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The company has garnered a mixed reputation, with some customers appreciating the affordability and variety of services available, as well as the potential for building long-term relationships with freelancers. However, significant concerns dominate the feedback, particularly regarding delayed payments, unresponsive customer support, and a perceived lack of accountability for both sellers and buyers. Many users express frustration over unresolved disputes and the platform's failure to ensure transparency and quality among its freelancers. This highlights a critical need for improved customer service and stricter oversight to enhance user trust and satisfaction.
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I did want to give u some honest feedback. Did u actually say that u wanted me to refer u to other schools if they wanted a project like this done for them? Are u serious? I were horrible to work with. You have an excuse for everything and I had to tell u all was good just so u would complete the project. U don't do what u say. You are not detailed oriented and I could go on and on. U told me things at the beginning u would do. U complained about your mistakes if u would just check previous texts u can see how incompetent u really are and your follow through sucks. I have a lot of experience in the world and have been relatively successful but as a word of advice and your generation is probably the reason there are many problems with the world I would say get your act together. Take what I have said as constructive criticism and make yourself better. This project was a almost desperate comedy but u had me because I could not talk to u personally and in the real world this hack job of what your doing will not work. Keep saying to yourself how awesome you are and I'm dumb and charge people, continue to over -promise and under deliver, hide behind the curtain so u can't be contacted ( I understand part of it is fivver issue) continue to have poor follow through and continue not to be detailed oriented and mid quote jobs u will do for a price OR u can take what I said and better yourself. This has been one of the worst experiences I have had in my life... and u say. If u know of any other schools that would like your help with this project to seek u out... pathetic. Best
I have been using Fiverr for more than a year, spent thousand of dollars to get services from different sellers. So far, of course I have met a few lame sellers delivering below average quality and still able to argue they did the job. Some I managed to get my refund, some didn't.
Nevertheless, there are plenty of sellers whom I repeatedly purchased service from them and they never fail me. So I'll say it's more satisfaction than disappointment, and I will continue to use it.
It can be a good site for making money or purchasing a service. But the rate at which they disable account without investigation sucks. One minute you are a top seller, the next minute your account is permanently disabled. The cry is both for buyers and sellers, and do not even do conclusive investigations on any issue.
They ought to do better, other freelance websites are becoming more attractive now
I've had an account for a while that has allowed me to make an extra income as a seller. Unfortunately, I ran into a scammer buyer. After providing agreed upon service, of which they highly approved, I was shocked months later when I received a notice that a refund was to me given for the jobs following a cancellation of the order. Turns out this very common and the seller ends up losing. So I followed up with their customer support. BIG MISTAKE! This people are not only unhelpful, not interested in your problem, but also have a hint of malice in them. Should you send a query and follow up on it, they'll take action - just not the one you expect. They'll find any excuse to find you in violation of their precious "ToS" and close down your account. Yet they had no problem with your services earlier. Awesome! Just like magic. Should you find any review complementing their CS please ignore it. It has been probably written by one of their clearly incompetent CS members. All they ever send are pre-written messages that are general and not specific. Should you push with an issue you run the risk of being shut out of fiverr. For those still on the platform, should you ever run into a problem, find an alternate way of addressing it. Else you'll have your hard earned cash locked with your account - very unfortunate. Sellers receive no protection on the platform. You are supposed to tolerate abusive clients, take orders that no longer interest you among a host of other annoying buyer habits that CS should help you solve.
Secondly, they take a huge chunk of you earnings. 20% of each coin made belongs to the platform. This is abit too much. Buyers too complain when you charge highly to compensate for the fees amount as they too pay high fees as the amount increases.
Don't put all your eggs in one basket on this one.
I spent the money and was guaranteed a product in 24 hours. 4 days later, NOTHING! I was able to get the order canceled after Another 24 hours and 5 days later STILL can't get anyone to help me get a refund. Their link doesn't work and there's no phone number to speak to a human being. Terrible experience! I wish I could give ZERO stars!
I have worked with Fiverr for over four years. I rejected several questionable customers, and for doing so, I was demoted,' although I had a 5-Star ranking. Because I complained, they removed my gig, with no credible explanation. These people are a bunch of scammers.
They suspend your account at the drop of a hat and rarely if EVER
Explain to you why. It just stops working. I have spent my own money on
Services from Sellers and my account was suspended, I never got a credit
Or a refund and I never got a response to my support ticket as to why
It was suspended. Fiverr does not care about buyers, they only care
About their sellers selling any piece of junk they want. Beware!
Garbage company doesn't care about users and it doesn't care about it's freelance sellers on the site. Banning users and not issuing an actual refund but credit to their site as if I'd ever plan on using it again.
