Terrible experience. They added items (vase, card) that I did not want totaling an additional $18. I contacted them by web and was assured these items would come off at payment. They did not. I immediately tried to cancel my order but it proved impossible to do so. I was charged the full amount, including the items I didn't want. Most frustrating of all is that they are nearly impossible to reach. All attempts to do so just lead you back to a useless web page. Even their phone #, which I was able to find through Google, is a recording sending you to the same useless page.