Firestore Online

I've ordered 4 times in the past year and each order has arrived quickly and accurately. Great customer service as well. Will be back again for my next pair of boots.

DO NOT USE THIS SITE! My son purchased a par of pants from them. When they did not fit I tried to call with no answer many times. I downloaded a return form that they say is not their return form. The pants were received on 3/3/17 and returned on 3/16/17, but they say I am past the 30 day policy because I sent them to the wrong address (address on their form). I am FURIOUS! When I asked to speak to a supervisor I was told that the supervisor was not available and I could not talk to the returns dept. I will not do business with a site that can not accommodate their customers with returns but they take money and take money!

I DO NOT recommend Firestoreonline... Literally such a nightmare to work with. I ordered Husband's uniform along with equipment from them (located in Edgewater, so basically local) because the EMT program only allows you to purchase from two approved stores (Firestore or Cubico). We reached out to them through email several times, no correspondence with updates on our shipment. It had been in "Awaiting shipment" for days. Friday comes and STILL no updates. My husband gets a hold of them. He is trying to be understanding but they basically run him in circles. No resolution until Tyler pushes for one that they didn't want to offer. Go to find out, our package had been set aside with no intention of shipping. We paid $15 just in shipping alone. The man said he would send it out and we may or may not receive it by Saturday(today). & that he would refund $5 for shipping. Well the package arrived BUT with ONLY one item out of the two that were NEEDED. They also refunded the entire amount for the one item we needed that we didn't receive. Which the cancellation of that item was NEVER discussed. So upset with this place! Mind you, I placed my order at the BEGINNING of this month. Their website advertises a tracking number 24 hours after order placement and then same day shipping excluding a group of items which we had none of. We received no updates, no correspondence with our items PLUS a canceled order. Do not recommend.

I ordered on Tuesday and my items arrived 3 days later on Friday. VERY impressed with your service and speed of shipment. Great job FireStoreOnline crew!

FireStoreOnline is a poorly run business (if not a scam altogether). I mistakenly ordered from this company after getting them confused with the firestore website (similar name) which has great reviews. I ordered a pair of boots through their website. I did not receive an Email stating the boots had been shipped so after about 4 days I called to figure out what was going on. I could immediately tell from the unprofessional answering message that I was in trouble. After I left a message (they undoubtedly screen calls) a gentleman (foreign) returned my call and stated that the boots I had ordered which were listed as "in stock" on the website were actually discontinued. He asked if I would like a different pair of boots and I said "no, I just want my money back". He stated that my money would be refunded in a couple days. A couple days came and went, so I called back. Sometimes I would get an answer and sometimes not. The response was always "you're money will be refunded in 1-2 days". After a few more phone calls and a couple of Emails, I eventually got my money back on day 14. I was shocked that I actually received a refund. I believe the employees only work Mon-Thurs which amazes me considering the poor customer service. I would think they would be striving to improve their performance. I would urge consumers to look anywhere else before purchasing from this website/company.

Got my Christmas order in 3 days and must say I'm impressed with the service and speed of delivery for FireStoreOnline. They have great prices and I will be back to shop again!

Got a fire gear bag with customized embroidery logo in 5 days. My 2nd order from FireStore and I've been super happy each time. Thanks again for your great service and fast shipment of my purchase.

I ordered some women's paramedic pants and boots from this website. I received a phone call from them a few days later (waking me up as I work nights) to tell me the size 8 pants I ordered would be on back order for 10 days and did I want to change the size as the 7 was in stock. I declined. The next day I received an email from them trying to get me to change the size, again I declined. The next day they woke me again to try to get me to change the size. I had ordered up one size to be safe and the customer service rep went on and on about how they were true to size and did not shrink so I could get away with the size 7. I finally agreed to change sizes as it was clear to me they would continue to harass me until I did. The next day my boots arrived and were fine. Twenty two days later I had still not received my pants. I called and left a message which was not returned. The next day I called and got a person who said he would "look into it and call me back" I verified he had my correct phone number, he did not call back. The next day I received an email stating the pants had shipped (after I called). A few days later they arrived and are to small. Now I have to pay return shipping to get them back to them and shipping again to get the correct size I ordered in the first place. This will cost me triple shipping not to mention the time wasted and lost sleep. Avoid ordering from these people at all cost.