FastGrowingTrees.com
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FastGrowingTrees.comReviews 28,059

4.2

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,050
shipping
245
quality
12,369
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139,183 reviews

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New Jersey
1 review
0 helpful votes
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Insurance claim
April 17, 2021

I bought 8 endless summer hydrangea a sudden frost killed them I had insurance they were replaced within a week

Date of experience: April 17, 2021
New Mexico
1 review
0 helpful votes
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Too soon to tell
April 19, 2021

Ask me again in a year or two The look alive and healthy

Date of experience: April 17, 2021
Massachusetts
1 review
0 helpful votes
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Fast Growing Trees's dedication to offering the best variety of plant in the healthiest & strongest conditions is displayed in their tree gardenias! All one has to do is read Fast Growing Tree's detailed declaration of their offered tree gardenia & with one's plant knowledge you'll know this is the only tree gardenia to buy!

Date of experience: April 17, 2021
New York
1 review
0 helpful votes
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Great Experience
April 17, 2021

Trees look great! I will be buying from this company again!

Date of experience: April 17, 2021
New York
1 review
0 helpful votes
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Sticks in sacks
April 20, 2021

I ordered on March 26th. The site said ships in 1-2 days. A week and a half later, nothing. I called seven times before someone could actually help me, two of which seemed to never have been documented. I was also given the run around until a rep told me they don't let customers speak to supervisors.

The $1300 order finally came. I literally had trees that were 1-2' too short and sticks in burlap bags, oh and a crinkle dried plant. It was embarrassing! Thats a lot of money for garbage.

Lets hope they make it right... but this time I will email instead of calling their reps.

Date of experience: April 16, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear about your experience! We are confident that this has been resolved but if there are any questions or concerns we have not addressed yet, please let us know and we'll be more than happy to help out!

Georgia
1 review
0 helpful votes
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Fast growing tree purpose.
April 16, 2021

The tree gardenia, azaleas, and vine I ordered were perfect. I couldn't have asked for better ordering, shipping, and quality of plant.

Date of experience: April 16, 2021
Ohio
1 review
0 helpful votes
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I was sent over 20 emails asking me to fill out this survey.

Date of experience: April 16, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so so very sorry about that! We are passing this message along to our team to avoid this happening again in the future.

New York
1 review
0 helpful votes
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The two bottle palms arrived in Florida promptly and in excellent conditions.

Date of experience: April 16, 2021
Colorado
1 review
0 helpful votes
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The tree came quickly and was packaged well, and looks like it will not grow too big.

Date of experience: April 16, 2021
New York
2 reviews
0 helpful votes
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Great business with lovely trees
April 16, 2021

I needed a couple of specimen trees, tall and shipped in soil. These folks did it all and sent me some lovely trees, a hazelnut and a sugar maple communication was excellent; the person i spoke with knew exactly what i ordered and when it would ship, explaining last day of frost in my zone and the like. I would highly recommend this business with lovely trees.

Date of experience: April 16, 2021
New York
1 review
0 helpful votes
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Trees look great and healthy and strong. I got the apple and Willow hybrid. The delivery took longer than expected.

Date of experience: April 16, 2021
New Mexico
1 review
0 helpful votes
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Twice tree came dead!
April 19, 2021

I have been looking to start growing a June plum tree. I ordered the tree and couldn't wait for my tree to arrive. The sales rep told me it would take 4-5 days after it was ship to get to my home. I waited and it took two weeks to get here. When the tree came it was dead! So disappointed, I called and they told due to the pandemic shipping got delayed. They gave me a credit because the tree was not in stock at this time. I called back in the spring and reorder the tree again. The rep told me this time it will be better fedX is not behind any more. He told me the same thing, that it will take about 4 days to get where I am at. So I patiently waited. One week passed and nothing call the company and voice my concerns. They told me give them a call back when the tree arrives. This time it took 10days. Again the tree came dead as dead can be. Called them and told them the situation. My luck tree is not in stock again, so now I am waiting till the tree comes back in stock. Also the tree was much smaller than I anticipated. Paid $120 for a tree that was smaller than weeds growing in my yard. Let's see if this third time they can get it right. Fingers crossed.

Date of experience: April 16, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to assist you further.

Maryland
1 review
0 helpful votes
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Tree purchase
April 19, 2021

When ordered, it said would be shipped in 1-2 days, after a week I called and they said waiting for warmer weather, but there had been no communication about it. It is 3 times shorter than a tree we purchased at a nursery for the same price. Also, it was supposed to come with a free dogwood, but it was not, it was a poplar

Date of experience: April 16, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We're so very sorry to hear this and are reaching out privately to assist you further.

South Carolina
1 review
0 helpful votes
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Hydrangeas
April 16, 2021

Placed an order for a 4 pack. Arrived on time and in great condition!

Date of experience: April 16, 2021
Connecticut
1 review
0 helpful votes
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I am very disappointed
April 20, 2021

The plant looks dead and who ever did the pruning did a terrible job i am very disappointed

Date of experience: April 16, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to assist you further.

Mississippi
1 review
0 helpful votes
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Great Packaging
April 16, 2021

Trees arrived exactly as described. Packaging to ensure trees were healthy and undamaged was impressive.

Date of experience: April 16, 2021
Georgia
1 review
0 helpful votes
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I ordered a Virdis Japanese Maple and 4 of the purple mully grasses for my yard. I just made the cut for free shipping so they packaged all 5 items into a box together with 2 one gallon pots resting on top of the canopy of the "tree." I placed quotations around this term because the 2-3 foot "tree" arrived as a half filled 1 gallon pot (with almost no root mass) of a Acer Palmatum base trunk with a width of MAYBE 1/2 of an inch and could not support the tiny 12" canopy which consisted of broken twigs of a badly grafted Viridis variety. This graft was performed almost 3 feet up the tree, allowing for the site to sell a tree of this height. This tree should have never left their warehouse. I would be embarrassed to give anyone a plant in this condition, and I am a hobby horticulturist. I went to the Lowe's down the street from my house and found a Viridis Japanese Maple with triple the trunk girth and 3-4 times the foliage for $50. Which is $50 LESS than this site! I will never do business, or recommend this site unless they either: 1) refund me for the tree, or 2) send me a better specimen. I have contacted this company numerous times to get this resolved with no avail. BEWARE!

Date of experience: April 16, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear about your experience! We are confident that this has been resolved but if there are any questions or concerns we have not addressed yet, please let us know and we'll be more than happy to help out!

Texas
1 review
0 helpful votes
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Excellent customer service
April 16, 2021

I ordered several indoor plants. All came well packed in in good condition, however three plants were missing. I called customer service and they immediately apologized, set up a new order free of charge and had the missing plants shipped. Very satisfied with Them.

Date of experience: April 16, 2021
Missouri
1 review
0 helpful votes
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Cherry trees
April 16, 2021

Web site was very easy to use. The follow up with notifications was greatly appreciated so I could plan everything. The trees arrived by fed ex and were in good condition with only a couple of branches broken.

Date of experience: April 16, 2021
New York
1 review
0 helpful votes
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Great
April 16, 2021

I called FastGrowingTrees.com. The person on the phone helps explain the product and helps me make the right choice. I just planted the tree. So far, it has been a smooth process. I will recommend FastGrowingTrees.com

Date of experience: April 16, 2021