FloraQueen

FloraQueen is a fraud, I live in the US and paid $103.90 online for flowers to be delivered to my sister in France who had surgery and nothing was delivered. It's been a week. When I tried to reach them, I could not. Their phone won't even let me leave a message, no one is at the other end of the line. Their WhatsApp chat is crap and keeps turning me in circles, and their online message does not work.
Basically I am stuck, with a loss of $103.90, with nowhere to turn to get help from customer service. I couldn't even request a refund, that too doesn't work.
Do not use FloraQueen, it's a fraud.

BEWARE! Scam company. I ordered flowers to be delivered to Indonesia. There is no way to get in touch with them after you place an order. Their site would not recognize my email, although they were sending me emails. Their listed phone number was not in service.
They sent me an email that the order was being shipped. Within a day, the intended recipient contacted me and said a compay had contacted her and said that a flower delivery was ready for her but she had to pay because I had not. Floraqueen had already gotten my $106.54
I am going through my bank and PayPal to try and get my money back from these scammers.
Lesson learned- Always research a company you have never used before. I should have known better.

What a lame excuse for a business. I ordered a straight forward 12 pink roses (10 days in advance of delivery). The recipient got red roses, not even close to a dark shade of pink. There was a personal reason I ordered PINK! I contacted customer service and got a completely lame (we're sorry abou that) letter filled with excuses that they did nothing out of the ordinary. What a crock of crap...

Ordered Mother's Day flowers to be delivered internationally. They were never delivered but my account was charged. I have been unable to contact customer service to resolve the issue and get a refund. Their website does not offer a phone number to contact nor have they provided me one when requested via email. The online form that is required to be filled can not be submitted because it claims that my order number doesn't exists.

I spent 164 Australian dollars or 104 euros to send a bunch of flowers to Australia and paid extra for it to arrive the day after. They arrived after 5 days, after I had to chase them down and they delivered a lousy bunch of flowers worth about 15 euros at the most.
It was a bad experience that also made me look bad.
They promised me 50% of my money back and 8 days have gone by but no refund has arrived.

Went for the Deluxe bouquet to send abroad from UK to Luxembourg which they describe as the best, but a small bouquet arrived. I counted 13 roses in the advertised picture but only had 7 in the bunch. Very disappointed and surprised that no one has been in touch after my complaint. FYI order no *******

The flowers sent for a birthday gift was an embarrassment. It was bouquet of 40 flowers and 4 flowers were sent with a gaudy arrangement. 50 Euros wasted and a single response has not been received from customer service. They do not have a phone number either. NEVER EVER order from this sight! I have added to photos. What I ordered and what was sent!

I paid online for flowers to be delivered that never were. The only way to contact them is online and asks for a password I never set up and it won't let me start one. Using this company is throwing your money away.

Ordered flower for Germany 4 days in advance - on the day at 3pm received email saying flowers would be 2 days late! So I asked to cancel and get full refund to my card. They gave me a 'voucher' 3 more request for full refund and they just keep replying we have sent you a voucher - I don't want a voucher! I won't ever use them again!

Ordered flowers for Mother's Day, I live in the UK and asked for a delivery in Italy. 2 out of 2 bouquets that I bought didn't arrive (I. E they lost all of my two orders). Nobody picked up the phone or even responded by email. Worst than that - I left them a review on a website, and instead of trying to contact me to resolve the issue. They reported my review. Please don't buy from them, they will take your money and never respond to you.

I requested a cancellation of my order 24 hours after placing it, when I noticed the delivery would be in 11 days time, rather than 4 days as I had believed.

After several emails back and forth to their customer service, with a person called Cris, I was told the order could not be cancelled and I would not receive a refund.
Even after protesting and quoting the cancellation policy from their website, the cancellation was not processed.
The cancellation policy listing on their website which states cancellations would be fully refunded if requested within 5 working days of delivery, (which it was.)

I found the service absolutely appalling, particularly the unhelpful staff member who wrote confusing messages.
I will never use this company again and discourage anyone else using it.

I ordered a plant to be delivered and received an email saying that the plants are not available. I emailed several times asking for a customer care number to talk about it and no one responded. At the end, you delivered a bunch of day Lillies in a bag and charged me the same amount. This is the second time it happened. Very disappointed!

I purchased a 90€ order and had to cancel due to personal reasons on January 25,2023. The admin fees of 9.9€ were deducted but the rest of the amount is not refunded, until today Feb 6,2023. The costumer service showed me a screenshot saying that they've reimbursed me, but my bank has not received any refund. The time allocated to be refunded is up to 10 days. Extremely disappointed

I ordered flowers for a very special birthday and the flowers were delivered 4 days after the birthday date and with no cards attached to the flowers. Complete customer service failure. Their web page indicated all the time the flowers were on the way for delivery but it was just a recorded statement. Stay away from this company.

I wish i had seen these reviews earlier. I ordered a $100 bouquet of flowers for my grandmother for Christmas. She is spending it alone as our grandfather had passed away a few months ago. She is living by herself and awfully sad. I knew this bouquet with a card would bring her happiness as she knew we were thinking of her on Christmas day. But the bouquet never arrived. Not sure when it will arrive, if it even will. I am so upset. This was the most important christmas present. Not only the money goes straight down the drain but my gift to my grandmother that would've appreciated it so much is not fulfilled.

Beware! Lousy service and support. Ordered flowers that wasn't delivered. Poor communication from FloraQueen: International Flower Delivery and extremely lousy customer service. They just blamed the company they have hired to make the delivery. Took no responsibility for not making the delivery. It was birthday flowers. Really disappointed and I can't understand how they could go on fooling people like this.