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FiverrReviews 1,136

1.5

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Fiverr Reviews Summary

The company has garnered a mixed reputation, with some customers appreciating the affordability and variety of services available, as well as the potential for building long-term relationships with freelancers. However, significant concerns dominate the feedback, particularly regarding delayed payments, unresponsive customer support, and a perceived lack of accountability for both sellers and buyers. Many users express frustration over unresolved disputes and the platform's failure to ensure transparency and quality among its freelancers. This highlights a critical need for improved customer service and stricter oversight to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
281
value
270
shipping
177
returns
207
quality
256
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Illinois
1 review
3 helpful votes
Follow Chris c.
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I did want to give u some honest feedback. Did u actually say that u wanted me to refer u to other schools if they wanted a project like this done for them? Are u serious? I were horrible to work with. You have an excuse for everything and I had to tell u all was good just so u would complete the project. U don't do what u say. You are not detailed oriented and I could go on and on. U told me things at the beginning u would do. U complained about your mistakes if u would just check previous texts u can see how incompetent u really are and your follow through sucks. I have a lot of experience in the world and have been relatively successful but as a word of advice and your generation is probably the reason there are many problems with the world I would say get your act together. Take what I have said as constructive criticism and make yourself better. This project was a almost desperate comedy but u had me because I could not talk to u personally and in the real world this hack job of what your doing will not work. Keep saying to yourself how awesome you are and I'm dumb and charge people, continue to over -promise and under deliver, hide behind the curtain so u can't be contacted ( I understand part of it is fivver issue) continue to have poor follow through and continue not to be detailed oriented and mid quote jobs u will do for a price OR u can take what I said and better yourself. This has been one of the worst experiences I have had in my life... and u say. If u know of any other schools that would like your help with this project to seek u out... pathetic. Best

Date of experience: February 26, 2019
Malaysia
2 reviews
9 helpful votes
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Overall satisfied buyer
February 21, 2019

I have been using Fiverr for more than a year, spent thousand of dollars to get services from different sellers. So far, of course I have met a few lame sellers delivering below average quality and still able to argue they did the job. Some I managed to get my refund, some didn't.

Nevertheless, there are plenty of sellers whom I repeatedly purchased service from them and they never fail me. So I'll say it's more satisfaction than disappointment, and I will continue to use it.

Date of experience: February 20, 2019
Kenya
5 reviews
13 helpful votes
Follow Derrick J.
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It can be a good site for making money or purchasing a service. But the rate at which they disable account without investigation sucks. One minute you are a top seller, the next minute your account is permanently disabled. The cry is both for buyers and sellers, and do not even do conclusive investigations on any issue.
They ought to do better, other freelance websites are becoming more attractive now

Date of experience: December 31, 2018
Kenya
2 reviews
8 helpful votes
Follow Find I.
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I've had an account for a while that has allowed me to make an extra income as a seller. Unfortunately, I ran into a scammer buyer. After providing agreed upon service, of which they highly approved, I was shocked months later when I received a notice that a refund was to me given for the jobs following a cancellation of the order. Turns out this very common and the seller ends up losing. So I followed up with their customer support. BIG MISTAKE! This people are not only unhelpful, not interested in your problem, but also have a hint of malice in them. Should you send a query and follow up on it, they'll take action - just not the one you expect. They'll find any excuse to find you in violation of their precious "ToS" and close down your account. Yet they had no problem with your services earlier. Awesome! Just like magic. Should you find any review complementing their CS please ignore it. It has been probably written by one of their clearly incompetent CS members. All they ever send are pre-written messages that are general and not specific. Should you push with an issue you run the risk of being shut out of fiverr. For those still on the platform, should you ever run into a problem, find an alternate way of addressing it. Else you'll have your hard earned cash locked with your account - very unfortunate. Sellers receive no protection on the platform. You are supposed to tolerate abusive clients, take orders that no longer interest you among a host of other annoying buyer habits that CS should help you solve.
Secondly, they take a huge chunk of you earnings. 20% of each coin made belongs to the platform. This is abit too much. Buyers too complain when you charge highly to compensate for the fees amount as they too pay high fees as the amount increases.
Don't put all your eggs in one basket on this one.

