On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees
The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Box arrived with the pot on its side. Planted the next day and watered but they are not looking good. One already died.
I bought 5 peach trees, 3 different varieties. Of the 5, only 1 had roots. Regardless, I planted the small root stumps the very next day I got them. It's only been about 2 weeks and most of the branch ends are dark brown. I'm not optimistic about these growing. I failed to look up the warranty before I purchased, so when I did, big surprise. They don't really have a warranty. It may be too early to write a review, but it was requested from the company. I hope I haven't made a $650 mistake. I guess time will tell.
We are so very sorry to hear this and are reaching out privately to offer further assistance.
I ordered fruit cocktail tree, 4 in 1 pear tree, japanese maple tree and pink dogwood tree. Three of them came in one big box and the other tree came in another box. I wasnt informed that there were 2 box. I got one tracking number so when the box was delivered I had to call their customer service due to one missing item. The customer service lady I talked to was very helpful and told me that there, another box coming. They also replaced the tree with broken branches. Overall a good experience
Ordering experience was excellent. Discussed the Japanese red maples that would thrive in Texas. Received detailed information as to which one would grow here. The tree arrived in a timely manner, well packaged with planting instructions. The tree is still alive and seems to be doing well. Very well satisfied.
I tried to buy a lemon tree. I was charged. And the order was confirmed. Then told after a few days that you could not ship to CA. This should be caught at the order level rather than keep my money for weeks…
We are so sorry to hear about your experience! We are confident that this has been resolved but if there are any questions or concerns we have not addressed yet, please let us know and we'll be more than happy to help out!
My wisteria even had a bloom on both plants! I have them in the ground now, not much growth or change YET! I am sure they will be soon!
So fine, here's a review. I bought from them and now they're constantly bothering my email.
We are so very sorry to hear this and for the overabundance of emails. If you do end up needing anything though, please do not hesitate to make us aware. We would love to help!
Easy to use website with plenty of information on each product. Items arrived promptly and transplanted easily. After 3 weeks items still look good.
The shipment was received terribly damaged. The was no protective packing materials inside the carton. The Plants and their containers were crushed and upside down. Although I sent pictures and emails it took 3 weeks for the company to even acknowledge or respond to me. Soil was spilled out of the bags. Terrible customer service. Inept shipping department. We threw way 3 plants and the others all had most of their leaves broken off inside the master carton.
We are so very sorry to hear this and are reaching out privately to offer further assistance.
Our first order was two Lapins Cherry trees and the second Hosui Asian Pear tree and a Harvester Peach tree. Shipping delay on the second order, but after planting they seem to be adjusting well. However, one of the cherry trees lost all leaves and does not look healthy at all and the other doing great. Will be following up on the one tree.
Read all the glowing recommendations and thought I'd give them a try by ordering 8 rose bushes.
The way the bushes were loaded with 2 per box (what may have been secured during initial packaging) with the plants facing each other is a bad idea. They really should have put some plastic dome over each bush. During transport and handling the plastic pots came unsecured and crushed/broke almost all of the rose bush stems (all 8 suffered damage).
Fortunately, they had good roots and enough unbroken smaller branches, that when planted and watered well, seem to be coming back with good growth.
Really need to look into something like a plastic dome cover on each base and better "fragile/handle with care" signage on outside of card board packaging.
We are so very sorry to hear this and are reaching out privately to offer further assistance.
I expected a more filled out pear and lemon tree, but the pear tree was just a stick with a few leaves on it and the patio lemon tree was very small with 3 tiny green lemons on it.
I made simultaneous large purchases from FastGrowingTrees.com and TheTreeCenter.com. Many items from FGT arrived damaged, lots of broken branches, and just overall looking sickly, while all items I got from TTC looked amazing and well packaged with very minimal leaf loss or branch damage.
We are so sorry to hear about your experience! We are confident that this has been resolved but if there are any questions or concerns we have not addressed yet, please let us know and we'll be more than happy to help out!
The product arrived on time, but the product was nothing like what you view in the adds. The trees are more like wild weeds they dug out the field and shipped. One of the trees still don't have any buds or leaf's.
We are so very sorry to hear this and are reaching out privately to offer further assistance.
I ordered three blueberry plants and some solid and root growth and when my package arrived I had four packages of the root growth stuff only two packages of organic soil and a Bob Ross planter no blueberry plants which struck me as odd I called right away and two weeks later I got three blueberry plants not sure why the invoice said I should have gotten them but we're not in the package so my feeling is I am not happy with how your shipping works and my not buy again...
We are so very sorry to hear this and if there is anything further you were to need, please do not hesitate to make us aware. We will be here for you in any way that we can!
I am very leased with my order. Everything arrived nice and healthy I repotted all of them and you can see the new growth Priceing was good compare, d to the big box stores
I ORDERED IT ON 04-24-21 AND WAS DELIVERED ON FRIDAY 04-30-21 THEY WERE NEATLY PACKED, I PLACED THEM IN THE GROUND MAY THE SECOND THEY ARE DOING GREAT THANKS
Not happy with the quality of plants - even the ones we received for the replacement of the old ones are not good!
We are so very sorry to hear this and are reaching out privately to offer further assistance.
I was disappointed in the size of the plant that I received, it was quite small. They should do a better job of explaining what it means when you order a plant, or give a better description of the size of the plant you will get.
We are so very sorry to hear this and are reaching out privately to offer further assistance.
Perfect experience- great products- super timely and well handled.
Answer: Cancel your order now before it's too late, go to a local nursery and save yourself some money and unwarranted aggravation, these folks are not honorable.
Answer: I ordered 3 autumn blaze maples. They have been in the ground for 2 years now and have yet to turn red in the fall. I did some research and found that they only turn red if the temperature conditions are right. I live in Idaho and we basically skipped fall this year and went straight into winter. So once again the leaves just turned brown. I am hoping to finally get a display next year.
Answer: The same thing is happening to me. My tree died and they keep saying they're going to make good and nothing happens. Real crooks, this company.
We are so very sorry to hear this and are reaching out privately to offer further assistance.