FlightNetwork

SCAMMERS & WORST CUSTOMER SERVICE EVER! Please avoid this company! You will never see your money again! They changed my flight from business to economy without my permission after i had already paid for business. I have been trying for 3 weeks to get them to change it back before i fly in 4 days now. No on ever calls you back, i have asked to speak to supervisors & told "they are busy". I have called them 20+ times now over the 3 weeks and they all put me on hold for long periods of time & then just say someone will get back to you - but no one ever does. Not ONE person has phoned me back. The last person i spoke to now said i have to pay to get it changed back. I am not giving them a dollar more i have already paid outright for business class which is now downgraded to economy without a refund. I have asked for a refund multiple times & they tell me they cant.I doubt i will ever see my money back again. I have taken it further and lodged a complaint with NSW Trade affairs now. PLEASE DO NOT BOOK WITH THIS COMPANY THEY ARE SCAMMERS!

It is the worst experience for me. I have an urgent to back my hometown, Bangkok. I bought a ticket at 6PM on Dec 11 from Madrid, Spain. I found it because it's the best deal on JetRadar app. After I bought, I had waited for an e-ticket about an hour but did not get it. So I tried to check-in at Emirate counter by using booking number. But she couldn't find it. I continued with waiting for e-ticket. As the check-in counters will be closed at 7.40PM. Therefore, I decided to buy the new ticket with Emirates Ticketing Counter about 7.20PM. Before going to buy the new one, I asked the check-in counter again but couldn't find it.

Unfortunately, Flight Network sent the e-ticket to me at 7:50PM which the check-in counters had been closed already. And I used a new ticket to check-in completely.

When I arrived at Bangkok, I have called to ask Emirates in Thailand and explained what happened. She told me that I can refund even though my ticket is non-refundable, however your agency, FlightNetwork, have to do for me by sending a claim request to Emirates in Spain for refund. So I have called to beg Flight Network to do that but they do not help me to claim ticket.

If you are buying ticket with FlightNetwork because it is cheaper prices for a few dollars. DON'T BUY. Please book directly with the airline.

Impossible to reach after Covid - finally got a credit that had to be used in a defined time. Told them that AC had informed me my ticket was eligible for credit but had to be submitted by the agent - FN ignored my request to submit my ticket to AC. Finally decided to use my credit with FN this year before it expired and was informed that it would cost $650 to use the credit but I may be eligible for a refund from AC(!). As a result on June 6 FN sent me an email indicating my ticket would be submitted to AC for refund. Tried to check back with FN in mid August to determine status of possible refund. After being bounced around for hours I was cut off - note FN does not have a toll free number and my bill for the call was over $15 ( I pay 3 cents a minute on my long distance plan!). Among the most incompetent and greedy companies I have ever done business with as I assume I have lost over $2300. They are not worth the $50-$100 savings - they do make AC look good! DO NOT USE FLIGHTNETWORK!