact duplicates of previous replies I've opened a dispute through PayPal and hopefully will eventually get my money back.

I placed an order and somehow during transit it got misdelivered. I immediately contacted Florence Stoval and I pleasantly surprised to find that they carry insurance on their items for just such a situation. They immediately rushed my items out again and did not charge me any extra S&H. I received my items and was pleased with one but slightly disappointed with the other (a neclace) it was so tiny? It didn't look thàt small in the pictures posted on the website. Overall I had a good experience here and I will do business with Florence Stoval again and would definitely recommend it to others.

On the 9th March I bought a bracelet which was a gift. I was Sent the wrong one with wrong wording on it. Since then I have sent loads of emails with them just giving me a number saying they received it. I was so frustrated saying if they don't deal with this I will get legal advice. They wrote back saying they will send me the correct one, that they would get in touch with thier UK branch. But yes I am still waiting I still haven't recieved it I am so angry because I just don't know what else to do.

Regarding Florence Scovel Jewelry. I have contacted Shopify regarding my Shopify - Florence Scovel Order. They asked me to post their number (*******439) on this complaint site letting everyone know that has had an issue with Florence Scovel Jewelry to please contact them and file a complaint. They also recommended you contact your credit card company and file for a charge back. Good Luck Everyone!

I ordered items from this company and received two wrong items. The other items in the order are not as they appear on their website. I have filed my complaint with Shopify and I have contacted my credit card company for a charge back. I will also be filing a complaint with the Better Business Bureau (BBB), facebook, and State of New York; where the package was shipped from.

I placed an order on November 12th. I never received my order, and have sent 17 emails to the company with most never receiving a response. The emails that were responded to by a "Sunila" denied that the company had ever received my email requests for re-shipment or a refund- even though "Sunila" herself had responded to a couple of those emails! Unbelievable! I wish I had looked at the online reviews before purchasing from this company, as I now know I will never be receiving the product I ordered (which I no longer want) and I will definitely not be receiving a refund from them.
Never, NEVER order from this company- they are scam artists extraordinaire!

RIP OFF. DO NOT ORDER HERE. This place is TERRIBLE, I ordered in mid November, the items looked nice online, after about 2 weeks, it finally arrived( funny since I paid for priority mail) item come in a first class padded envelope. I noticed it was damaged, so began the saga. I emailed at least 5 times before I got a response nearly 2 weeks later, they had me send a picture of the item, then a week later I get an email saying they have refunded it. Well they refunded the item, but I still ended up paying for shipping on a broken item. I really think their products are cheap crap, and they have ZERO customer service. I should not have to pay shipping when my only item arrives damaged. OVER I WOULD GIVE THEM A NEGATIVE FIVE STAR IF THEY ALLOWED SUCH A THING.