Finish Line

I got an email from Finishline.com. I have never shopped there so could not imagine how they got my personal email address; an address I am careful about giving out. I have other email addresses that i use for unimportant communications.
Apparently they purchase information from "hackers". On the bottom of their email it says "This message is personalized by Criteo Email based on your previous browsing behavior." The email also provides a link to Criteo that gives information on how they got you... "Criteo Email tags visitors of its partner's websites with browser cookies.
Users tagged by Criteo Email are given a unique technical identifier.
Crete collects or uses information for two different purposes: personalization of emails, and sending of emails on behalf of our advertising partners."
I would never shop from a site this sneaky and sleezy. Before this I may or may not have ever ordered from finishline.com, but I certainly will never order from them now.

By far worst experience. After calling customer service regarding the error of sending me the wrong shoes. Their solution (Marikar and supervisor Leonardo from customer service) was for ME to drive to a ups store or finish line store to fix their error? The whole point of online shopping was because i work all fkn day and they want me to go out of my way to fix their error. Some bs! All Leo kept saying how incorrect i was about the shoe i ordered. No mfkr i have other things to do than to sit here and have you accuse me of being wrong. All i needed was help on getting this error fixed. I asked him if there was an email for me to prove to him i have the wrong shoe and he said no and that he apologizes. I don't get it… my daughter cant walk home in these fkn platforms.

I bought 7 pair Jordans for Christmas and 1 pair if the shoes was 150.00 and they sent me one shoe then made me wait for the shoes after telling me I would receive them in four days but know shoes then emailed me to say on the day of suppose to be delivery day to say send back the one shoe oh I know you rich and my money don't mean much but 700 bucks is a lot fa me and I do share it with only finish line never again yawl suck and yeah IM mad in they tried to give me 10 bucks please!

They had sneaker mark 100and charged me 145 at the Berkshire mall. Will not shop at this store agian also asked for corporates number and they would not give it to me.

DO NOT buy from this site. Ordered my husband new nike shox last week and got them today and they are used and have a big wad of gum on the bottom of them! Called customer service and they said they would refund me $10... what kind of refund is that? I will never buy from this site again and i will make sure everyone i know doesnt neither. This is ridiculous. The lady on customer service was even rude and ended up hanging up on me. Her name was Michelle.

Ordered October 28th 2015. Received the wrong order. As in someone else's order. Had to call and get a return shipping label. They couldn't find the returned shipment. They called me and said I would receive my refund 7-10 business days. November 18. I still haven't received anything. I have been calling about the exact same thing. November 29th still waiting on the refund. Called today. I need to wait an additional 3-5 days. And if not I need to call back. The customer service is the worst I have had to deal with.

Bought 5 items -
2 jackets and 3 hats.
S&H - $7.00
I was ok with the $7.00 S&H because I was under the assumption that I will receive the items I ordered.
A few days later I received an email saying all items except one hat were canceled and they charged me $7.00 to ship the one hat.
I emailed and said I want to cancel the order, but they said I could not because the one hat had already been shipped. I was offered an option to return the item which meant I will get a refund for the hat and still lose the $7.00 shipping fees. I am not sure if the customer service agent even read through the entire email and understood the situation or if they just didn't have enough sense to understand the situation.
Either way, I refused delivery of the package and sent it back to Finishline.

This is by far the worst company I have ever tried to by a product from this past weekend I tried to make an order but the oder did not go through because of website problems, but they still manage to charge my card 3 times resulting in over $700 dollars taken out of my account and what do I have to show for this? Not one pair of shoes and when I call to sort this out the just keep giving me the run around saying call your bank so I three wayed them with my bank and they still had excuses I still have not gotten my money back and its been 5 days thank you finish line for robbing me I will never visit your store or sites from this day forth

3 attmpts to work with them. Ordered a pair of 6.5 women Van's shoes. First they sent two different sizes and style shoes in the box. Contacted customer service and returned them to recieve a a pair of 7.5 mens, 9 in women's. Returned those and after customer service acknowledged the order is for a pair of 6.5 women's they sent another pair of 7.5 men's. I have to keep spending my time returning the shoes and they can't seem to get the size right. I would think a shoe company would know better.

Ordered a pair of shoes from cyber Monday and they never sent me a tracking link it just kept saying "processing order" the I get an email last night saying they had to cancel my order because they were out of stock? Worst place to order from they need to get there $#*! together I will never order another thing from here and I recommend you all do the same I did get my money back but I would have rather had the shoes especially sense they are double the price now than they were in cyber money I would rate it less than a 1 star but that's as low as it will let you rate it

After 5 day of waiting for my purchase they sent me a email saying that they don't have the product in inventory and that good thing is you need to wait 72 hour for get your money back

If your going to try and buy from this online store, Please be advised that everything is shipped UPS ground. If you pay extra in order to receive your shippiment early -- it will still go UPS ground. Dont pay extra because you do not get your order faster. I actally never did get my order because someone at Finishline, cancelled the order. The customer service people are trained to say "I'm sorry, I'm sorry" But they cannot actually help you so please do not expect any real service and for some reason they are quick to cancell orders. I wont buy from them again."

I purchased a pair of Jordan 13s online and the quality was horrid. You could see the glue coming out the seams and the shoes did not smell like new shoes. After wondering how this shoe could have legitimately passed an inspection, I honestly thought they were counterfeits and that some unethical person pulled a switcheroo and swapped those fakes for the real thing. I took them to the mall and got a refund the same day they were delivered. I wish I had taken a picture. After getting the Jordan 11 Heiress shoes from Kids Footlocker, there's no way they were real. Fast forward, I ordered some Huaraches via online. I figured it wasn't the store's fault someone, with no scruples, returned a fake pair of shoes. The Huaraches were stretched out and they had that same funky, mildew smell. Maybe that's due to how the shoes are stored? Nevertheless, I took them back too. I refuse to buy anything else from them that I can't inspect or smell.

Finish Line is a good place to get some shoes and sport apparel at a decent price usually they seem to have top names as Nike, Puma, Fila, and others --- Be sure to keep checking out online as promo codes are sometimes offered plus they have their own FL rewards program that will earn you some points to redeem for other good items, and levels. - Check out FL online or in the stores --

Order placed on 2/5. After checking my email for tracking information I noticed there wasn't any updates. I call and find out that my order was "lost". So if I didn't call I wouldn't receive my package? Unacceptable. I had to call again and they stated they would expedite my shipping which was a lie. After 4 days I am still waiting to receive my show. Unbelievable. Neve shopping here again!