Terrible customer service. Charged me for damaged shoes that they themselves sent me pictures of the problem, gave me an option to get refunded or for them to search for other shoes. I chose refund. Well guess who is paying for and receiving damaged goods, regardless of what they said, me. I'm eating money for shoes that are definitely not worth over $100. The flight club does not except returns either. So screw me I guess. Very poor customer service absolute trash business and just a scam to dump off garbage merchandise for outrageous prices. Do not do business with this company if you are smart.
Beautiful website/emails, but total fraud. They charge your card immediately, then make the order status "Confirmed" instantly, and then you never hear from them again. I have reached out to their "Support" online, and in other ways to only experience total silence from these people. You never get a "Shipping/Tracking" email... they've taken your money and run. I'm reporting to VISA - they should not be allowed to be a merchant.
They say they are New York based and if item is ordered it should be received within 5 days. It's been 10 days and it's still in Europe and they don't provide any support number… so so upset at this company and regret ordering my shoes from them. Last time
I reached out to their support team to let them know there was a mistake when placing the order. They agreed to give me a refund. I have reached out plenty of times because the refund never hit my account. Their representatives keep saying that it was refunded (every email they mention a different refund date), but my bank shows it was withdrawn from my account at a date later than mentioned. They keep giving me the run around and I don't know who else to contact.
I ordered some retro # 4 Jordan's for my godson who Is 9 years old on December 21,2022 and paid for 2 day shipping which was $30. They were supposed to be a Christmas gift, however I still have not received my package to this date January 03,2023. I emailed customer service 3 times and demanded a refund for my shipping fee. I was told that they don't do returns on shipping fee's but will give me a lifetime credit with them. I do not want a credit from them because I will not ever order from them again. So please people, stay away from them and there site...
Terrible experience. Poor customer service, over priced and no remorse for their mistakes, referencing "all sales are final." Save your money and buy from a more reputable company that stands behind their product. These are just a bunch of street-hustlers looking for a quick dollar.
So nobody knows about Jordan apparently. Where do you all think his shoes are made? You can't blame FC, they SELL the shoes. LOL. Those shoes in the stores are from there too. That's why he charge you goofs so much. I've been getting sneakers from FC for years and never had an issue.
Ordered air force 1 07 uv reactive shoes and they came in perfect condition and still in wrapping they opened them to confirm them whoop I'll order more from them was kinda hesitant due to all the negative reviews but I think u all are a bunch of complainers and try to get ur money back who knows they done me awesome..
Pretty much impossible to find my Adidas style (Campus) and size (10) in spring 2022. So I took a chance on Flight Club. After I ordered I read all these reviews and thought I was screwed. Even more so when I saw my shoes were coming from China.
But hey they arrived today and yeah it's exactly what I ordered. I guess this works after all lol! (Or I got a bootleg but I'll take it)
Was so scared after reading reviews online (my husband ordered shoes from this site without my knowledge) I immediately went and read ALL these reviews…. I was expecting the worst! My husband said "wait", remember, worst reviews are always first to go up and boy was he right! We got my daughters shoes in, and they were AWESOME. We loved them so much we ordered another pair for my son, and those were just as great as the first. I don't normally leave reviews, but I thought, this poor website bashes hard…. Good reviews are most often forgotten, but they did not disappoint, on two separate occasions.
I copped 2 pairs of Jordan 1's. One pair of highs (smoke greys) and one pair of lows (true blue). Why does flight club get so much unnecessary hate? The shoes are brand new and flawless. I would definitely recommend you buy from them.
Never buy from this guys! It will take you nowhere when you file a complaint regarding the damaged shoes they're selling! Til now haven't heard from them since I filed a complaint! This is the first and last time I'm gonna buy from them! Don't waste your money with this guys! So disappointed! They even offered me $15 for me not to return the shoes! When I said I wanted a full refund they never replied to my emails again!
These shoes I recently order that just came out the fire red 3's smell like spray paint. Already worn. Bubbles thru out the entire sneakers. Like y'all gonna give me my money back. There is no way I paid 300 plus for brand new sneakers... I want my money back asap...
I have placed an order from this website over two weeks ago and the order has still not shipped. I have contacted customer service many times and they never get back to me with anything concrete. After me sending four separate emails and 9 days of waiting they finally say they will escalate the issue and get back to me, and I can reply to their email for quicker contact. I have now replied to their email several times and there is simply no answer. They have no phone numbers and I am honestly scared I will never see those shoes or my money again.
Do not order form here!
I ordered the air jordan 1 university blue, box and shoes came damaged and missing shoe laces. They refuse any returns only offering a 45 dollar credit on my next purchase. This is by far the worst company I've ever purchased anything from! DO NOT buy your shoes here!
Ordered 2 pairs of Jordans online. Considering this was my first order, I was impressed with the fast shipping time and overall unboxing experience. I would recommend FlightClub to provide authentic shoes.
They are used or old shoes being sold by regular Ppl at a cost, support is trash, impossible to cancel orders before they even ship, my order took 3 weeks to ship and still dealing with this $300 loss
My dad had ordered me 3 pair of sneakers from this website and I can say that I am deeply impressed and surprised. People who are writing bad reviews are fr trippin bc flight club is one of the most authentic shoe website ever they sell top notch shoes and their service is amazing. You only pay extra if you want them to go through an authentic verification check to make sure they're real! Over all this review is great
What a nightmare of an online company to deal with. Ordered new Air Jordans, their ‘quality control' identified scuff marks. I looked at photos, saw scuff, wasn't too worried but also saw some kind of pink staining through the grey. Was offered the alternative, a second hand pair for $12 less (err…no thanks). Asked for the order to be cancelled instead. They say no, the sale is final. Long, long wait times for a response to each email exchange. 5 weeks of communications. Added 2 new support tickets to complain about the resolution speed. Was told they'd be ‘added to the first' which kind of defeats the purpose. Lo and behold they found a new pair of the exact same Jordans. Shipped them and (no surprise) they never arrived. Now dealing with their impossibly slow support again AND the UPS claims department. Worst online purchase ever.
Purchased retro 13 GS court purple. The shoes has many defects. The soles look glued on. The purple isn't the right color, it is dull and should be royal purple. I've been filing complaints since i received then and even reached out to GOAT (since they're merged together) GOAT basically told me if i file multiple complaints for the same issue, then my claim will be pushed yo the bottom…like wtf?!?! I don't understand how anyone allegedly authenticated these shoes with how they look. I'm so pissed. And still haven't heard anything back from them
Overview
Flight Club has a rating of 1.3 stars from 405 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Flight Club most frequently mention customer service, wrong size and air jordan. Flight Club ranks 141st among Athletic Shoes sites.
- Visit Website
- New York City, NY, United States
- Edit business info
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members