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First Class Watches Reviews Summary
First Class Watches has established a strong reputation for exceptional product quality and reliable customer service, with many customers praising the craftsmanship and design of their watches. The company is commended for prompt dispatch and efficient handling of orders, often exceeding delivery expectations. While most feedback is overwhelmingly positive, some concerns include occasional issues with delivery charges and stock availability. Overall, the sentiment reflects high customer satisfaction, with many expressing a willingness to recommend the company and return for future purchases, indicating a solid commitment to customer care and product excellence.
This summary is generated by AI, based on text from customer reviews
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I receive the faulty watch, I send it back for refund money, and they change the battery and send it back.
They say the item is scratch and in a worn condition a refund is not possible!
Realy?
If the item has a scratch this you send to me used watch!
Easy to deal with and I even got a discount on the already excellent price.
I love the price match feature, saved me a lot of money. Also the fact that they offer to take out links for you, saves me a lot of time and effort of going to get it done at a watch specialist. Meant that I could wear my watch straight away, love that.
The watch itself is a beautiful and classic timepiece, I won't be taking mine off for a long time. Will definitely be shopping with First Class Watches again!
The watch was delivered quickly and my husband loves it thank you.
I ordered a Barbour watch for my sister's birthday. It arrived when it should, was well packaged and was exactly as per the description on the website. It was also substantially cheaper than in other websites I had reviewed, so overall I was very satisfied.
The product is perfect! The service is perfect! Had no problems and they're very eager to help!
Brilliant customer service would use this company again thank you
First class experience, I was amazed at the level of service.
Ordered my watch on the 29th pm arrived 30th pm as they said it would, was able to track my order as well.
I purchased from First Class as a sizing service was offered, I could have got the same watch for price offered by First Class from Rotary direct. The watch is exactly what I wanted but too big even though I provided my wrist measurement. Disappointed that I will now have to pay to get it sized properly.
Excellent service. Was charged delivery cost when listed as free delivery, but before I could contact them to query I received e-mail advising me that they had made a mistake and delivery charge removed. Watch came in Seiko box with guarantee so appears to be genuine. Very pleased with watch and service, prompt delivery with text updates. Would use again.
Product as described, arrived next working day, well packaged.
Would happily use again.
Item was well packaged and at a price that I couldn't find anywhere else. I've been wearing the watch every day since it arrived and have no hesitation in recommending the site.
Excellent purchase, bought as a 21st birthday gift. As described & competitively priced with friendly staff & prompt delivery. " I'll be back".
Very prompt arrival of the watch ordered as a Christmas present. Good communication from first class watches would use again.
From the business
Find a perfect watch at the UK's best watch retailer. Why not make us an offer? Brand authorised retailer and Google Certified Shop with free UK delivery.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members