M M.

Bought 5 items -
2 jackets and 3 hats.
S&H - $7.00
I was ok with the $7.00 S&H because I was under the assumption that I will receive the items I ordered.
A few days later I received an email saying all items except one hat were canceled and they charged me $7.00 to ship the one hat.
I emailed and said I want to cancel the order, but they said I could not because the one hat had already been shipped. I was offered an option to return the item which meant I will get a refund for the hat and still lose the $7.00 shipping fees. I am not sure if the customer service agent even read through the entire email and understood the situation or if they just didn't have enough sense to understand the situation.
Either way, I refused delivery of the package and sent it back to Finishline.

I should have checked the various reviews on google reviews before buying. However, the website looked so real that I didn't suspect anything. However weeks after placing my order I heard nothing back. I emailed them several times and called several times on the number they had provided, but no response. Now I am left with no sari and no refund. I finally got someone who responded to my whatsapp message, but she was of no help either. What the other reviewer said is true. They used to be called Srihita and have terrible reviews on google. Guess the name change was done to move on and catch more unsuspecting people. Really sad that businesses like this cheat people then move on and change their name and then cheat more people.

Absolutely unprofessional!
2 orders cancelled. One in August and one in October.
No refunds received for either!
Order Number-******* - cancelled in August
Order Number-******* - cancelled early October

WHERE IS MY REFUND?

IF U MAKE MANY FREE RETURNS U WILL GET BLOCKED FROM BUYING (valid ones, with receipts, within specified period, in same condition)
Due to being confident I could use shop runner to buy items and return if I didn't find them satisfactory I bought a lot of items. Kept many and returned many. This confidence has been a BIG mistake. Recently I was blocked from purchasing items from some stores which are shop runner partners by a third party company which processes credit cards for them. The retailer I spoke with said they didn't know why I was being blocked as they didn't see ANY red flags on my account on their side. They also were not given a reason by this mysterious third party credit card processing company. The only reason I assume is I am returning many items using shop runner. Mind you items were returned in exact same condition with tags attached, with receipt, within specified time period. The retailer I spoke with at Lord and Taylor was also very confused cause she too didn't see ANY strange activity on my a/c which should have caused this. She asked me if I had ever filed a dispute. I NEVER have! Seems like this mysterious third party company is not looking at the large volume of items that are being kept by me, but are only zeroing in on the returns! I regret using shop runner! STAY AWAY!