FiverrReviews 1,140

Where do I start? They doubled their processing fee which is extremely high for the amount per gig. They send out specials and then revoke the credit without telling you why and don't refund it back. Be careful of the email promotions they try to suck your money out and don't live up to their agreement. With the new changes, when you review your orders (I order covers) they put the water mark over it and I can barely see the cover well which is extremely important to my business. Also when you order two gigs I have to close out the gig in order to get my cover which closes the entire order! I paid for two gigs and they close out everything if I agree to download my first order! Terrible! Terrible changes to this site! Beware!

Strongly advise you to stay away from Fiverr it is a complete scam. I ordered a logo design and stationaries for 80$ and 3 days after I received a 3D mockup my order was marked "complete"?! So you have 3 days to reply or they just consider its all good? And this falls under their "constitution" written somewhere in the terms of services that nobody reads nowadays! So after the order is marked complete you can't do anything!
I have received no material I can use and the customer service does not guide or help in anything.
You have no possibilities to talk to the seller.
This is not a legal practice and I recommend you to use another website.

The customer service reps at Fiverr are simply the worst. I am specifically speaking of the women based on the female icons they are allowed to represent themselves with. They rigidly handle matters and us very little common sense if any. You have to explain the simplest of issues to them in many different ways and still they may only realize only a small part of the matter. Resulting in getting absolutely nowhere. I have been a seller on Fiverr for two years and it has not gotten any better. Well it did for a short moment and went backwards.

Furthermore the more Fiverr upgrades their system the worst it is getting. My account is constantly effected by their upgrades resulting in the inability to get my clients their files that have been paid for and if a buyer cancels a sell or the sell is cancelled the buyer is penalized. I was penalized in several ways one specifically not be able to contact inquiries in my inbox because to keep a sell from being cancelled I provided a client with my email and a Dropbox link. None of this was taken into consideration as Fiverr's system was not operating properly. Fiverr never takes responsibility for any of their wrong doing or technical issues and rarely fixes the matter. I do know this is prohibited via their TOS however considering their system was functioning improperly I would have thought they would have taken it under advisement at least. So no matter what losing the sell or saving the sell I am penalized.

Fiverr is a great system for novice and professional sellers alike. You just have to weed out a lot of the matter to get to the professionals. There are many scammers who are buyers and sellers on Fiverr and you constantly have to find ways to protect your own work because Fiverr will not back you as a seller. There are those who come to Fiverr expecting to pay $5 for work that is worth hundreds and Fiverr will not back you as a seller when they buyer gets upset about it. They will tell you that you need to be better at your customer service. Ha! Isnt that ironic.

Many people complain a lot, but I've not had worse than average results the few times I've used services by merchants on Fiverr

I was a member of Fiverr as a seller but had a gig that never sold. Then, I decided to get serious about Fiverr and found a way to start with smaller cheaper gigs and work my way up. I now get $100+ for most of my gigs, I have 121 5* reviews, I'm a 2nd level seller, and I've made almost $7,000 in 11 months. This helps supplement my full-time local business with business that I get from all over the world.

Yes, sometimes customer service isn't exceptional. There's an occasional scammy buyer or some seller throws an offer at me without so much as a "hello" -- but that's the fault of people, not the platform. I don't have a monthly fee to Fiverr, I don't have to pay to pass tests to qualify for gigs, they don't charge me their fee when I land a client on Fiverr. I get great reviews and many repeat customers because I over-deliver.

Update 3/6/17: A few updates, now over $10.5K on Fiverr. 193 reviews. 237 orders. 19 cancellations. Profile: eclectictllc

In reading more reviews and complaints about Fiverr: I won't say Fiverr support are angels, because that's untrue. Make sure you're paying a reasonable amount for what you're going to get, and maybe you'll get higher quality sellers. If you go to Fiverr thinking you can get a whole novel edited for $5 only $4 of which goes to the seller, what do you expect the quality of the work to be? You have a huge pool of talent, and the more talented people are going to demand a better price for their work. You do truly get what you pay for. If you think that Fiverr staff are terribly motivated on behalf of $5 buyers who are out to rip off sellers, you're probably wrong. There are many buyers who are dedicated repeat customers on Fiverr, and do large projects with sellers. I know, because I'm one of them. And I know other people in my local business community who have built up relationships with Fiverr sellers. Find someone, vet them, talk to them, start with a small project and then work up -- both in size of project and fee scale -- to larger projects with your trusted sellers. It's how you create a relationship ANYWHERE in the business world. And Fiverr and Fiverr sellers are businesspeople.

