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Claim Your BusinessFirstrade has a rating of 1.17 stars from 3 reviews, indicating that most customers are generally dissatisfied with their purchases. Firstrade ranks 82nd among Stock Trading sites.
Firstrade offered free trades at a time when other brokers were charging about $5 per trade. Back then I would put up with long phone wait times to get free trades. But now every broker offers free trades, and Firstrade's service has gone down, not up. Twice today I waited on the phone for over 30 minutes, only to have the system hang up on me. Not good when you have a problem that needs a human solution.
They haven't responded to my emails despite my persistent attempts. It's been around two months. Please contact the FBI or reclaimexpert._. Net just like i did if you think you may have been a victim of cybercrime so they can investigate. Despite getting so many five-star reviews, it is really weird. They should mark this company as potentially fake.
PERSON WHO ANSWERED PHONE BARELY UNDERSTOOD OR SPOKE ENGLISH! WAS ON HOLD OVER 30 MINUTES WAITING FOR A LIVE REP! THEY TAKE FOREVER TO RESPOND TO EMAIL OR IN APP MESSAGES! I REQUESTED MY ACCOUNT CLOSED OVER 2 WEEKS AGO AND THEY STILL HAVEN'T CLOSED IT! YOU'VE BEEN WARNED!
Tip for consumers:
SCAM!!! STAY AWAY!!!
Firstrade offered free trades at a time when other brokers were charging about $5 per trade. Back then I would put up with long phone wait times to get free trades. But now every broker offers free trades, and Firstrade's service has gone down, not up. Twice today I waited on the phone for over 30 minutes, only to have the system hang up on me. Not good when you have a problem that needs a human solution.
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