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Fido.ca has a rating of 2.5 stars from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. Fido.ca ranks 188th among Mobile Phones sites.
They'll tell you anything to get you to buy new phones and other stuff but the support after sucks. They will not give you any information about the corporation or how to get in touch with them. Contacting their managers who are never at the stores or even the office of the President is basically futile. What has to happen is government has to get involved with these companies that just ignore their customers but continue to charge some of the highest rates in the world
They'll tell you anything to get you to buy new phones and other stuff but the support after sucks. They will not give you any information about the corporation or how to get in touch with them. Contacting their managers who are never at the stores or even the office of the President is basically futile. What has to happen is government has to get involved with these companies that just ignore their customers but continue to charge some of the highest rates in the world
After reaching out to Fido (a Rogers Company) on December 13,2023 they replied...
"Thank you for contacting the Fido Refer A Friend Program Support Team.
We have escalated this to our Fido outbound team who will be contacting you on the telephone number you provided within the next 5-10 business days. Thank you for your patience in advance and let us know if you have any other questions.
Sincerely,"
Today is January 26,2023 & I still have not heard back from them even though I did send a follow-up email on December 30,2022 advising them that I have yet to hear back from them regarding this ongoing issue... This is totally unacceptable service in my book!
ALSO, I have been out of the country in January 7,2023 & setup my cellular with airplane mode to avoid any additional charges.
However, I keep getting a notification that I have voicemail but when I check (now using my work cell with no costs as they got me once for the $15.00 charge), it appears that I don't really have voicemail... (as I get the Fido message... "Nothing to tell you"). Seems very deceiving to me:(
UPDATE 2023-2-01
I spoke to someone at Fido today (Emma) who was very helpful as I told her more than once that Fido is lucky to have her.
She understood my case & took the time to go over details with me (as I was able to send her proof that I never heard back).
She may actually have saved this marriage... I call it a marriage because I have been with Fido for over 15 years & would like to stay with them if this issue is resolved.
Tip for consumers:
I'm not sure what to say here other than that aside from not trusting them any longer, I am disgusted with their service regarding the 1st issue & will not be a client much longer...
But it seems to be changing...
Products used:
Cellular service provider
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