I've been a seller on Fiverr since 2011, Level 2 almost from the very beginning. Fiverr new metric system does nothing to support its sellers. We are now penalized for not responding to messages that Fiverr has deemed as spam. We are now penalized for cancelled orders even though the buyers don't provide the information to complete orders. We are now stripped of our Level after years of working to achieve it but brand new sellers can come in, make one sale, and become a Level 2. It's absurd how far Fiverr has gone downhill. Support is lacking and you may work hard but they don't care.
Fiverr seems to be only interested in getting money from buyers and sellers.
As a buyer, I contacted a seller to design a logo for my startup. The seller didn't even understand my requirements and come up with another concept entirely which I complained about to, he changed it, but insisted I completed the order before sending me the source file, which was not the agreement. I feel cheated and manipulated, but anyway I had to comply, due fiverr CS nonchalant attitude ( in the past, when I contact them, they will just reply with a premade sentence, without analyzing and investigating your complaints).
Sellers, can cancel works done for him, no question asked, without even complaining to me, Fiverr just cancels it without contacting me. As a digital marketer, some variables are relative to this success of any marketing campaign, from budget to time to begin to see results, some buyers are short-sighted and want instant results which attimes doesn't work that way.
And then again, Fiverr ever-changing policies, sellers are just being treated on the platform, like a slave. Today, 12/09/18, they roll out a policy just to favor sellers a little bit, shame on them, after a long time of torture by fiverr on sellers.
I have been a long-time user of Fiverr and I have found among their providers some excellent resources. However, they have recently gone on a greed trip and are no longer worth it. Here is a real-life example of a $10 gig that I recently purchased. On that $10 gig, they added a $2 service fee, which is already a 20% markup. Since the provider had done a good job, I wanted to give her a couple dollars as a tip. Fiverr imposed a minimum tip of $5, which on a $10 gig is a 50% tip! On top of this, they applied another $2 service fee just for processing the tip! In the end, a $10 gig ended up costing me $19, just because I wanted to treat the provider with some respect.
A lot of sellers on Fiverr are selling stolen copyrighted materials like videos, logos, etc.
Fiverr knows that very well and they are partners with those thieves. If you open a ticket, they will ignore it and close it. They simply don't care. They care only how to collect money in any way. No ethics or morals. Fiverr are a bunch of thieves and most of their sellers.
The terms and conditions you are following is not up to the mark. I did not violate the term and conditions. Buyer did not read my gig description that s not my fault. But fiverr supported him. And 2nd buyer did not come for 15 days online or did response to me, again that was not my mistake, I was asking him question regarding gig but he did not reply. Then with the help of fiverr support again they blamed on me.
Fiverr do not see that whos fault is that. They are just following their worst terms and conditions. I also worked as buyer and spend thousands of dollar and as a seller I had great rating and reviews. But they do not value anything.
I had over 800 gigs purchased I had a designer that would work above and beyond what I would ever expect wonderful human. I'm an event planner we have constantly events and invitations and things that need to be done one day I gave him 12 jobs at once BOOM he completed them QUICK! I ended the Giggs the designer sent me the work I sent a review we thought everything was okay. A few days later I get an email from customer service stating that they're going to close my account and his to. WHAT! Not only that they closed my account but they snatched all the money I paid the designer away from him and kept it now that's shady! When I inbox them and ask them what the problem was they refuse to answer so I responded back again with the stronger message then they blocked me REALLY. Their customer service sucks WHEN you question them they will block you. The part that sucks even more I spent two years Gathering all of the people I was working with when they deleted my account I had no access to all the work I had already paid for I had no access to my vendors that I was working with if you do choose to work with these people make sure you keep your contacts because when they delete you lose all your information. What they do to these Freelancers is completely They are scamming their own employees. HORRIBLE CUSTOMER SERVICE.
This site is a sham. They don't care. My designer barely understood english and the process was horrible. She accepted no responsibility and could not do the job. After two weeks, I finally gave up and hired a designer in the USA. I paid in advance, only received about a third of the work that I paid for, and Fiverr would not do a blasted thing about it. They don't care. They just want to shut you up. I only lost $110, but far worse was seeing a company turn a blind eye to doing the right thing. They could have, but they chose not to. Stay away from these theives.
So we are a class undergoing training for a Virtual Assistance course. We're required to sign up and set up an account at Fiverr. We all made an account that day. The next day we had our accounts disabled. Ok, fine... I email their customer care to explain the situation. I figured they might have suspected us for bots. I explained, provided proof, provided links to government-sponsored programs, and provided pictures of our school, students and trainers. They didn't explain which specifically of the ToS we violated, they didn't suggest ways to help us, and they didn't offer to help us. Instead, they were in a hurry to terminate communication without further input in their end.
First and last time I ever use this %^$ service. I had a horrible experience. I had a seller make a mistake on a amended order and I was charged twice. No biggie right. The seller cancelled the order and case close right. Wrong! To withdraw the money, Fiverr put me through hoops after hoops. The platform itself isn't user friendly and buggy. A real pain in the #$%^ experience.
