Some of the Fiverr sellers are just scammers, they charge for some work and they don´t deliver, and after 2 or 3 weeks they just cancel with no reason. Customer service just allows you to receive the money and don´t even allow you to put a review on the sellers, they protect the sellers even though many of them are just scammers, they don´t really care about customers, they don´t solve anything for you.
5USD for some work? Forget it, they just want you to get in there, and after you ask them they charge you 5 o 6 times more for the work, o even more, the 5USD is just a way to call your attention.