Avoid Fiverr like the plague! I paid nearly £300 for a job which was supposed to take 5 days. 4 months on the seller has still not completed the work and has decided to totally ignore me. Fiverr says there's nothing they can do as it's too late for a refund. I'm now stuck with an unfinished blog, where half of the work is faulty, and now need to find and pay for someone else to pick up where Fiverr has left off. I'm so disgusted with their customer service team. I will be speaking with Trading Standards about this and will attempt to get a refund via PayPal but don't suppose I'll have much luck. Do not fall for the scam that is Fiverr!
I've tried this service two times based on rave seller 5 star reviews. First for $5 mastering gig, then & $5 to submit 1 track to 1000's of radio stations. The master was horrible & I only got 1 response from a radio station. I got a lot better results submitting on my own. It would have been more helpful if they provided proof of submission, but they didn't. Do not believe all the review hype. I'm never using this service again.
Exceptionally awful seller policy. An astonishing amount of inconsiderate buyers who can freely get a refund while the seller gets nothing for their work if a cancellation is requested - ranging from reason as "I placed the order on accident" to crude insults.
One or two cancellations can run your gig analytics down into the ground even if you have 200+ great ratings and the platform doesn't allow you to pay to promote your gig if it's not in the Top 10 in the category which makes zero sense.
Fiverr customer service was terrible to work with, they basically said there's nothing they can do even though I provided enough evidence and proofs of messages sent through their website about the scam. Never pay a seller in advance, fiverr will choose whether or not to refund you, in this case they didn't because it was such an expensive order they pulled up random policies as an excuse not to refund me that much money. I hate to be negative but I would not trust this company with your hard earned money, they won't help you at all.
I've ordered about 8 "gigs"... had some really good work done and have only had one bad gig that totally didn't deliver what they had promised, and I gave them a correspondingly bad review. However, reaching out to Customer Service for a different issue has been a major pain in the@#$. They take a VERY long time to respond and then finally come up with an answer that doesn't even match your question.
Select your service provider carefully. Search with key words that match your project. Be very specific in the order, almost to the point that they might not speak English. Over pay up front, tip and use the best ones again. Out of 28 projects, 2 were losers, but they tried and apologized, and the rest have been either very satisfactory or superlative. If they don't know what I want, that is my fault. Tip: write detailed instructions if possible
Hi - have had several experiences with fiverr that have not gone well. Took my money but never completed the task as per my expectations.
Fiverr needs to hold their vendors accountable or this app company will fail miserably. Love the idea, just need accountability.
I have used fiverr as a buyer. Many great sellers, of course just like anywhere there are a few scammers but do your due diligence and you will save being taken for a ride.
It worked for me. I would have ordered more than 20 gig and bad experience with 2 or 3. No money lost, only cancelled or the seller was removed. Break up your large order in small pieces and pay small amounts to save money getting stuck in fiverr account
Great way to make a quick $5 as long as you have something of value to offer and it's in demand. The worst thing about this site though, is that when you do successfully make a sale, they place your payment on hold for 2 weeks! After that you can then withdraw through paypal, but keep in mind Fiverr does keep $1 so you really only get $4
Fiverr used to be a fun website. But then they're all turned so greedy with money.
They charge 20% off of seller's revenue, which only makes them 4 dollars.
And that's not enough! They charge 5% to buyers for every transactions.
First the seller, now the buyers.
Ridiculous!
Agonizingly frustrating for sellers and low quality services offered to buyers. And all the while Fiverr extracting a usurious 1 dollar from every five. I would suggest buyers spend a few more dollars and minutes of due diligence seeking better options. Sellers, don't be tempted by the "fast" money, learn to promote yourself or risk being held forever captive as a glorified Fiverr slave.
Using Fiverr to develop a website I came across one 'developer' and I use that term loosely, who looked to have all the credentials you would expect. After too-ing and fro-ing we settled on a price of $260 and so he went to work (elsewhere I presume). 2 months passed before I received a very poorly modified $65 template that had broken links and links that took anyone who clicked them back to his servers. I can't leave feedback for the seller as it was too long ago and that works very nicely for him because he doesn't get bad feedback.
My advice - stay well clear of Fiverr.
If you want to waste you time, contact Fiverr Helpless Center and wait forever for automated pre-written answer that do nothing to your issue.
If you want to encounter horrible clients who would harass you for free work or unreasonable work, because they can threaten you with "1 star review" if you don´t deliver or complete their ridiculous "favors", try register with Fiverr.
If you are being a freelancer for fun, this is your place as you will get 1 order in every 5-6 months if you are lucky.
No seller or buyer takes their business to this horrible place because
- Outdated web design. Ugly.
- Impractical gig and pricing plan system.
- Pre-made review. Automated reply from the staff
- Helpless support team.
Good luck
An insulting attempt to drive wages in general (and especially for Professionals) way below the minimum. The basic price of their "gig" is forcibly set to $5 (that's five dollars!), and even with several revisions it is maximized at $25. You are not allowed to set your own prices, except maybe using some cunning ways that may or may not be available later in the setup process.
Wish I had read your reviews first! I paid for an IT service (which ended up costing me about $9, not $5 as expected). Had it for about 2 weeks and then the seller withdrew my access (even though I'd paid for an entire year). His profile has disappeared off the site. I emailed a complaint, and this is the response I got: "Thank you for contacting us. I am sorry for your bad experience. I can say that your seller is being viewed by our Trust and Safety team and because of our policy I am unable to share any more information."
Very helpful indeed. Don't waste your money!
Apparently i infringed on the "third party's terms of service". When i look up these rules they just say "its how it is"... i was banned for no reason.
They're now holding my earnings and theres nothing i can do about it
The crazy hoops you have to jump through just to delete an account says it all. Buyers don't give enough detail on jobs and you get punished for that. You can't turn down jobs that are kinda shady to begin with. The client that I made from my first job has given me tons of work now after we broke out of their interface.
Waste of time and bandwidth.
As per my title I've experienced many dodgy freelancers and found the review system to be dodgy. Both of these have been raised with Fiverr with no outcome. The credit systems for refunds is flawed also.
Waste of time! If you are in the US and need any letter writing, editing, resume writing, etc., MOVE ON! The sellers are either located in a foreign country where their English is a second language e.g. "she did never bothered to ask" or the seller is not skilled and sends the work overseas where you get back an Asian or Indian sounding monstrosity. They refunded my $50 but I had to fight for it.
I have placed an order with them and they disabled my account and withheld my funds for 90 days.
I thought that it might be that i used some phrase or something that's wrong according to the fiverr policy.
Then i placed a second order using another account and again the same thing happened even though i was very careful because of my first bitter experience. I never did anything wrong.
It is the worst experience and i just quit and am thinking now about using other platforms.
Highly recommend not to trust them whenever they want will disable the account.
Highly recommend not to use your worst services.
Overview
Fiverr has a rating of 1.6 stars from 1,132 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fiverr most frequently mention customer service, credit card and low quality. Fiverr ranks 107th among Freelancing sites.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members