I tried it because it was cheaper and got ripped off. Contacted customer support but of course they don't take our side because they get a percentage of every sale. Please don't get ripped off.
So many girls hidden behind the modeling gigs doing like online prostitutes and Fiverr ignores it. Disgusting and cheep.
I have spent much time at this portal but a very little response than my expectation. They really need to improve if they want people to work through them.
Answer: I used Fiverr for my company logo. The guy lives in Vietnam and speak minimal English. I paid for an upgraded package with an unlimited amount of revisions, 3 original logos, stationary and Facebook as well as Twitter page covers. What does unlimited mean if a revision takes 24 hours and each revision is correcting spelling mistakes or telling him you don't want a green dog in your logo, I want a natural looking dog. His response is "you choose font and gives you a pale old lady stockings colour dog" instead of a white Dalmatian with black dots or a brown German Shepard. In the end I used an online translator to translate my requests from English to Vietnamese. He told me to sketch something and he'd make something. If I could sketch something then I would do my own logo. The one logo that I liked was the one I gave him all my ideas for. All he did was put it together in the right format. I was so frustrated with his other two attempts that I said ok give me the first logo with stationary and everything I've paid for. I got the most basic design, no stationary or headers. Did I go through customer service? OF COURSE! Throughout this whole ordeal. I described every little detail. Each time a different person would reply and say "I can understand your frustration and I will contact him". Only to have him return with the same dog in orange or turquoise and every time customer service would spit out the same line "I can understand your frustration and I will contact him. We see he is responding to you within 24 hours so for us that means you are trying to work things out. I want my money back! Sorry we can't give you your money back. The seller has received his money and its up to him to give you any money back if he so chooses. It was a dreadful experience. I ended up using an online logo maker and I loved it. PLUS it actually cost less. I'm now doing my own website. If you have the patience then try to do it yourself. Do NOT skimp on your website. The way the world is run today you want your website and all social media presence to correctly reflect your quality. If at the end I'm not happy with my website I will go to a professional and pay what it costs. Hope this helped and good luck
Answer: I know I have to wade through a lot of questionable sellers to get a good one. Happy hunting. There are good ones out there though.
Answer: All I can say id Fiverr is the BIGGEST SCAM going. Had to dispute the charges through my bank to get the money back
Answer: Stay far away from fiverr. I paid a guy to do some work and proved with third party techniques they used bots for fake views to my site. Yet this guy had many many great reviews. You cannot trust this site whatsoever. Stick with paypal as you most likely will get nowhere with fiverr.
Answer: If you want a site designed to steal credit card data from hard-working, civilized people, please use Fiverr. It is designed for one thing: to take your credit card data and leave you to deal with a mess. More details, reply or search for my previous posts.
Answer: I can only imagine you got swindled and feel bad about the fact you trusted someone. Don't feel bad, you did nothing wrong. There are sites who take the time to vet their sellers and then there are sites like Fiverr who let's anyone to join with zero check on their credentials. The entry into selling on Fiverr is so easy that it borders on ridiculousness. Anyone can lie about their location, experience, education, and just about any credentials. Some of them are really clever and mask their fake profile pictures and gig descriptions really well. Fiverr is so secretive about their vetting process, which I seriously doubt there is anything in writing, that you can't trust it. The seller's level is a joke - I've gotten cheated by ones with thousands of reviews. How they received literally a thousand or more review is mind boggling. Go back and check again, you'll notice like 99.9% of the million or so sellers all have 5 star reviews. All legitimate businesses have a combination of good and bad reviews, most average around 3/5 or if they are a really great business 4/5 but for a large company with like a million or so freelancers with zero credentials having 5/5 pretty much tells you there is something wrong. Like I said, you did nothing wrong. I hope you didn't lose too much money. Their philosophy is "We don't care how crappy the delivery was as long as the seller delivered you don't get your money back."
Answer: The answer is plain simple NO! You will get your followers, yes! But they are all bots, so you will lose 90% of the followers the same week, might as well throw this 5 bucks in the air.
Answer: There is very little in the world that is unique. You have to trust or spend a lot more $$$ or do it yourself
Answer: I would suggest having nothing whatsoever to do with Fiverr. When things go wrong - and that happens a LOT - there is no customer support line to call. They make it very difficult (in my own case, impossible) to resolve any problems. Read the evaluation reviews- they are extremely negative. My advice: find another site on which to offer your services. DG
Answer: I've had 28 orders and all but two were very satisfactory. Most were PDFform building or business card templates, but I had s few design logos for me then used the one I liked. Buyers: it's cheap. Remember that. When the service is good I tip generously then use the same person. I get great service, often in one day. When I order, I add express service and have yet to be disappointed. It's a business model without customer service. Face it. If you want customer service, go to Nordstroms or Nieman Marcus. Do a better job selecting your service provider; be clear in the order, and overpay.
Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.