FastGrowingTrees.com
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FastGrowingTrees.comReviews 28,307

4.2

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,074
shipping
245
quality
12,370
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North Carolina
1 review
0 helpful votes
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They didn't live
May 19, 2021

Box arrived with the pot on its side. Planted the next day and watered but they are not looking good. One already died.

Date of experience: May 18, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Texas
1 review
1 helpful vote
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No root system
May 19, 2021

I bought 5 peach trees, 3 different varieties. Of the 5, only 1 had roots. Regardless, I planted the small root stumps the very next day I got them. It's only been about 2 weeks and most of the branch ends are dark brown. I'm not optimistic about these growing. I failed to look up the warranty before I purchased, so when I did, big surprise. They don't really have a warranty. It may be too early to write a review, but it was requested from the company. I hope I haven't made a $650 mistake. I guess time will tell.

Date of experience: May 18, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Indiana
1 review
0 helpful votes
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Overall good experience
May 18, 2021

I ordered fruit cocktail tree, 4 in 1 pear tree, japanese maple tree and pink dogwood tree. Three of them came in one big box and the other tree came in another box. I wasnt informed that there were 2 box. I got one tracking number so when the box was delivered I had to call their customer service due to one missing item. The customer service lady I talked to was very helpful and told me that there, another box coming. They also replaced the tree with broken branches. Overall a good experience

Date of experience: May 18, 2021
Texas
1 review
0 helpful votes
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Japanese Red Maple
May 18, 2021

Ordering experience was excellent. Discussed the Japanese red maples that would thrive in Texas. Received detailed information as to which one would grow here. The tree arrived in a timely manner, well packaged with planting instructions. The tree is still alive and seems to be doing well. Very well satisfied.

Date of experience: May 18, 2021
California
1 review
0 helpful votes
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Charged when could not ship
May 20, 2021

I tried to buy a lemon tree. I was charged. And the order was confirmed. Then told after a few days that you could not ship to CA. This should be caught at the order level rather than keep my money for weeks…

Date of experience: May 18, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear about your experience! We are confident that this has been resolved but if there are any questions or concerns we have not addressed yet, please let us know and we'll be more than happy to help out!

Tennessee
1 review
0 helpful votes
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Beautiful!
May 18, 2021

My wisteria even had a bloom on both plants! I have them in the ground now, not much growth or change YET! I am sure they will be soon!

Date of experience: May 18, 2021
Florida
1 review
0 helpful votes
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Pestered me until I gave a review
June 17, 2021

So fine, here's a review. I bought from them and now they're constantly bothering my email.

Date of experience: May 18, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and for the overabundance of emails. If you do end up needing anything though, please do not hesitate to make us aware. We would love to help!

Wisconsin
1 review
0 helpful votes
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Birch Trees Fabulous
May 18, 2021

Easy to use website with plenty of information on each product. Items arrived promptly and transplanted easily. After 3 weeks items still look good.

Date of experience: May 18, 2021
Colorado
1 review
0 helpful votes
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The shipment was received terribly damaged. The was no protective packing materials inside the carton. The Plants and their containers were crushed and upside down. Although I sent pictures and emails it took 3 weeks for the company to even acknowledge or respond to me. Soil was spilled out of the bags. Terrible customer service. Inept shipping department. We threw way 3 plants and the others all had most of their leaves broken off inside the master carton.

Date of experience: May 18, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Florida
1 review
0 helpful votes
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Our first order was two Lapins Cherry trees and the second Hosui Asian Pear tree and a Harvester Peach tree. Shipping delay on the second order, but after planting they seem to be adjusting well. However, one of the cherry trees lost all leaves and does not look healthy at all and the other doing great. Will be following up on the one tree.

Date of experience: May 18, 2021
Texas
1 review
0 helpful votes
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Rose bush order
May 19, 2021

Read all the glowing recommendations and thought I'd give them a try by ordering 8 rose bushes.

The way the bushes were loaded with 2 per box (what may have been secured during initial packaging) with the plants facing each other is a bad idea. They really should have put some plastic dome over each bush. During transport and handling the plastic pots came unsecured and crushed/broke almost all of the rose bush stems (all 8 suffered damage).

Fortunately, they had good roots and enough unbroken smaller branches, that when planted and watered well, seem to be coming back with good growth.

Really need to look into something like a plastic dome cover on each base and better "fragile/handle with care" signage on outside of card board packaging.

Date of experience: May 18, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Wisconsin
1 review
0 helpful votes
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I expected a more filled out pear and lemon tree, but the pear tree was just a stick with a few leaves on it and the patio lemon tree was very small with 3 tiny green lemons on it.

Date of experience: May 18, 2021
Colorado
1 review
0 helpful votes
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I made simultaneous large purchases from FastGrowingTrees.com and TheTreeCenter.com. Many items from FGT arrived damaged, lots of broken branches, and just overall looking sickly, while all items I got from TTC looked amazing and well packaged with very minimal leaf loss or branch damage.

Date of experience: May 18, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear about your experience! We are confident that this has been resolved but if there are any questions or concerns we have not addressed yet, please let us know and we'll be more than happy to help out!

Washington
1 review
0 helpful votes
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Good packaging, poor product
May 20, 2021

The product arrived on time, but the product was nothing like what you view in the adds. The trees are more like wild weeds they dug out the field and shipped. One of the trees still don't have any buds or leaf's.

Date of experience: May 18, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Wisconsin
1 review
0 helpful votes
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I ordered three blueberry plants and some solid and root growth and when my package arrived I had four packages of the root growth stuff only two packages of organic soil and a Bob Ross planter no blueberry plants which struck me as odd I called right away and two weeks later I got three blueberry plants not sure why the invoice said I should have gotten them but we're not in the package so my feeling is I am not happy with how your shipping works and my not buy again...

Date of experience: May 18, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and if there is anything further you were to need, please do not hesitate to make us aware. We will be here for you in any way that we can!

Pennsylvania
1 review
0 helpful votes
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AWESOME
May 18, 2021

I am very leased with my order. Everything arrived nice and healthy I repotted all of them and you can see the new growth Priceing was good compare, d to the big box stores

Date of experience: May 18, 2021
Virginia
1 review
0 helpful votes
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THUJA GREEN GIANT
May 18, 2021

I ORDERED IT ON 04-24-21 AND WAS DELIVERED ON FRIDAY 04-30-21 THEY WERE NEATLY PACKED, I PLACED THEM IN THE GROUND MAY THE SECOND THEY ARE DOING GREAT THANKS

Date of experience: May 18, 2021
Massachusetts
1 review
0 helpful votes
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Not happy with the quality of plants - even the ones we received for the replacement of the old ones are not good!

Date of experience: May 18, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

New Jersey
2 reviews
0 helpful votes
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Size of the plant
May 18, 2021

I was disappointed in the size of the plant that I received, it was quite small. They should do a better job of explaining what it means when you order a plant, or give a better description of the size of the plant you will get.

Date of experience: May 18, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Texas
1 review
0 helpful votes
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Fabulous Trees
May 18, 2021

Perfect experience- great products- super timely and well handled.

Date of experience: May 18, 2021