Some of the Fiverr sellers are just scammers, they charge for some work and they don´t deliver, and after 2 or 3 weeks they just cancel with no reason. Customer service just allows you to receive the money and don´t even allow you to put a review on the sellers, they protect the sellers even though many of them are just scammers, they don´t really care about customers, they don´t solve anything for you.

5USD for some work? Forget it, they just want you to get in there, and after you ask them they charge you 5 o 6 times more for the work, o even more, the 5USD is just a way to call your attention.

The site search is not accurate and doesn't capture the tags of all the gigs, and they preach about this proudly proving that they are boosting the sellers who they want (their friends) who mostly don't have high quality products to offer especially in the promotion field. And what's proving clearly this too is that they feature their friends sellers gigs, and giving false unprofessional excuses to the real top sellers just for closing their accounts. Fiverr will fail...

I have been trying to get a personal logo made (I work as an independent contractor, gig to gig, so a website and brand are important) and three times the graphic artist i hooked up with on fiverr have either waited two days (wasting my time) before they refused the design idea, or else totally disregarded my requests! Then Fiverr, instead of just returning the customer's money, adds it to a balance that can obviously only be used on Fiverr... They have no customer service phone number, so i had to send a message and wait. Two hours and forty five minutes later, they had marked my complaint ticket 'resolved' and refunded only a third of my money... So i have gone back to complain again, but the hassle is so ridiculous - I'll never buy anything on Fiverr again, and i hope you don't either.

Hello in this offer I propose you to design for you 3D logo for your business. You can send me your describtion about the desired logo design and your preferences about. All of your requirements will be satisfied and guaranteed on 100%.
What you receive:
- 1000x1000px JPG
- 1000x1000px PNG with transparent background
- Up to 5 modifications
- Delivery within 3 days
- 100% Guaranteed Service
- Money Back
- Special Requirements

What I need:
Your preferences in text file with desired colours and preferred images that be included in logo design if you have any. I can create and include everything that you want so do not hesitate to order this service.

I signed up for a gig to create a responsive website. I paid over $300 dollars and am still not getting anything wanted out of it. It has been 3 months now. If you let the seller mark the order as completed and let 30 days go by you can't get your money back and the seller can basically take as long as they want and ignore all your requests. The seller reviews don't mean anything as if you wait a short period of time once the gig is marked as completed you can not rate the seller. So if you are waiting for modifications you may not be able to review seller after the final project is completed. The sellers know this.

Update: the incomplete site is loaded. Hate it. Waste of money. Not once did Nextair ask me for my opinion. He just complained every time I asked for something.

I have used fiverr before and it was ok but not great. This last time was the worst experience ever. A provider named csssandra promised to deliver a single page website design in 4 days. 3 weeks later after demanding more money it is still not done. They keep arguing over what is done and some places on the page still has latin words on it and says literally "your name here". The customer service is terrible and refuses to refund my money. I started with one person and they were terrible and I got a refund and I was not allowed to get my money back and had to hire someone else that cost more and that is how I ended up in the circumstance I am in right now. Just an absolutely awful experience and I would not recommend them for anything, ever.

I recently wrote a book that needed a cover and someone recommended Fiverr. I was told it was hit and miss, so I tried several designers just to see what they came up with. I figured at five bucks a pop it was worth a shot. They were all pretty terrible. It was worth a try, but I had just about decided to spend more money and use 99 Designs when I got the last cover I had requested. It was perfect and I was elated to save the $299 that 99 Designs would have cost! Then the nightmare began. Because I did love it, I purchased extra services - then the designer went MIA. After two weeks of frustration (during which I missed a deadline), I contacted customer service and at the same time sent the e-cover (which was complete) to a different designer to covert into a full print cover (he did and it was usable). Well, apparently since I purchased extra services from the original designer, my "completed" order (with the ebook) was no longer considered complete and according to customer service, I didn't own rights to the design, but if I hadn't ordered the extra services, I would have! Go figure. So not only was I now out $60 for the extras I purchased from the original designer plus the extra fee I paid the new guy to convert something apparently I don't own, but I was now also out over two weeks of time, energy, frustration and lost the design I wanted. (not to mention another $25 fishing for ideas).

As of this writing I have not received a penny back from Fiverr although they acknowledge the designer did not follow through and I'm supposed to get "something" back at some point. Although their customer service team is responsive their hands are tied. There is absolutely NO protection for their customers, and NO communication of several "glitches" in their system that can negatively impact you. I was not even able to leave a negative review for the designer since you are only able to leave reviews once the order is complete (Wondered where all those five star reviews come from? That is why!)

My advice is that if you are just fishing for ideas and have no timelines or deadlines, for five bucks--go for it. But if you need services for something that actually matters, stay FAR FAR FAR away. Fork up the cash and use a professional service from the beginning, it will actually save you both time and money in the long run.