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Fiverr

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New York
1 review
2 helpful votes
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Stay away please
September 25, 2017

This website has a bunch of rats who are all about stealing, sneaky, and the quality or work especially writing is very poor. They do not know what they are doing and they only care about money. If you file a complaint? They blocked you from signing back on to your account. Customer support are horrible. They have automatic reply for all your questions so you don't really get anywhere with their support team because they have none. So please stay far away from this site.

Date of experience: September 25, 2017
Portugal
1 review
21 helpful votes
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I did 64 freelance jobs on Fiverr, with 44 5-start reviews. The platform offered me many long term gigs and I was able to help people that had no access to banking systems. Yesterday I got scammed for €1.268 on a gig that has been active for 3 years. Fiverr took huge commissions of my work and I received 0 support from customer service. Instead of catching the scammer with 0 reviews they decided to remove my gigs. More people will get robbed because Customer service is failing.

Date of experience: March 26, 2021
Nevada
1 review
6 helpful votes
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Unprofessional
June 16, 2022

My account was removed for apparently violating terms. If they had warned me, or asked to remove a gig i would've done so. No communication from their part, just delete my account with already a few 5 star reviews. I looked again and noticed several other sellers selling similar if not identical gigs.
Conclusion, awful company to do business with. They don't warn you if you're violating a rule even if you're not aware, your account is just gone. Unprofessional and unethical, try a different site for gigs

Date of experience: June 16, 2022
Texas
1 review
11 helpful votes
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I've been a seller on Fiverr since 2011, Level 2 almost from the very beginning. Fiverr new metric system does nothing to support its sellers. We are now penalized for not responding to messages that Fiverr has deemed as spam. We are now penalized for cancelled orders even though the buyers don't provide the information to complete orders. We are now stripped of our Level after years of working to achieve it but brand new sellers can come in, make one sale, and become a Level 2. It's absurd how far Fiverr has gone downhill. Support is lacking and you may work hard but they don't care.

Date of experience: September 17, 2018
Oregon
3 reviews
5 helpful votes
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Terrible customer service. Denied me access and said some of my pay pal purchases are in dispute. I checked with pay pal and not true. They wanted me to re purchase so my account could be re opened. I am not paying double. This who thing was so confusing and you can't even talk to a real person. It is buy email only and takes over a day to get an answer to 1 question. Do not do business with this site. Im very disappointed.

Date of experience: October 19, 2016
Florida
1 review
3 helpful votes
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I hope these people go out of business. I can't believe anyone would consistently giving these buffoons any money. They have the most contemptuous customer service ever. I almost feel this company is outright evil

Not only that but the top sellers get high ratings by simply giving back to your account your money but you still can't get a refund from fiverr. This means the high ratings are completely insincere and you have to find out the hard way with a huge headache. Horrible horrible company. Avoid at all costs

Date of experience: September 24, 2016
New York
1 review
1 helpful vote
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BUYER BEWARE!
December 11, 2021

When I first came upon the Fiverr ad online I thought to myself this is perfect just what I needed to help me get my business up and running. That was before reading the many horrendous negative reviews about Fiverr. There where like 947 almost a thousand negative reviews vs 152 positive. Don't need to be a rocket scientist to figure out Fiverr isn't a good company to help my business if they don't
Even have their on business in order. Sorry Fiverr thanks but no thanks.

Date of experience: December 11, 2021
GB
2 reviews
5 helpful votes
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It was a great site when it really was just $5 - but now sellers are allowed to sell in 3 tiers, include silly extortionate fees such as commercial fee and broadcast fee and etc... it's now just as cheap, and better, to go through a professional agency or some other method than use the rip-off that is now Fiverr. Nice business model to start with, no longer unique or cost effective. Business model gone bad.

Date of experience: August 29, 2017
Florida
1 review
2 helpful votes
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No Delivery
March 31, 2016

I requested product pictures from three different sources on fiverr and none of them delivered. Two I had paid for and the last one said to pay if he delivered--that was two weeks ago and still no pictures or responses to emails requesting status. These were all US fiverr sellers.

I have had success with getting pictures cleaned up and a logo done and these were no US sellers.

What's bad is that you cannot get a refund for the undelivered service so I'm out $100 unless i have another service that someone would deliver.

Date of experience: March 31, 2016
Ukraine
2 reviews
12 helpful votes
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For three years I've been selling on Fiverr and then decided to leave. The support team is awful, the seller is not defended from scammers and you have to check your mail 24/7 answering all the staff( even scam letters), otherwise, your rating will keep on falling. I would never recommend this freelance spot. Keep away from it.

Date of experience: October 13, 2019
Georgia
1 review
2 helpful votes
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Service NOT delivered
November 22, 2016

The supplier was inaccurate. Constant errors. Took way too long. Had to check every single piece of work, even though I defined the activity in detail. I went back thru AMEX and received a full refund. Fiver will never be successful with this model. Too many holes and tilted towards the supplier. I will never use them again

Date of experience: November 22, 2016
Florida
1 review
2 helpful votes
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Beware!
June 11, 2017

Thankfully I did not give Fiverr any money. The person I contacted could not answer the simplest questions and kept trying to get me to re-design my whole website for a large amount of money.
If you read the reviews on their website (all five star) you quickly realize they are written by the same few people.
Beware!

