Order merchandise 2months ago I have recieved nothing. Only a correspondence to tell me items were in high demand, and my items will be delivered shortly. No tracking info not ETA no nothing.
Thank you to Victor for the great service. Easy and fast exchange for my boots compared to other online merchants. VERY satisfied with the service and price - will be back again!
It's too late for me, but not too late for the others, stay away from this "store", no reply on their contact email, my stuff isn't coming for 3 month
What a terrible company I ordered 12 chairs and paid with credit card! It's been over 30 days still NO CHAIRS
Do NOT do business with this company it's a SCAM
I expect to receive my order this week. Or a explanation of why I cant get my order. It has been 2 months. No seeds or anything on my order. I will up date my rating as soon as I get my order
I ordered NAVY BLUE $#*!ies Women's EMT Uniform Pants. This organization promptly shipped BLACK. Great fit, but I am REQUIRED to wear NAVY BLUE, not BLACK. After talking to the courteous customer service, I returned the hemmed BLACK pants requesting a credit for a replacement order. Promptly following the return, I received notification from customer service that the pants were LABELED as navy blue (clearly visual inspection is not required) and they returned the pants to me. I have pants I can't wear that I spent almost $50 for and they have closed the case. The positive comment I can make is that the pants fit great and the product was shipped quickly. Unfortunately, the organization only stands behind product labels. Will NOT do business with this organization again, nor would I EVER encourage anybody else to throw money away.
Great company and great service. Thanks so much FireStoreOnline for your fast shipment of my order. I ordered at 1pm and got a tracking number by 3pm. That is what I call service!
Tony, thank you for your feedback and it's nice to hear our service is on point! We look forward to your next order!
Save yourself time, money and trouble. These guys don't give a damn nor can they provide what they offer... B. S.
Three weeks of procrastination and avoidance of contact and finally: "we decided to just cancel your order"
Stay away from this "store", people!
Cool to have the tactical flashlight. It really lights up well in the dark. :) Thanks Firestoreonline.
They take orders but do NOT deliver.
They just send out generic emails saying that item will be dispatched.
Fake company.
Do not order from them
Hi, you must've ordered from a different company/store we do not do such thing. Firstly, we do not send emails saying item will be dispatched. That is not how we respond for something that we are about to ship. You should be checking your email for a confirmation if you really did a purchase from our store.
Most if not all of their products are fake. The color combinations of plants they offer do not exist. Please do not be fooled by this site.
I was surprised when I received my order a day prior to my delivery date. Excellent work fire store.
I ordered a gear bag and never got confirmation that the transaction went through. I called them and couldn't reach a live person so I left messages trying to confirm the order went through. I needed the bag so I bought it from another vender. Two weeks later, tne bag I ordered from firestoreonline.com shows up at my door. I waited to try and return the bag and after two week I finally decided to return in, still new with tags and unopened in the plastic bag it shipped in. Firestoreonline customer service representative to. D me since it was 30 days past the order date I could only get store credit! I had him check the shipping date and he confirmed I had only had the bag for 12 days, but their policy is 30 days from the when the order was place. Ridiculous! After some back and forth and talking with a manager, they agreed to refund my money but only if I fill out a return form and email it to them. 3-4 days after emailing the return form I've received a return authorization that shows I will only be getting 75% of my money back ( due to a 25% restocking fee?) and that they need to receive my return by the 11th. Today is the 4th and it's also the Friday before Labor Day weekend. So basically I have 4 business days to ship a bag across the country ( the same bag that took 2 week for them to get to me) in order to get back 75% of my money. Absolutely absurd! I feel like I'm being scammed. Don't waste your time or money on friestoreonlne.com!
What everyone else said, just don't go near them. Nothing received at all, months and months later, and no way to contact them.
Hi, this is a mistake you might have ordered from a different company. Most of our orders are taken care of. We usually update our customers if we are going to have some delays or if items were not available. You might have placed your order somewhere else.
It's
Been a long time that I have been using a firefighter jacket and it's intact
Quality is superb. I am happy to shop here.
I paid for the order almost one month ago. No product, estimated shipment date, or replies to emails. Definitely a scam.
I order 3 mask at july and still nothing. Any news, any mask, nothing. They robbed me. NEVER BUY FROM THIS SHOP
Hi, please check your order we are not Fire Fashion we are FireStoreOnline we are totally different from Fire Fashion, from the name itself there is a big difference.
Overview
Firestore Online has a rating of 2.1 stars from 81 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Firestore Online most frequently mention customer service and credit card. Firestore Online ranks 28th among Uniforms sites.
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- Edgewater, FL
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi that is not how we inform our customers, if you did place an order from us we never miss informing our customers if there are any delays on their orders. Can you please provide an order number for us to verify if you really have placed an order from our company.