Overview
The company enjoys a generally positive reputation, with customers frequently praising its quick response times, ease of application, and professional service. Many highlight the thoroughness and helpfulness of the staff, suggesting a strong commitment to customer interests. However, concerns regarding potential over-communication and information sharing have been noted, indicating a desire for more control over the engagement process. While initial interactions tend to be favorable, some customers express caution, preferring to evaluate the long-term experience before forming a definitive opinion. Overall, the company demonstrates a solid foundation in customer service, though attention to communication preferences could enhance satisfaction further.
This summary is generated by AI, based on text from customer reviews
It ok but the add to get you yo this point is very very deceptive when your talking a home loan why play tricks so basically get grate lies to hold you in there is no easy payoff if huges reductions in what you own so it is basically a bait and switch scheme
So far I have not been bothered by lenders or had my phone ring. But I have not received a quote or percentage rate or the cost of the loan. I am sure that I wont be happy about the percentage rate because I currently have a 2% fixed rate. That is going to be hard to beat if not impossible.
I haven't seen an answer yet about how to save money on mortgage payments with this
'special program." Which buyers are eligible? I do not want lenders calling me. I want to know what mortgage companies don't want me to know.
You don't have a choice for "mortgage paid off" listed. You don't have a? For current home owners: [fill in the blank]
" length of time living in this home"
You don't ask square footage of house or date it was built.
Holding off until the last question to tell me I would be contacted shortly is not quite right. I would rather contact them at my convenience. Please pass along to them not to contact me. I will contact them if I want further info.
Quick, yet thoughtful and professional, this group is easy to deal with. And speedy!
I live on a fixed income and my house payment is 369.00 a month I am only able to try and keep up with my payment so high and utiltys I have know extra money.At the time I got the loam threw the bank they said my payment would only be 261.00 will that didn't happen. Have a lower rate would allow me to live better.
Were looking to lower interest rate. And not willing pay more than we are at this time. Taking more and giving part of it back right is not what feel comfortable doing. We currently owe 46k, with 10 yr left on books, we are getting older and wish to keep the term of 10 yrs, with % rate lower. Clean and straight. We thank you for all your time.
Gale Belger
Before my request was finished I received a phone call. I thought this was going to be something to send me places to call. Not be bombarded by calls before I finished. I was thinking of getting a loan and leaving my money invested.
It seems like a bait and switch. It is talking about a government program then when you enter your info it switches to lenders. A message comes up that the match lenders can't come up, they will call. Then when they call the rates are higher and the payment is higher than the current payment.
Received call as soon as I submitted. I answered questions but when I was immediately called, it was quickly obvious they hadn't reviewed my information before contacting me. I do not appreciate wasting my time to continue answering the same questions.
You said in the advert that you'd tell me the value of my home, but you don't! Now you have my email and phone and only God knows how many telemarking calls and emails I'm going to get now! False advertisement!
Wanted the free quote. By using the automated form I assumed I would receive an automated response NOT immediate phone calls.
I am only in the starting stages of refi and did not want to be bothered by hungry sales persons
You peolpe are very talented & you all get the job done,I love yall...keep up the good work.I wanna see how fast you all can put this loan together so I can finance me a house.asap.sincerely yours, Ricky Paige...
Main factor is the chance to pay our home offf. I am sad because it comes down to my credit report. It's unfair as my credit report is not me. A situation after retirement got me here and I feel trapped
You falsely advertised that stimulus money would pay off my mortgage. Yet all you did was provide refinance options I did not ask you to give me refinancing options I wanted stimulus money to pay off my mortgage which was advertised falsely
My message is this you guys lied again you all lied there is no program there is no nothing there's just a f****** form to fill out so bunch of lenders blow up your phone quit f****** lying to get people to fill out s*** man you guys suck
Your message said to click for rate and when I get here to the end it does not give me a quote, it just wants me to call. I don't have time for that. I need to see the monthly payment before I call for the laon
People that can really benefit from these programs are people with credit issues. If you have anything negative on your credit forget it. These programs are designed for people that really don't need them.
You asked to many personal questions and you didn't give me a rate, you went and sent me to some other company, you were suppose to give me a rate, then you want me to start calling other companies, I'll never try you again nor will I refer you anyone, no one better call me either
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members