Date of experience: December 24, 2018
Germany
1 review
3 helpful votes
Follow Laryssa H.
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I spent the money and was guaranteed a product in 24 hours. 4 days later, NOTHING! I was able to get the order canceled after Another 24 hours and 5 days later STILL can't get anyone to help me get a refund. Their link doesn't work and there's no phone number to speak to a human being. Terrible experience! I wish I could give ZERO stars!

Date of experience: December 21, 2018
Pennsylvania
1 review
1 helpful vote
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A detestable company!
November 13, 2018

I have worked with Fiverr for over four years. I rejected several questionable customers, and for doing so, I was demoted,' although I had a 5-Star ranking. Because I complained, they removed my gig, with no credible explanation. These people are a bunch of scammers.

Date of experience: November 13, 2018
Norway
4 reviews
10 helpful votes
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They suspend your account at the drop of a hat and rarely if EVER
Explain to you why. It just stops working. I have spent my own money on
Services from Sellers and my account was suspended, I never got a credit
Or a refund and I never got a response to my support ticket as to why
It was suspended. Fiverr does not care about buyers, they only care
About their sellers selling any piece of junk they want. Beware!

Date of experience: November 9, 2018
Nevada
1 review
2 helpful votes
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Terrible site
November 8, 2018

Garbage company doesn't care about users and it doesn't care about it's freelance sellers on the site. Banning users and not issuing an actual refund but credit to their site as if I'd ever plan on using it again.

Date of experience: November 8, 2018
Texas
1 review
11 helpful votes
Follow Sydney J.
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I've been a seller on Fiverr since 2011, Level 2 almost from the very beginning. Fiverr new metric system does nothing to support its sellers. We are now penalized for not responding to messages that Fiverr has deemed as spam. We are now penalized for cancelled orders even though the buyers don't provide the information to complete orders. We are now stripped of our Level after years of working to achieve it but brand new sellers can come in, make one sale, and become a Level 2. It's absurd how far Fiverr has gone downhill. Support is lacking and you may work hard but they don't care.

Date of experience: September 17, 2018
Nigeria
1 review
4 helpful votes
Follow Oke K.
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Fiverr seems to be only interested in getting money from buyers and sellers.

As a buyer, I contacted a seller to design a logo for my startup. The seller didn't even understand my requirements and come up with another concept entirely which I complained about to, he changed it, but insisted I completed the order before sending me the source file, which was not the agreement. I feel cheated and manipulated, but anyway I had to comply, due fiverr CS nonchalant attitude ( in the past, when I contact them, they will just reply with a premade sentence, without analyzing and investigating your complaints).

Sellers, can cancel works done for him, no question asked, without even complaining to me, Fiverr just cancels it without contacting me. As a digital marketer, some variables are relative to this success of any marketing campaign, from budget to time to begin to see results, some buyers are short-sighted and want instant results which attimes doesn't work that way.

And then again, Fiverr ever-changing policies, sellers are just being treated on the platform, like a slave. Today, 12/09/18, they roll out a policy just to favor sellers a little bit, shame on them, after a long time of torture by fiverr on sellers.

Date of experience: September 13, 2018
North Carolina
5 reviews
39 helpful votes
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Greedy company
September 13, 2018

I have been a long-time user of Fiverr and I have found among their providers some excellent resources. However, they have recently gone on a greed trip and are no longer worth it. Here is a real-life example of a $10 gig that I recently purchased. On that $10 gig, they added a $2 service fee, which is already a 20% markup. Since the provider had done a good job, I wanted to give her a couple dollars as a tip. Fiverr imposed a minimum tip of $5, which on a $10 gig is a 50% tip! On top of this, they applied another $2 service fee just for processing the tip! In the end, a $10 gig ended up costing me $19, just because I wanted to treat the provider with some respect.

Date of experience: September 13, 2018
Canada
2 reviews
12 helpful votes
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Copyright violations
September 8, 2018

A lot of sellers on Fiverr are selling stolen copyrighted materials like videos, logos, etc.
Fiverr knows that very well and they are partners with those thieves. If you open a ticket, they will ignore it and close it. They simply don't care. They care only how to collect money in any way. No ethics or morals. Fiverr are a bunch of thieves and most of their sellers.

