FastGrowingTrees.com
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FastGrowingTrees.comReviews 28,101

4.2

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,052
shipping
245
quality
12,369
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Nevada
1 review
0 helpful votes
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I ordered two of the same tree. One came well backed and thriving - the other, in the same box was almost dead. The plastic holding the roots and soil in place hadn't been secured and it came open. All the soil came out (and dropped all over my floors when I brought the box in). The roots were bare and dry.

Date of experience: May 4, 2021
Cassidy M. FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and yes if you do not see any improvement or more of a decline, please make us aware. We are here to help!

Illinois
1 review
0 helpful votes
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Cherry bushes
May 4, 2021

They arrived in perfect condition. We planted them and they were thriving. Then the squirrels struck, and broke some of the branches. We have transplanted them and put protection around them and are hoping for some cherries this summer, or maybe next summer. Very satisfied with this company. Thank you.

Date of experience: May 4, 2021
Texas
1 review
0 helpful votes
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I have yet to receive a tree in good condition from fast growing trees and this time was no different. Two hydrangea standards arrived wilted, brown leaves and deeply pruned back. One of the trees already had a dent scratched into the tree trunk which is a sign someone already scratched the trunk to check if it's still alive. I called customer service and they told me to wait it out for a month and the plant is just stressed. We will see. It's been two weeks and the plant is still dying.

Date of experience: May 4, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear of the issues you had with your tree! We are reaching out privately to gather further information to assist you further!

Georgia
1 review
0 helpful votes
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Lovely, healthy new tree...
May 4, 2021

We suffered a horrible derecho thru our area last Aug. 10. As a result, 65% of the area's trees were destroyed and the devastation was (is) just unbelievable and heartbreaking. I wanted to begin replacing what I could in my own yard and purchased a 5-6 ft. Blaze Maple which arrived ahead of schedule and in perfect condition. Planted the new baby Maple the next day and it has just 'blossomed' in it's new home with the leaves and new sprouts growing like crazy already. Love it! :)

Date of experience: May 4, 2021
Pennsylvania
1 review
0 helpful votes
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Amateur landscaper
May 4, 2021

I have been buying shrubbery from FGT for years. The plants are always first rate, very healthy and arrive in a timely manner well packed. I will be a customer for years to come.

Date of experience: May 4, 2021
Michigan
1 review
0 helpful votes
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Charlie Brown Christmas Trees
June 3, 2021

Ordered three- 6 foot Dawn Redwoods. I received three wilted sticks. After a week, I now have three wilted, and now brown, sticks planted in my yard. A stark $400 lesson on why I should have patronized a local nursery instead of trying mail order trees.

Date of experience: May 4, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance!

New York
3 reviews
0 helpful votes
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My tree arrived without any leaves or limbs, and there were roots, but no real tree ball. My son who worked in landscaping planted it for me but thought it looked dead. I called FastGrowingTrees and they told me how to check if the tree was alive, and it was.
When I wrote back about my concerns about the lack of a root ball, they again reassured me. I am monitoring the progress and I have up to 30 days to see if it continues to live or dies.

Date of experience: May 4, 2021
Washington
2 reviews
0 helpful votes
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Carla
May 4, 2021

Tree arrived in great shape and looks very healthy.

Date of experience: May 4, 2021
Washington
1 review
0 helpful votes
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Both plants do not look good. It has not been freezing here on Vashon Island.
What should I do? If you send me your email I will send an image of the plants.
I have planted mail order plants in the past and not had any problems.

Date of experience: May 4, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear of the issues you had with your tree! We are reaching out privately to gather further information to assist you further!

Texas
1 review
0 helpful votes
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Pomegranate tree
May 4, 2021

My trees arrived without issues. The pomegranate tree is small and after planting it doesn't look super healthy. It's still alive and I'm hoping it hangs on. It's been planted for a couple of weeks. I'm worried the pomegranate tree won't make it, time will tell. The fig tree on the other hand is thriving, no worries about it.

Date of experience: May 4, 2021
Lebanon
2 reviews
0 helpful votes
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جوسيال افضل اختيار لحياة افضل اتمنى من الجميع الاشتراك ولن تندم على دخول جوسيال لانها طريق الى الثروة

Date of experience: May 4, 2021
Virginia
1 review
0 helpful votes
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Tina Ruest
May 4, 2021

I order tree for my girl friends house warming gift
Tree came on time and she was very pleased

Date of experience: May 4, 2021
Mississippi
1 review
0 helpful votes
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The trees did not meet the requirements that were stated on the website. Very misleading.

Date of experience: May 4, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear of the issues you had with your tree! We are reaching out privately to gather further information to assist you further!

Illinois
1 review
0 helpful votes
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Cautiously optimistic!
May 4, 2021

So far so good! I was worried about getting trees in a box but so far so good. I have only had them planted for about 2 weeks and they seem no worse for the wear.

Date of experience: May 4, 2021
Pennsylvania
2 reviews
5 helpful votes
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Citrus trees!
May 4, 2021

The plants came and looked great! Good instructions on care.

Date of experience: May 4, 2021
Indiana
1 review
0 helpful votes
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The company was great to work with. Always able to get someone on the phone, they listened and addressed problems. They seem to stand by their products. We had 2 items of the 20 we ordered show up damaged in shipping. They sent replacements for all 3 items. The problem came with the tree planting kits. We ordered 10, one for each tree. They showed them as shipped, we needed them for the landscaper to plant the trees. We had a team scheduled to plan the trees, as we had 20 items! No kits arrived and we were left scrambling the day before the landscaper was showing up. They would not overnight them and we had to drive all over town tracking down tree wrap, stakes, root stimulator, etc. because of this error in their order processing. I was satisfied that they promptly refunded the kits, but what I really needed was the kits. I would have liked the resolution better if someone would have overnighted the kits we ordered and paid for over a month ago.

Date of experience: May 4, 2021
North Carolina
1 review
0 helpful votes
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My satisfaction.
May 4, 2021

Very easy to deal with, nice people, cooperative and do their best to satisfy.

Date of experience: May 4, 2021
Texas
1 review
0 helpful votes
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I was sent the wrong blueberry bush, but after a brief phone call the problem was resolved and I received the right one just a few days later. Excellent customer service!

Date of experience: May 4, 2021
Texas
1 review
0 helpful votes
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Very disappointed
June 3, 2021

Everything was much smaller and closer to death than I hoped. I ended up going to a big box store to buy more plants and flowers; all the big box stuff looks 10 times better.

Date of experience: May 4, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear of the issues you had with your tree! We are reaching out privately to gather further information to assist you further!

Pennsylvania
2 reviews
0 helpful votes
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Crepe Myrtle
May 4, 2021

It took 2 weeks instead of one week for the tree to arrive. Everything was in good condition. I was not happy with how the tree had been pruned/trimmed. The branches toward the outside of the tree were pruned away. That left the branches toward the inside the tree to cross one another.

Date of experience: May 4, 2021