First Class Tvs Reviews Summary
First Class Tvs has a rating of 3.8 stars from 1,736 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with First Class Tvs most frequently mention customer service and good deal. First Class Tvs ranks 2nd among TVs sites.
Awesome pricing great customer service,going to order same tv again for Christmas.
I would have liked the better model or a lower price, but mostly I was satisfied with this purchase. Also, I would have preferred white glove delivery. It was difficult to get this TV out of the box and set up by myself.
The first TV I got was defective. I was told I could not return it because I didn't keep the original box. I bought a new TV and used that box to return the defective TV. Took several phone calls, long wait times and weeks to get a credit.
The ordering was easy but I was not aware of the need for shipping insurance until it was about to be shipped, which surprised me as it wasn't entirely clear when I first ordered the TV.
First class TVs offers exceptional products at great prices. And speaking with the customer service/sales team is ideal as it can be. I was upsold after the purchase of my tv to the warranty and white glove service. Everything was great until the shipping service with AM Trucking. As long as you do business with them it's hard to recommend your business. They treat your customers so poorly it's not worth buying from you. The white glove service was to haul my tv in, set it on the floor, rip open the package, plug it in, and turn it on. And then left. It's a two person lift to move the tv. My brand new TV sat on the floor until I could get someone else to help. Where was the white glove service? What did I pay extra for? That's after the fact AM Trucking didn't communicate about the delivery of the tv. They gave me a window but didn't call until they were at my door step. Well I have a life and job. They were supposed to call 30 minutes before arriving. Thankfully the customer service guys with FirstClass went to bat for me and the tv was delivered about a week later. However they were supposed to deliver the tv at 5am on a Tuesday. Monday the night before they called and said they would be at my house in 10 minutes it was roughly 8pm. Horrible communication from AM Trucking. This reflet's poorly on FirstClass.
Greatest
Very pleased with my purchase at the lowest price I could find on an LG OLED TV. Will definitely shop their again for my home theater purchases.
Great price and service
Great deal!
Good price!
Great deal. Prompt delivery
TV had free shipping but I had to pay "insurance" which ended up being around $150. It is true that they mention this in their policies, which is why I paid it, but the reality it, it's a hidden cost that they use to increase their revenue while having the lowest advertised cost. I would not have bought the TV from them had I known the final cost of the TV from the beginning.
GReat
I was a little bit weary to order a tv online without seeing it, but I couldn't be more pleased! Honest and reasonable company!
Good price, good service, ok delivery time
I am always hesitant to try untested sites, but decided to give this one a try. I was not disappointed. I love my TV and really love the price!
I bought a Sony 65' A8F from this website, the labeled price was $3000, and in the end I paid $3500 due to a $200 shipping insurance and $300 for five years insurance. I would say the insurances are a bit disappointing since I was assuming all shipping related cost would be covered. But overall the TV was delivered fast and in great quality. I would recommend this website to any friend who wants a TV, just remember to add around $500 on top of the tag price.
Great price and quick delivery!
Would not buy again if it was using the same delivery service - they did not have their act together with delivery times and windows.
On time delivery and item is in excellent condition.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members