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Fitment Industries Reviews Summary
Fitment Industries demonstrates a mixed reputation among customers, with notable strengths in product selection and knowledgeable staff who provide valuable guidance on fitment and tire choices. Positive interactions highlight the helpfulness and professionalism of certain team members, fostering customer loyalty. However, significant concerns arise regarding service delays, order fulfillment issues, and inadequate responses to complaints, particularly around defective products and returns. Many customers express frustration with slow shipping and poor quality control, suggesting a need for improved operational efficiency and customer support. Overall, while the company has potential, it must address these critical weaknesses to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Breezy shipping, wheels all good, everything I ordered came in perfectly!
Thanks for the feedback, Jaime!
Looks really good, awesome design and fits great! If only it wasn't summer I'd wear it everyday
Thanks for the feedback, Christian!
Shipping and delivery was much quicker than expected! Wheels were delivered with no issues and packaged safely. Look awesome on vehicle. Can't recommend enough!
We're happy to hear that, Katherine! Thanks for the support!
My order was put together and shipped quickly maybe to quickly I wanted to change tire size and they told me my order was already put together and the lug nuts that they suggested that I wanted didn't even fit my lug holes when I tried to put them on had to ship them back and they did ship me some that fit quickly but they were not as good looking as the first ones but I'm ridin now so it's all good
Rodney - we're sorry for any confusion or issue on wanting to switch your tire sizing, as well as the lug related issue you dealt with. If we can help any further on those issues, please reach out to our customer service team and we'll help how we can! Thanks.
Super fast shipping! Product in pristine condition. I plan on buying for for Fitment Industry!
Thanks for the feedback, Garrett!
I love the Anovia wheels, they arrived very quickly. The only issue I had was the lug nuts, the website did not list the ones I ordered as out of stock for months. After two weeks, I contacted customer support and the representative notified me it was out of stock until December. They helped me choose a set that was in stock, and they refunded me the difference in cost. I will be ordering my future wheels, tires, and suspension from them in the future!
We're happy to hear that, Sandra! Thanks for the feedback!
They came in great condition I payed good money! Arrived fast and packaged well. Runs better than stock. Love these!
Thanks for the feedback, Tyra!
PTires I ordered arrived on-time and in perfect condition. They have a new customer as long as they remain open.
Thanks for the feedback, Edward!
My wheels are gorgeous, and they were exactly what I was looking for!
We're happy to hear that, Robby! Thanks for the feedback!
Thanks for the feedback, Wong!
For the second time, I've received what I wanted when I wanted it.
What else could I ask for?
Thanks for the feedback, Ian!
A+ 10/10 the wheels were delivered as described I did however need to use a 5mm spacer but other then that everything was perfect. I am very happy.
Thanks for the feedback, Kenneth!
I love the ease of ordering, and how fast I got my order. Will definitely do business with Fitment Industries again!
We're happy to hear that, Albert! Thanks for the support!
Customer service excellent, shipped fast and constant communication all through the process. Thank you!
Thanks for the feedback, Rob!
All around experience was nice. Service top notch, and inclusivity to the process was pretty cool to be apart of.
Reason for 4 star is I wanna see more selection of offsets per wheel.
I bought the enkei Pf01 in a +42
I would have gotten the 35 if I knew it was avaliable, outside of the "this fits your car" selector. But all well.
Thanks for the feedback, Robert!
For my first time buying wheels and tires, using the gallery made figuring out what wheels fit and what they look like very simple and easy. My wheels were mounted, balanced, and packaged very well before they were delivered to me several days earlier than what I expected. I would absolutely buy from FI again and would recommend them to anyone else wanting to buy wheels and tires. I'd give 6 stars if it was an option.
We're happy to hear that, Kyle! Thanks for the feedback!
I haven't actually received all of my tires yet but I know they're going to look amazing once on!
Thanks for the support, Ashleigh! We appreciate it!
Yes I received the tire package in time. I also filed a return for it and it was picked up on June 27,2022. I'm waiting for my refund.
Thanks for the feedback, Juanjose!
From the business
Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the feedback, Jacob!