Date of experience: June 11, 2017
Florida
1 review
1 helpful vote
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Scam
July 27, 2022

I paid someone to make a Shopify store for me. He told me to contact him on watsapp because how else are you going to send tons of files and explain something to someone through back and forth messages?
Long story short the guy never completed the work and I lost $600+.
I contacted Fiverr sent them all the messages and they gave me a $300 credit.
Literally there was no way to leave a bad review about the guy.
He told me I could pay his friend to finish it for me as he no longer does that anymore and wanted me to be an investor in his Etsy store.
I told him to get lost.
Fiverr like any big site keeps a majority of the freelancers money.
Even when leaving a tip they scam you for (service fees).
Awful awful awful.
They are corporate crooks.

Date of experience: July 27, 2022
Cyprus
2 reviews
2 helpful votes
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I have worked in many freelancing websites and this by far the worst out there. It is full of technical bugs, it takes more than 14 days to withdraw the funds (not to mention you don't get full 5 dollars) and their support system is slow or non-existent in case of an issue. I did get some clients but the whole website and system sucks. If you truly want to have a pleasant experience, try odesk instead.

Date of experience: January 3, 2014
Florida
4 reviews
3 helpful votes
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I hope someone reads this before signing up as a seller. Fiverr is absolutely the worse. Firstly, they take a whopping 20%. Second, you can't verify on a Google Fi phone number. OH BUT DON'T WORRY! You just need to verify on a landline. That's right, you heard me correctly, a landline. An exclusively online and remote work platform will let you verify... with a landline.

I spent a whole-$#*! 3 days setting up my profile and a gig page only to find out at the VERY. EFFING. END of it all that I can't verify with my Google Fi phone; and dont' get me started on the "alternatives." I'm utterly speechless that Fiverr would be so dense and off-base with respect to their very own purpose and mission as a company. It's truly baffling.

Date of experience: August 1, 2022
Serbia
1 review
2 helpful votes
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Stay away from Fiverr
February 29, 2024

Fiverr is getting worse on a daily basis. Suspending people for no reason with no possibility to explain. There is absolutely no respect for its users, not even those who have been there for many years without one negative feedback. What I have experienced with them after 13 years of hard and honest work, I have never seen anywhere. From one of the best working sites they turned into the worst one, not even deserving a 1*. It is not worth a second of one's time.

Date of experience: February 29, 2024
Georgia
1 review
5 helpful votes
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This is a terrible site and scam! I will never purchase from this site again. The lady who made my promotional card was some girl from Pakistan who created the ugliest thing I have ever seen. I could have gotten my toddler to create a better one on Microsoft. It looked like she waited until the last minute and slapped something together just to make the deadline. I tried to cancel my order with her 2 times and she declined and I contacted customer support and they were no help, but simply said work it out with the seller. After getting her to fix ALL the problems and going back and forth for a week she delivered it. I go to print them and they print out blurry! She would not increase the resolution so I wasted my money. How she had all 5 star reviews is beyond me!

Date of experience: May 18, 2017
Illinois
1 review
8 helpful votes
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I have been trying to get a personal logo made (I work as an independent contractor, gig to gig, so a website and brand are important) and three times the graphic artist i hooked up with on fiverr have either waited two days (wasting my time) before they refused the design idea, or else totally disregarded my requests! Then Fiverr, instead of just returning the customer's money, adds it to a balance that can obviously only be used on Fiverr... They have no customer service phone number, so i had to send a message and wait. Two hours and forty five minutes later, they had marked my complaint ticket 'resolved' and refunded only a third of my money... So i have gone back to complain again, but the hassle is so ridiculous - I'll never buy anything on Fiverr again, and i hope you don't either.

Date of experience: August 8, 2016
California
14 reviews
22 helpful votes
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Purchased a logo creation service with a guarantee of a two day turn around. It took two weeks and the logo was not even remotely close to the specification provided, including a completely unrelated company name on it. No recourse for having it corrected or refunded. I closed my seller account afterwards as I cannot be associated with such a bad customer experience. The website also performs terribly for sellers, with links not functioning.

Date of experience: June 23, 2018
New Mexico
1 review
3 helpful votes
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Most sellers will simply cancel an order just before it is due to avoid completing order and receiving negative feedback as the system prevents buyers from reporting orders that are incomplete or denied at last minute. Quality is hit or miss, but usually requires heavy polishing to be presentable. Funds from cancelled orders are held and no refundable. Furthermore funds can not be applied to another order unless the order is an identical amount making order processing or replacement a nightmare.

Date of experience: October 23, 2016

Overview

Fiverr has a rating of 1.6 stars from 1,132 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fiverr most frequently mention customer service, credit card and low quality. Fiverr ranks 107th among Freelancing sites.

service
278
value
268
shipping
176
returns
206
quality
254
This company does not typically respond to reviews
+147