Flight Club

What a nightmare of an online company to deal with. Ordered new Air Jordans, their ‘quality control' identified scuff marks. I looked at photos, saw scuff, wasn't too worried but also saw some kind of pink staining through the grey. Was offered the alternative, a second hand pair for $12 less (err…no thanks). Asked for the order to be cancelled instead. They say no, the sale is final. Long, long wait times for a response to each email exchange. 5 weeks of communications. Added 2 new support tickets to complain about the resolution speed. Was told they'd be ‘added to the first' which kind of defeats the purpose. Lo and behold they found a new pair of the exact same Jordans. Shipped them and (no surprise) they never arrived. Now dealing with their impossibly slow support again AND the UPS claims department. Worst online purchase ever.

Purchased retro 13 GS court purple. The shoes has many defects. The soles look glued on. The purple isn't the right color, it is dull and should be royal purple. I've been filing complaints since i received then and even reached out to GOAT (since they're merged together) GOAT basically told me if i file multiple complaints for the same issue, then my claim will be pushed yo the bottom…like wtf?!?! I don't understand how anyone allegedly authenticated these shoes with how they look. I'm so pissed. And still haven't heard anything back from them

If I could I would give them 0 stars! I received the shoes I purchased defective. One of the shoes has a small bleached spot on it where there is discoloration. I dont understand why my item was arrived damaged if Flight club company claims to thoroughly inspect products before shipment, and to make matters even worse I did not receive my receipt with the package. I am a first time buyer, and the customer care given was done very poorly. But I will not be ordering from them ever again!

The worst experience I've ever had. They take your money and you never hear from them. I'v been waiting for 3 weeks and I still don't have a tracking number as to where the product is. There is no customer service number to call. When you send an e-mail you get generic responses back. I actually believe the email response is generated by a bot. Stay away from this company at all costs!

I realized I had ordered wrong size Jordan sneakers ($299 plus shipping and tax). I attempted to use their nearly malfunctioning web site to change size within 15 minutes of ordering. When I finally got web page to respond to my request I was informed the seller had already processed the order and it could not be cancelled or changed. I made repeated attempts to get someone at company to help getting exchange but was told no change would be made. I now have a very expensive pair of sneakers of incorrect size. I have never dealt with a company that has such poor (zero) customer service. Don't deal with these scam artists unless you're prepared to get ripped off. It would appear from this company's current review ratings I am not the only customer that has had a similar experience.

This company is a scam. Be aware that there are no returns, their return policy is that there is none. And why is that? Because they sell fake shoes. I ordered a pair of Jordans, received them, and right away could tell something was wrong. Flimsy box, etc. Took them to a few reputable stores (Foot locker, etc) and it was obvious mine were fake. So when I emailed them about my situation, want to know what their reply was? Zero. None. Ran away like cowards instead of facing the implication that they are selling fake sneakers. So if anyone wants some fake Jordans, they can have mine. Because FlightClub, who knowingly sold them to me, won't issue a return or even email me back.

This website is a scam. No return policy. No customer service. DO NOT BUY FROM THEM. My son ordered a pair of sneakers using "Mens size 9" filter and the shoes he found was listed as "size US 9" NO WHERE ON THE PAGE DOES IT INDICATE CHILD. In fact, there were ZERO indicators that the size he searched for were not what he was looking for. THEY STEAL YOUR MONEY WITH FALSE ADVERTISING. DO NOT BUY FROM THEM. You will be stuck with a product you cannot return because they don't have humans you can talk to.

This is the only place me and my boyfriend will order good sneakers from. It is the best place to get shoes that are hard to find or not being sold on their original websites like Nike. When we first tried ordering from here we were a little skeptical about some reviews it had even though most were good, but now, we have been ordering here for the past 3 years and we have not had one issue. It also has a walk in store that I went into traveling to New York. I would recommend Flight Club if you wanted to order hard to find shoes.

The are not a US based store, you check the site and it s say stores in Miami, LA and where ever, but you put in your order and it comes from Taipei overseas,, siad order by Dec 21st and you will have it by 24th. Got tracking number, it won't be her till the 27th,, where is the true in advertising anymore,, don't buy from here,, will update if and when it comes in

I bought size 12 Men's shoes for my son and received baby shoes... emailed Flight Club and James the Customer Support person said that they "are a consignment company and I could resell the baby shoes with them." Say what! There is no accountability, no responsibility by these people. Doing a chargeback on my CC. Thank goodness I didn't use Paypal or Venmo..

I wish I could give them 0 stars it feels wrong to give them a 1 start. The worst company I have ever felt with in my life. I order shoes and they just never shipped it's been over 6 months now. Yes I've emailed them about 15 times and no response. Would never recommend this place to anyone ever

I ordered a pair of sneakers for a birthday gift. But when I did not get any kind of shipping status I sent an email to cancel my order and refund my payment. All of a sudden it miraculously shipped and I was told they do not do returns as the company has a final sale on their products. Well shame on me for not knowing that and looking at their company reviews. The sneakers are here and frankly they do not appear authentic. Another issue. So don't make the same mistake I did… stay away from this company!

About a month ago I went to an in-person Flight Club store, and got a pair of Jackie Robinsons. The dude who was helping we was extremely kind, he helped me out, and recommended many shoes. Amazing service. More recently, I ordered a pair of dark marina blue Jordan 1's and they came within two weeks, almost pristine box, and inside was a pair of brand new, un-worn, tag still on, dark marina blue Jordan 1's.

Overall, 5 star revew.