FloraQueen

I ordered flowers one week in advance to be sent, and delivered to an address in a foreign country. The order is late, and now Valentine's Day is over. Flora Queen did not notify me of any mishaps. I was left without any answers. It was supposed to be a surprise, and I ended up needing to ask my girlfriend if she has received something in the mail. This ruined our surprise. Now that Valentine's Day is over, I want a refund since it hasn't been delivered. My girlfriend called the flower shop that is responsible for the order, and she said that they did not have the flowers requested. I don't understand why they didn't contact me ahead of time. They could have easily solved this problem by just calling, perhaps using an alternative flower or something in order to save Valentine's Day. Getting a refund is difficult because clicking on the "refund" button has an "error" message. And calling is just not possible

I would give zero star if I could!
I ordered an orchid for my sister's 50th birthday and the plant arrived in DREADFUL conditions! All but 3 flowers were ripped off the plant, one of the leaves was yellow and most of the soil was scattered outside of the vase (see pictures).
I have been trying to submit a claim via their customer service automated system and when pressing the "send" button nothing happens. I sent an email to their email address, no response. So they make it impossible to submit a complaint.
For a company that claims to "constantly seeking to grow and make its clients smile" they're doing an extremely lousy job.
Piece of advice: Spend a little more money and use more professional companies than FloraQueen.

UPDATE: After contacting the customer service through Facebook, I have been refunded for the full amount.

I ordered flowers for Saint Valentine's Day. No one got in contact and they failed to deliver during the day. I started writing everywhere - to support service, to their social media, but no answer. Next day they delivered same flowers that had to be delivered day before - flowers already started to decay (!). After 1 month of writing to them, every time talking to new employee and explaining the situation and asking my money back which they didn't want to refund, they finally offered another delivery. I gave them the date but of course they failed again and no one contacts me! Horrible service.

Ordered flowers for my cousin in New Zealand as her Mother had died. They did not arrive got onto FloraQueen for some reason they said they could not deliver them and would give me a refund. Paid out over £60 all i have got back is £12-60 have sent e-mails to company but no reply. Not only is it very upsetting as my cousin did not get the flowers but they have stolen nearly £48 from me. Would NEVER recommend this company to anyone.

I'm US based and needed to send flowers to my daughter in Barcelona. I ordered several days in advance and they arrived on time. The flowers were gorgeous and the added champagne and stuffed bear were as promised. I was nervous with all the recent negative reviews, but I think they got caught off guard on a holiday.

I ordered a bouquet for a special event(yep we are all ordering bouquets for special events) on 17. 10. 22 with a note that it should be delivered on 19.10.2022.
As I understand they gave my order to another company in that region/country that sent it via DHL.
From 10 AM(19.10.2022) I was able to track the order via "Live" tracking(according to DHL there were 10 stops until my delivery and according to the provided map it was not more than two hours) and somewhere around 5 PM "Live" tracking stopped working. Right now is almost 9 PM and still no bouquet.

This company is a complete Scam and I wished I had read the reviews before dealing with them. Spent £90 on sending flowers internationally for Valentine's Day. They email me on Valentine's Day to say they have logistical problems and they would be delivered the following day. Nothing delivered. Although they say on there website they are. Reading the reviews they do this to everybody. No contact number tells you everything. Messaged them over 16 hours ago and got no reply. Everybody needs to report this scam company to VIsa and Mastercard and let's get them shutdown

I have ordered flowers to Paris in the valentine's day, no body delivered anything and there is no way to contact them. They took the money.
I wished I could read people reviews about them before making this mistake

Order number ******* did not arrive.! 100 euros of flowers and a bottle of Moet et Chandon Champagne supposedly delivered to a phantom address.! Photo of a door where it was supposedly delivered... Not ours or anywhere near us...
Things do go wrong - it's what the company do when it goes wrong that shows what they are really like or indeed if they even care...

Horrible customer service. Full 2 days after flowers were supposed to be delivered and still no delivery in sight. I paid extra for fast delivery and they refuse to reimburse delivery charge. Brutal, use someone else.

I would give this company a negative review if I could - no customer service whatsoever. Flowers were delivered to the wrong address and courier refused to re-deliver on the same day so my daughter had to wait until Monday for her flowers. It was her birthday and it was so disappointing to not have them delivered on her special day. I e-mailed them six times and did not receive one response. They were by no means cheap and to have stale flowers delivered with not so much as even an apology from the company for their total lack of respect. What a scam. Shame on you FloraQueen, shame on you. I will never use your services again or recommend your company to anyone.

Terrible experience. They added items (vase, card) that I did not want totaling an additional $18. I contacted them by web and was assured these items would come off at payment. They did not. I immediately tried to cancel my order but it proved impossible to do so. I was charged the full amount, including the items I didn't want. Most frustrating of all is that they are nearly impossible to reach. All attempts to do so just lead you back to a useless web page. Even their phone #, which I was able to find through Google, is a recording sending you to the same useless page.

No order no reimbursement! THEY messed up the delivery address on their side - proof is my order and invoice but they said it was wrong so not their problem - I am out of a lot of money and I am disappointed as the person who should have received the gift really needed something positive right! Won't ever recommend or use them again - disgusting and customer "care" is rude! I have attached my order with the delivery address and their internal delivery note where the address is messed up! They called and I gave the address again iver the phone

Ordered flowers for a specific day which was confirmed on their site. Then it changed to the day after. They 'apparently' then tried to deliver the flowers 3 times but said they couldnt find the place or the person was not home. This is a development that has 24/7 security and office. No way to speak to anyone as there is no phone number, nobody called me to ask where they can deliver. DO NOT USE!

My small gesture has been delivered, however the person who should have been surprised was never contacted on that day nor told where the package would be placed. She found the package by mistake the next day. I have tried to contact you on the special day, however I could not reach anyone, as you only work on weekdays. I am not a picky customer and I understand that mistakes can happen, however my surprise has been ruined and I made a follow ol of myself. I hope this will help you and your partners avoid such cases in the future.

I bought a bouquet for valentines day but they were bot even bothered to delivery it instead just excused like delivery address not correct etc. and at the end they do not want to refund you for never received bouquet. Do not even think to buy anything from this scammers.