Skippy D.

I ordered Edens Garden Essential Oil Basic Care Set (10 x 10ml) but the wrong product arrived. Edens Garden Essential Oil Cleaning Set (6 x 10ml) was sent instead. I wrote into the customer service a week ago with 2 emails but for a return and refund but there was ZERO response from the customer care service department. To make matters worse, there is no number to contact them at.

Sending the wrong product shows so much unprofessionalism and lack of customer response makes Fishpond a very BAD online shopping website as after sales experience is very important. If I had bought from Amazon, none of this would have happened. Now not only am I unable to enjoy the essential oils as it was not what I ordered, I am not intending to purchase more until I get this issue resolved. I was shortchanged of $20 and they are ignoring the matter! And I understand there is a return and refund policy for items returned 30 days that will be entitled to the refund so they better respond soon as it has been more than the mentioned turnaround time of 30 hours!

If the customer service team does not respond to my email soon, I will be lodging a COMPLAINT very soon.

WARNING: Do not purchase from Fishpond as it has the most terrible customer service ever.