Date of experience: September 8, 2018
India
1 review
5 helpful votes
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They deserve ZERO Rating
September 6, 2018

The terms and conditions you are following is not up to the mark. I did not violate the term and conditions. Buyer did not read my gig description that s not my fault. But fiverr supported him. And 2nd buyer did not come for 15 days online or did response to me, again that was not my mistake, I was asking him question regarding gig but he did not reply. Then with the help of fiverr support again they blamed on me.

Fiverr do not see that whos fault is that. They are just following their worst terms and conditions. I also worked as buyer and spend thousands of dollar and as a seller I had great rating and reviews. But they do not value anything.

Date of experience: September 6, 2018
California
1 review
17 helpful votes
Follow Billie H.
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I had over 800 gigs purchased I had a designer that would work above and beyond what I would ever expect wonderful human. I'm an event planner we have constantly events and invitations and things that need to be done one day I gave him 12 jobs at once BOOM he completed them QUICK! I ended the Giggs the designer sent me the work I sent a review we thought everything was okay. A few days later I get an email from customer service stating that they're going to close my account and his to. WHAT! Not only that they closed my account but they snatched all the money I paid the designer away from him and kept it now that's shady! When I inbox them and ask them what the problem was they refuse to answer so I responded back again with the stronger message then they blocked me REALLY. Their customer service sucks WHEN you question them they will block you. The part that sucks even more I spent two years Gathering all of the people I was working with when they deleted my account I had no access to all the work I had already paid for I had no access to my vendors that I was working with if you do choose to work with these people make sure you keep your contacts because when they delete you lose all your information. What they do to these Freelancers is completely They are scamming their own employees. HORRIBLE CUSTOMER SERVICE.

Date of experience: August 30, 2018
Tennessee
2 reviews
4 helpful votes
Follow Steven M.
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This site is a sham. They don't care. My designer barely understood english and the process was horrible. She accepted no responsibility and could not do the job. After two weeks, I finally gave up and hired a designer in the USA. I paid in advance, only received about a third of the work that I paid for, and Fiverr would not do a blasted thing about it. They don't care. They just want to shut you up. I only lost $110, but far worse was seeing a company turn a blind eye to doing the right thing. They could have, but they chose not to. Stay away from these theives.

Date of experience: August 28, 2018
Philippines
1 review
7 helpful votes
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So we are a class undergoing training for a Virtual Assistance course. We're required to sign up and set up an account at Fiverr. We all made an account that day. The next day we had our accounts disabled. Ok, fine... I email their customer care to explain the situation. I figured they might have suspected us for bots. I explained, provided proof, provided links to government-sponsored programs, and provided pictures of our school, students and trainers. They didn't explain which specifically of the ToS we violated, they didn't suggest ways to help us, and they didn't offer to help us. Instead, they were in a hurry to terminate communication without further input in their end.

Date of experience: August 24, 2018
Florida
1 review
5 helpful votes
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First and last time I ever use this %^&#$ service. I had a horrible experience. I had a seller make a mistake on a amended order and I was charged twice. No biggie right. The seller cancelled the order and case close right. Wrong! To withdraw the money, Fiverr put me through hoops after hoops. The platform itself isn't user friendly and buggy. A real pain in the #$%^ experience.

Date of experience: August 23, 2018
California
1 review
3 helpful votes
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I tried it
August 22, 2018

I tried it because it was cheaper and got ripped off. Contacted customer support but of course they don't take our side because they get a percentage of every sale. Please don't get ripped off.

Date of experience: August 22, 2018
Serbia
1 review
3 helpful votes
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Legal prostitution
August 17, 2018

So many girls hidden behind the modeling gigs doing like online prostitutes and Fiverr ignores it. Disgusting and cheep.

Date of experience: August 17, 2018
GB
2 reviews
12 helpful votes
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I have spent much time at this portal but a very little response than my expectation. They really need to improve if they want people to work through them.

Date of experience: August 9, 2018

From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.


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