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How would you rate Flight Club?
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Kentucky
1 review
2 helpful votes
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Pissed off!
October 14, 2022

My daughter ordered a nice pair of Nike shoes before school. After tax and all it was around $175. You can basically buy 2 pair is shoes for that price but that's what she wanted. We ordered them at the end of June? No number to call or email cause the ones tge do have listed are a joke and fake. I want this solved and I want my shoes or my lawyer will start researching himself. I mean it's not right to take a child's money that she saved up for only for to never receive them so she's not had a new pair of shoes for this school year… sincerely a furious mom!

Date of experience: October 14, 2022
New Jersey
1 review
4 helpful votes
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Had great experience, went in and they didn't have sneakers my daughter has been wanting and they had her try on similar pair for size and we ordered them. We got them them week later. Fantastic! My daughter loves them we are so happy with our experience there. After reading bad reviews I freaked out but couldn't be happier! Thank you flight club Miami! And Jawuan the manager thanks for reaching out to help me track them! Will order again!

Date of experience: May 5, 2021
Massachusetts
1 review
0 helpful votes
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Horrible
March 2, 2023

The last 3 pairs of shoes I've ordered threw this company has been shipped overseas and the delivery process takes forever. FedEx is awful always delayed delivery and I'm scratching my head saying I order a pair of simple black and white nikes and your telling me you don't have this shoe in the states ridiculous

Date of experience: March 2, 2023
California
1 review
3 helpful votes
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Be careful purchasing!
January 23, 2021

What you think your buying, and what is sent to you are two different things. You don't get to exchange or refund. Paid for a shoes I don't want. Don't make this mistake. Buy somewhere else. False advertising. Taking peoples money and deceiving them.

Date of experience: January 23, 2021
Texas
1 review
2 helpful votes
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Awesome Service
March 18, 2022

I ordered my Nikes two days ago and yes they came from Hong Kong (Nike shoes are made in China and Vietnam), but they were at my house in Atlanta in two days. I'm not a sneaker expert, but these shoes have a lot of subtle attributes like a composite sole made from recycled rubber, tags sewn into the side, and a sherpa interior, and it is all 100% accurate. I used a damp cloth to see if the colors would run and they were stable. Stitching is perfect. I'm sorry so many people have had a bad experience, but I thought it was worth posting this so that people could see that Flight Club delivered as promised.

Date of experience: March 18, 2022
Pennsylvania
1 review
0 helpful votes
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1. They allowed an unauthorized purchase.

2. Sent the wrong size and refuse to refund. I will continue to fight for my refund and report them to the better business bureau if this is not resolved immediately

Date of experience: January 25, 2023
Oregon
1 review
53 helpful votes
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I paid over $300 for what was supposed to be deadstock, brand new condition, no defects foamposite pros and flight club sent me very damaged b grade shoes. The damage is very noticeable on the nike logo and completely ruins the value of the shoe. They knew what they were sending me because the damage is super obvious. Don't do business with Flight Club unless you want to get your money stolen.

Date of experience: February 19, 2020
Louisiana
1 review
3 helpful votes
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Bad Product
July 21, 2023

Ordered a pair of Nike dunks gs multicolor shoes and the left shoe was in horrible condition. After reaching out to the support team about the issue and sending them multiple pictures via email, I was only offered a $10 credit. The right thing to do would have been to give me a refund. Customer service is horrible. Do not order from Flight Club. I will not wear these dry rotted shoes.

Date of experience: July 21, 2023
Canada
1 review
2 helpful votes
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Absolute GARBAGE!
July 25, 2023

This is all a huge scam! I ordered a pair of Jordan 1's for $200. I was later sent an email saying I owed an extra $100 to pay for all of the shipping and border fees, the email was also conveniently sent after the cancellation date! Don't buy here!

Date of experience: July 25, 2023
Colorado
1 review
0 helpful votes
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I was very sceptical at first after reading all the reviews, but I have bought 3 pairs of Jordans from them and they are all authentic and came new. If they can not find you a new pair, they will send you what is wrong with the shoe and if you do not approve, they offer a refund. Shipping does take awhile, but I will be buying more shoes from them in the future.

Date of experience: April 20, 2023
California
1 review
0 helpful votes
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Horrible service
February 18, 2022

I bought a cycling shoe from Flight Club. As one would know the shoe needs to have a bracket to screw the cleat in. The shoes that were delivered had no brackets to screw the cleat in. This shoe is useless to me. When you try to return they will not answer the phone and they give you the runaround online. I've sent pictures etc. They have bad business practices.

