First Class Tvs Reviews Summary
First Class Tvs has a rating of 3.8 stars from 1,736 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with First Class Tvs most frequently mention customer service and good deal. First Class Tvs ranks 2nd among TVs sites.
I was searching for a 75" Samsung QLED tv. They were the cheapest so I decided to go for it. A day after I ordered the TV online I was contacted by one of their representatives and informed I would be charged an additional $160 for "insurance". This was required. I had no choice but to agree. I ordered the TV on Nov 23. It took over 8 business days for the TV to reach it's first destination... New Jersey. It sat in New Jersey for 5 days. It took the shipping company(AM Trucking) 7 days to get the TV from New Jersey to the terminal in the State of Washington. I live in Oregon. I called today since the TV has been sitting in Washington for 3 days. I was told it was going to sit in Washington until Wednesday Dec 27th. In the meantime I have reached out to Firstclasstv's and they have my money so they don't seem to care that it will have taken over a month for the TV to be delivered. So my recommendation... if you are just looking to save money and don't care if the TV arrives in a week or a month then yeah these guys have the price. Forget about service though. You'll get none of that.
Everything turned out great. The only thing that could have been better was the delivery status.
Very professional delivery man. But I was given a delivery time of 5:30 - 9:30 pm.
Had to get home, because they called at 3:30 pm to saying they'd be at the house
In 20 minutes. They didn't know about the delivery time. But better early than late.
I had great experience would recommend purchasing from firstclasstv
The customer service and delivery was truly First Class. I will recommend this company in the future, and look forward to doing further business in the future.
Arrived when scheduled. Tv works great
Excellent product at a great price. Delivery was a little slow but that may have been caused by the huge snow storm on the east coast. I would definitely buy from Firstclasstvs again.
All went well from start to finish. I would suggest leaving yourself at least two to three weeks for delivery and you will not be disappointed.
Of course there's always worry when you make a purchase like this but everything went fine, the television (LG E8) was great and the price was fantastic. Thank you First Class TVs
Took longer than expected to get shipping information. The offered a service plan that seemed a bit expensive. I declined. I did get the white glove service for getting the TV down a flight of stairs into our entertainment center (glad that I did). Overall I'm satisfied with First Class TV and would recommend them to others. They had the best price on the LG C8 OLED! Saved about $2,000!
Delivery took a little while, but the product arrived and worked flawlessly. All good. :)
Excellent price and service from seller. Only bad thing was the shipping took nearly two weeks. I do give credit to the two guys that delivered and carried the TV into my house.They were fast and courteous. Overall I recommend buying from this seller.
Deals that are almost too good to be true! Time from purchase to beginning of shipping is fast. Shipping itself is a little on the slow side but still made estimated time window. Delivered in home and plugged in to prove functionality. Worth the wait!
My big TV arrived in good shape and it was exactly what I ordered. The TV was delivered by a third party and they took three weeks to deliver the product. That was within the estimated shipping time.
Great people to deal with - Great prices - Delivery was very good - My only issue was the call I received to confirm the delivery day and time. It was static and mumbled, sounded like they were at the end of a very long tunnel. The name stated and the phone number given and shown was neither that of Firstclasstvs.com nor that of AM Trucking. So the call was ignored as SPAM. It seems that this is an issue at AM Trucking. I payed close attention to my email and confirmed delivery thru that. The delivery info I got off the AM Trucking site for time, day and who (with pictures of the two men) was spot on. They were very nice and showed up right in the middle of the time window. I would certainly do business with Firstclasstvs.com again.
Very professional, and responds to emails quickly. Also, our delivery guy went above and beyond with getting us set-up. Thank you!
My overall experience went well and I would recommend Firstclasstvs.com without hesitation. Other than the delivery being delayed and taking longer than initially forecast and expected, I would rate 5 stars. The delivery itself went well and the TV arrived in perfect condition. Thank you Firstclasstvs.com
Product delivered was exactly as listed, shipping took a lot longer than I would have liked.
Prompt shipping and delivery. Item received as expected. No problems whatsoever. Would definitely order from firstclasstvs again.
I am very please with the television I purchased. I would definitely buy from first class tv again.
Will be buying all my TVs from here!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Insurance is not already included in the price as very clearly stated in the shipping policies on the website since we try to offer the best prices in the nation for our TVs. Shipping insurance is a variable cost and changes based on factors such as location, TV dimensions, weight. In order to keep the price low and give every customer their best possible price it is quoted afterwards. For example, if Joe lives in North Carolina he may only pay 3.5% shipping insurance rate but Tom who lives in Oregon may pay 11%. If we made it flat rate every customer would have to pay the highest amount which is 12%. This way we can help our customers save the most money! EVEN AFTER SHIPPING INSURANCE YOU ARE STILL SAVING CLOSE TO $1000 VS. RETAILS PRICE!