Fiverr customer service was terrible to work with, they basically said there's nothing they can do even though I provided enough evidence and proofs of messages sent through their website about the scam. Never pay a seller in advance, fiverr will choose whether or not to refund you, in this case they didn't because it was such an expensive order they pulled up random policies as an excuse not to refund me that much money. I hate to be negative but I would not trust this company with your hard earned money, they won't help you at all.