FidelityReviews 117

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Fidelity brokerage is without fidelity! Listen up, people. I understand that every interaction with any big or small organization is different. What I can tell you is that Fidelity is the most ridiculously broke brokerage operating without any regard for treating people the right way (and getting away with it) and atrociously the worst financial management company ever. The organization's employees at all levels of the brokerage do not give a damn about the customer, but they're there for no other reason than reshuffling paperwork and getting paid. I've never seen such incompetent and careless management in the history of brokerages. Please, prospective customers, stay clear, and you will save yourself from the heartaches you will face in the future, which is the only guarantee you would get from FIDELITY operating without it.

Everyone using them is a victim just that they don't know it yet knew it early enough and did the needful really crazy happenings going on here if you know you know thankfully broke free of the shackles help from title to get what was most lost back

Sometimes last month I was defrauded by fidelity.com of about $10 thousand dollars, this money was meant to be invested to get a higher pay. However I never got any pay and not even a refund instead I'm constantly been lied to and promised dates that eventually get changed every time. Along the line I came across litigateondemand they put me right back on track and legally got back all my money from fidelity, they are the best at what they do and I am impressed

I have been a customer of Fidelity for many years. They have not been able to set up their system, so that it will take the phone number of my country (11 digits including country code), which in general had not been a major issue besides not being able to set 2FA.
Since yesterday, their system would not let me log in, unless I re-verified myself, which I did today in the morning. Spent almost 20 minutes on the phone. I tried to log in again this afternoon, and, again, the system would not let me log in. System said to verify myself again. Spoke with another representative. She said that from now on, I HAVE TO CALL THEM EACH TIME I want to log in, to get a security code. THIS IS RIDICULOUS.
As a non-resident alien, it is not easy or convenient to switch/and or open new accounts in the USA. That is the only reason I still have my account with them. Fidelity %$^*%%&%&%.
There is NO charge from my cellphone operator for the 800 calls (overseas call), but I still have to spend between 3 and 4 minutes everytime I need to get a security code to log in. ANOYING...

I am sending this message to report unfair treatment. Just a few days ago I was receiving commendations and reassurance from Fidelity for being proactive and reporting a scam from a job offer and Fidelity seemed on my side. Now as of today, checking my account and talking to agents, I find that my accounts have been closed without notice and that is the so-called "right of Fidelity" without explanation. I fight it despicable for someone who was a victim to continue to be further subjected to complications from someone who was supposed to be fighting on their side. I was nothing but honest and called Fidelity as soon as I thought there was an issue. I took measures to safeguard my account and Fidelity as I moved through the process and testing the waters with this job.

So how is it, that I am the one who ends up punished? And then told that I can only appeal for a POTENTIAL restoration after 16 and POSSIBLY have access to my funds? That I don't even have the right to contest immediately? It is around the holiday season and I deposited a check that I am waiting for to clear.

I was also in the process of rolling over my IRA from my previous job, but now that this has happened, I don't even want to have ties to this bank anymore.

I received a 9-18-24 email from my bank letting me know my account is very low. I check and found 3 unauthorized deductions leaving me with ($35)

9/4/2024 CARDMEMBER SERV DES:WEB PYMT ID:***********5310 INDN:SPENCE,AL 19... Other Payment -690.11

9/4/2024 SERV DES:WEB PYMT ID:***********5310 INDN:SPENCE,AL 19... Other Payment -1000

9/4/2024 SERV DES:WEB PYMT ID:***********5310 INDN:SPENCE,AL 19... Other Payment -1000

I called my bank immediately and the representative explained that Fidelity had taken the money. Fidelity in my investment co. And I have a credit card with them. Like the transactions above, it ends in 5310. I called Fidelity immediately and spoke with a delightful young lady from Cameroon, Africa who could see the transactions. As we were talking I could hear her typing saying she is returning the money.

I called Fidelity again, 9-21-24, but the representative could not see the transactions, and was overly sensitive about my demeanor, so I asked for this Supervisor. She was more sympathetic and gave me the USPS address on the Headquarters office in Cincinnati, OH. I quickly sent them a typed notice.

