FishpondReviews 27

I ordered Edens Garden Essential Oil Basic Care Set (10 x 10ml) but the wrong product arrived. Edens Garden Essential Oil Cleaning Set (6 x 10ml) was sent instead. I wrote into the customer service a week ago with 2 emails but for a return and refund but there was ZERO response from the customer care service department. To make matters worse, there is no number to contact them at.

Sending the wrong product shows so much unprofessionalism and lack of customer response makes Fishpond a very BAD online shopping website as after sales experience is very important. If I had bought from Amazon, none of this would have happened. Now not only am I unable to enjoy the essential oils as it was not what I ordered, I am not intending to purchase more until I get this issue resolved. I was shortchanged of $20 and they are ignoring the matter! And I understand there is a return and refund policy for items returned 30 days that will be entitled to the refund so they better respond soon as it has been more than the mentioned turnaround time of 30 hours!

If the customer service team does not respond to my email soon, I will be lodging a COMPLAINT very soon.

WARNING: Do not purchase from Fishpond as it has the most terrible customer service ever.

I ordered 6 dinner plates, 6 side plates, 4 bowls and 4 mugs out of a dinnerware range advertised on fishpond.com.au only to return from holiday to a number of emails from them explaining that a number of my ordered items were unavailable and that a refund had been issued. I was advised to check back in the future for availability of my refunded items only to find that they had been re-advertised at a higher price. I re-ordered the refunded items and a week later checked to see if my order had been dispatched, which it hadn't. I then searched for the items again, to see them advertised at a lesser price again (after paying an additional $8 per item than the current price). I was advised that if I were to cancel the order that had not yet been packed or shipped, that I would incur a 17% re-stocking fee! This seems unethical and borderline criminal. I am so annoyed, not only will I ever purchase from fishpond.com.au again, I will be telling anyone I come in to contact with about this appalling experience. As an online homewares trader myself, I could never imagine doing this to my customers and if I did, I wouldn't expect to be in business for long!
I have spent the last 4 days trying to correspond and negotiate with fishpond.com.au's "customer service team" and all I am doing is running around in circles and being given a standard template response - so impersonal and ineffective - but I guess this is their ploy to have you just give up! Well I have news fishpond, I won't give up! I have been requesting contact from a Manager which has gone blatantly ignored. Save yourself the headache and avoid buying fro this company at all costs!

I had one order with this company. I sent a birthday present to my grandchild. It never arrived although my payment went through without a hitch.

They said that they would send a second order of same order. The arrival date was after my grandchild and family had moved. So I cancelled the second order.
We went to post office to inquire about postal shipment details. Fishpond could not provide these, and as such the arrival post office could not trace the where abouts of the original shipment.

Their website originates from USA, although I thought it was an Australian company.
I still have not got a refund of amount paid!. I have made inquiries with my bank.