Date of experience: February 18, 2022
Pennsylvania
1 review
2 helpful votes
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Less than a minute after I placed my order, I realized I ordered the wrong size. Even though they had the correct size in stock, they are refusing to send me the correct size. So disappointing. I'll fight it with my credit card company, as this cost around $90.

Date of experience: December 12, 2020
California
1 review
0 helpful votes
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Fake cherry 11s
December 28, 2022

Flight club sent me fake cherry 11s on December 21st. I have emailed them several times and filed a claim only to have the claim changing hands from one support person to the next with nothing be resolved. I have asked 4 times for a return label to send bogus shoes back with no success. I have notified my back and they have refunded my money for the time being. Whatever you do don't by from flight club. Ended up buying the real ones from ebay where purchasing is guaranteed.

Date of experience: December 28, 2022
Texas
1 review
1 helpful vote
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Poor business practices
September 2, 2022

I bought the Jordan Cool Greys and never received the product and Affirm the company I went through Are charging me for the shoes. This company has bad business practices and they don't have a direct line to call to complain to. I don't recommend anyone to do business with them.

Date of experience: September 2, 2022
Canada
1 review
5 helpful votes
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Awful service & communication
January 26, 2023

Got charged shipping from the company; and never told I'd have to pay for duty at the border. I've ordered shoes from the US into Canada and shipping was included and not charged duty and taxes. I was charged by flight club and then again by the Canadian border. The duty and shipping cost me an extra $250 on top of the $547 charged by flight club! They don't publish this anywhere on the site and never responded to my email. Never again will I buy anything from them again' worst service ever. To be be honest; shoes don't even look real.

Date of experience: January 26, 2023
Michigan
1 review
25 helpful votes
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Wrong size shoes
February 13, 2021

Ordered a pair of shoes for my granddaughter realized withing 10 minutes I ordered wrong size. They would not let me change size or cancel order. Stole my 146.00 and then their site wont allow you to remove your credit card information. They are unethical SCAMMERS BEWARE dont order from them!

Date of experience: February 13, 2021
New York
1 review
11 helpful votes
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DO NOT purchase shoes from Flight Club. My son followed the guidelines of ordering shoes a size larger. When the shoes arrived, they were too small. Flight Club stated that they will not refund his money or exchange the shoes. The misinformation about size is their error. My son worked very hard for his money and they keeping it. You are better off going through the Nike or Footlocker websites!

Date of experience: December 27, 2020
Florida
1 review
0 helpful votes
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Don't order from this company read reviews, they are doing bait and switch and sending baby infant size shoes instead of the regular size and sending fake air Jordan sneakers. Then they claim all sales are final. Beware, I made the mistake of not looking at reviews and I got burned like everyone else. I even took a picture of what I ordered and they claimed that that picture I took when I finalized my order was not what I ordered. They had sent me a fake 2 month old baby shoe size 6C instead of the women size 6 adult I ordered and it was a fake on top of that. I put a picture of the sneakers next to pencil so you can see how small the shoes are.

Date of experience: April 9, 2022
Ohio
3 reviews
22 helpful votes
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Received Fake Jordans
July 7, 2022

I recently purchased a pair of Air Jordan Retro 11 in cool grey and they were fake. I am disgusted at the service received and will be reporting Flight Club to STOPFAKES.GOV so they can investigate and put a stop to this fraudulent website. There are alot of customers unsatisfied with the fake advertisement and service provided. No wonder they do not give refunds and sales are final because they know their services are a scam and fraud.

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+5
Date of experience: July 7, 2022
Colorado
1 review
0 helpful votes
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Buyers Beware!
March 22, 2022

I recently purchased Nike Vapor Maxes through this site. This was my first time purchasing shoes from them, so I did not realized the flight club tag was necessary for returns. I thought it was just a branding tag to confirm the shoes came from flight club. I cut the tag off intenting to wear the shoes that night when I noticed they are 2 different color. I thought I was going crazy like maybe it was the lighting in my house or from the flash, but this discoloration was NOT my fault. Anyone in there right mind can see these shoes do match. The merchant refuses to take them back and give me an exchange or a refund! I spent $246 on defective shoes that I now have to keep because the little cheap $5 tag was removed. Since when do shoes have tags anyway? Usually it's the box and original receipt to return shoes at ALL other shoe stores. They have completely lost my business and I will never shop here again! Do not trust this site!

Date of experience: March 22, 2022

Overview

Flight Club has a rating of 1.3 stars from 406 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Flight Club most frequently mention customer service, wrong size and air jordan. Flight Club ranks 141st among Athletic Shoes sites.

service
224
value
216
shipping
223
returns
178
quality
192
+238