Fixez

Bought a replacement phone screen, and we're talking within the same minute of installing the new screen it broke easier than a tortilla chip. That is no exaggeration either. Contacted customer support who obviously said too bad so sad. Literally just flushing my money down the toilet would have been money well spent by comparison. Will never buy from them again.

Had a phone screen for a Moto G8 Power sent over that didn't turn on. Of course, I found that out after the install was completed by a certified retailer. Now they won't accept it returned because it needs to be sent back in new condition, which I told them was impossible to do since it needed to be removed from my phone. So I'm stuck with a defective piece of glass and ribbon cable that I paid $50 for and no way to recoup my costs and my phone repair job just ended up costing as much as my phone.

I ordered two screen protectors for my new iPhone SEs and 1 for my iPad air. All three came well packed and unharmed. I installed the iPad protector and it was great. Good price and intact arrival However, I ended up with the iPhone SE (from 2016). Their customer support is email only and very insensitive to their clients. If you have any problems with your order, may God have mercy on your soul.

I purchased a part for my Pixel phone that was listed on their website as compatible with my specific phone model. When I tried to install the part, I realized it was not the correct part. The part would not fit at all (it was close, but a distinctly different configuration than the original part). After too many emails exchanged with customer support, they finally offered to take back the item - but only if it was brand new condition. Well, I had tried to install the part, assuming that their website information was correct, and in doing so, I used the adhesive backing, so the part was no longer new. I will find a more reputable and trustworthy source for my parts from now on. Overall this was a waste of time and money.

Five stars aren't enough! This seller offers a superb selection of cellphone parts at competitive prices. I recently purchased a replacement part, and not only was the ordering process seamless, but the product arrived in perfect condition. Highly recommended

They send you faulty or broken products, then require you to pay the return shipping on it. Absolute scam and I'm not the only review having this happen. Did a chargeback to get my money back from the rude, unintelligent staff.

A few months ago I ordered an iPhone XR screen hoping to repair it myself so I purchased a nice one from Fixez.com. I received the product and installed it, upon turning on the device I noticed that there was a pressure mark in the screen. I removed the screen and processed a return, paid for shipping, and sent the screen back hoping for a replacement. I heard nothing back so after a week I called them (they rarely answer the phone) to inquire about my screen that I needed replaced as they had sent me a burned unit. The answer I got was that upon inspecting the screen they refuse the return because they don't believe they can sell bad units. Many calls and complaints later still no resolution. They took my money, sent me a broken part, and refused to replace it. This is as good as theft to me. If you care about good business practice and a responsible company, this isn't it. Do not buy anything from them.

Ordered a battery from them and though it was defective, I was only refunded half of the price I paid. I also had to pay for my own return label. This company shouldn't be considered legit.

This company is one of those who their interest is make money no matter what. I make a purchase on September 9 I did review many times the item cuz I wanted to be sure gets the right parts for what I need, they told me that part was ok for what I need, but was wrong. I returned, they make me pay for the return, I paid $5.99 for shipping and on top of that they charge me 3.99 for "restocking fees, which is a robbery, I tried to dealing with them, but they refused to help I'm not recommending make any purchases on that "company"

Quality is paramount, and each component I purchased lived up to its promise. Quick delivery and responsive customer service make them my first choice for cellphone parts

Ordered a battery that was supposed to be Zero-cycle but was just a used Apple battery with the label wiped off partially. When I called they said they buy thousands of these and that is what they get. Definitely not top quality. I've had good experience with them in the past but don't trust them any more. Buyer beware. They don't stand behind their stuff and just claim the terms are terms and you're out of luck. I have to pay to send it back which means you might be lucky enough to get it when you order!

This company claims a strong quality and refund policy, but these are both fraudulent, as they do NOT honor them.

In my case: I purchased an LCD screen in July 7,2021 for $86.19. I succesfully installed the screen, and it worked fine for 4 days. (Yet the company claims I damaged it in handling). Then, after 4 days, a purple spot appeared on the screen, and the spot continued growing ever after, so I ordered another screen from Fixez.com (since this was my only phone) to replace it with.

Again, installation was successful. But again, after a few days, many purple spots appeared (much more than the first screen). At this point, I lost faith in their quality, and ordered a third screen from a different supplier. That screen has been working perfectly for about a month now, so obviously I know how to install screens without damaging them. And obviously the quality is much better than the 2 screen I bought from Fixez.com.

Fixez refused a refund based on false claims of damage upon installation. They never sent any evidence of such. Unless you have money to throw away on defective products, I strongly advise against Fixez.com

This company might be great, but good luck if you get a faulty/damaged item. My first, and last time, I used them I received an iPad screen replacement with a faulty digitizer. Although the item was received from them faulty, I am responsible for shipping costs back to them? I will never use this site again and I warn anyone looking at buying from them. When you have to pay $30+ to send a faulty item back to them for an exchange, their prices are no longer competitive.

If i could give a 0 star i would. Placed an order to extremely long to arrive, which was okay considering the situation, device came in defective. I had to pay to send the device back which should be covered considering it did not work as advertised, then they tell me that the item arrived with the screen smashed when I sent them the device in perfect condition as pictures are required before getting an RMA and then denied me a refund or an exchange, I asked for a manger and got the same email forwarded back to me. Customer support is awful and the agents sound like they do not care, I have spoken to over 3 people. Customer service is not guaranteed and I have never had such an awful experience in my enter life.

I had to buy a new screen/digitizer for my phone. I needed it badly so I paid more than what the product was worth to ship overnight. Upon getting the package I noticed the adhesive and the tool was not included. I had to pay someone $50 to install and now that it doesn't work I will have to pay another $50 for him to remove the screen so I can send it back which I also have to pay for. Then this company will look at my defective product and hopefully refund my money. Even with all this I am still out of close to $150 for shipping and installation costs and will have to pay $50 once again to have it installed AGAIN. Then let's not forget to add the extra time that I will now be without a working phone. Yeah I'm not happy with this company and should've just took it somewhere local.

Reliable and efficient! I'm thrilled with the entire process. The website is user-friendly, prices are fair, and the part arrived ahead of schedule. Quality and service that you can count on

I will never use or recommend your company again for anything. I tried several different ways to clean the screen from the adhesive you sent that was not even the right product for the application
Because you said it could not have adhesive on it in order to return the defective part. I installed it according to the recommended method and it did not work, I asked how to clean it you said you had no advice to give. So the last time I tried to clean it the screen it shattered I then threw it in the trash thus losing over $200 and I will highly recommend against you on all reviews due to your handling of this matter. I have ordered and replaced and sometimes returned many screens for many different applications over the years.
You are by far the most difficult and unworkable company in regards to returns and have cost me considerable money and time for a favor I was doing for a non-profit company.
Please remove me from you e-mail listing.

Sincerely, your disgruntled customer,