I think someone improperly programmed the automatic withdrawals. We could see the supervisor turned that off. But that doesn't help me short term. Fidelity is very hard to contact. My account currently has a $12 balance, but my bank sent an email that my $399 auto payment is coming due.

It could be the other Fidelity staff could not see the transactions because the lady from Cameroon removed them to return to my bank, but I don't know that.

Fidelity Investments is a sham operation. They choose to close any account they deem not worth their time because that account is not making them "enough money", and they will not notify you at all before closing the account. If you have money left sitting in that account, when they close it without telling you that money is gone and you cannot ever get it back. Every single human should stay as far away from Fidelity as possible. I was able to get most of my money after I filed a claim with wellnessreclaim.com and I got my money back within some days..

Highly disappointed in these guys. I thought they were genuine untill i started to see how shady they were when i dealt with thier terrible customer service. I lost few thousand bucks to them

In a regrettable turn of events, I found myself duped by this broker, losing a substantial $40,000 investment. Despite my desperate search for assistance. After filing a case with the MULDELL staff, I was able to get my withdrawal and avoid having my money and profit embezzled. You can give them a Try and Never regret.

For many years, I'd contact my Financial Advisor at Fidelity every 3-6 months to discuss or tweak my portfolio. For the last 2 years he no longer receives my voicemails to schedule. Customer service has to send him a message which he eventually gets. He's confirmed I have the correct number. Gave me the number of his assistant. That worked once. Then no calls back. Same with emails. Online scheduling allows me to see his schedule, but not make an appointment. Customer service not interested. Tech support said many problems with tablets, try phone or computer. Same deal on computer. Phone worse…Fidelity site rejected my name and DOB! Advisor and fund performance are quite good, but inability to reach people and get help is appalling.

I am not interested in these people. I find them very unhelpful and worthless. I can not wait until I can severe ties with these people. God I would not give these people one dime ever.

Want to be lied to? Then Fidelity is right for you!I have not gone a single month without a problem with my account. I am lied to constantly. They make excuses about everything. Say they can't fix the issue then just leave the account broken! Real professional. I only recommend Fidelity to people I don't like.

Customer Service representatives are not trained properly. They do not understand the problem and do not know their own systems to provide solutions that work. They do not give ticket number for each problem so at the end of the call you leave without a fix and no idea of is/when the problem will be solved They fail to return calls. The management is aware of many issues but is ineffective is setting higher standards and meeting them. Very bad experiences

After denying me access to my investments, and I got no response from their support, I reached out to JURIS RESOLVE. Com who got back my money in under a week I'm glad I'll never use fidelity investments again.

I went to buy a cheap stock like others I've done previously. I got hit with an extra $50 charge on a.49 stock. They said it was a foreign charge and that it told me before purchase. It didn't say anything different than what I've read a bunch of other times.
Even if it wasn't going to them,they enabled it.
I've used fidelity for a while, but now I don't trust it.

Fidelity has very poor investment options. I submitted a request to move my funds to a money market account on December 22nd. The Fidelity rep did not move the funds as requested. Their reps are very unreliable & unethical. I will never do any business with them ever again.

I recently attempted to establish a new checking account for my funds at Fidelity and they told me they would deposit micro deposits for confirmation within 1-3 business days,they failed.After many attempts I finally received an intelligent chat person who walked me through a service that took 5 minutes that was never offered online and none of the other 5 people or so I chatted with made an effort instead advising keep waiting for micro deposits.So now I am waiting for a pending transfer to be deleted and it is 6 days later and Fidelity can't delete a stupid micro deposit order they never should have promoted and instead through insane bureaucracy it takes 7 days to delete a pending order or so they say and today a stock that zoomed I could not buy due to their immensely stupid assistance.We shall see
if I can add an account on the 7th day if as promised a pending order halting all changes is finally deleted.Horrendously bad customer service and I would advise everyone to completely avoid using Fidelity or if you ever need assistance you will be truly very very sorry.