FastGrowingTrees.com
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FastGrowingTrees.comReviews 28,307

4.2

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,074
shipping
245
quality
12,370
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Colorado
2 reviews
0 helpful votes
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No reply to email
June 18, 2021

Few plants came root damaged and/or dead... sent email with photos but no reply.

Date of experience: May 19, 2021
Maine
1 review
0 helpful votes
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The trees arrived dead
May 21, 2021

Both of the trees arrived with no leaves on them, I planted them right away following instructions however its been weeks and neither of them has grown a single leaf.

Date of experience: May 19, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Missouri
1 review
0 helpful votes
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PERFECT!
May 19, 2021

Ordered a Queen Palm for my son inlaw in Iowa. It showed up on his door step on time and in perfect condition. He was ecstatic to have a piece of Florida at his home.

Date of experience: May 19, 2021
Rhode Island
1 review
0 helpful votes
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My experience
May 19, 2021

I had an issue and it was resolved immediately. Can't ask for more.

Date of experience: May 19, 2021
Minnesota
1 review
0 helpful votes
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I purchased a superior plum tree that isn't going to make it. Every branch was pruned, the roots were trimmed, all the leaves brown around the edges with some branches looking dark and dead. I planted it anyway and I'm hoping to see some improvement prior to the warranty period ending. The tree was $139.95 on fastgrowingtrees.com. I found the same size superior plum tree locally for $69.99 and it's thriving, flowering, and looking great. I also purchased a north star cherry tree. The cherry tree is small, but doing well and looks like it produce fruit the first year. Overall my order wasn't a total bust, but I would only use them again for something I can't find locally. They are very overpriced, and the "free shipping" is absorbed into the extra cost of the tree. I still had to pay an oversized shipping fee around $8 with the "free shipping"

Date of experience: May 19, 2021
North Carolina
1 review
0 helpful votes
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Half Dead
May 21, 2021

Sadly the web site looked reputable. I was looking for white azaleas and the pictures looked great.

Date of experience: May 19, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Pennsylvania
1 review
0 helpful votes
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Great customer service
May 19, 2021

So good to be able to speak with a knowledgeable customer service person about my concerns.

Date of experience: May 19, 2021
Pennsylvania
1 review
0 helpful votes
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Some damage, but not serious
May 19, 2021

One of the items I ordered (which unfortunately was a gift) was a bit broken at the top and looked kind of banged up in transport, but I am sure it will grow fine. Customer service was very helpful. Otherwise, everything else was great. Would order from you again.

Date of experience: May 19, 2021
Maryland
1 review
0 helpful votes
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Surprised
May 19, 2021

Ferns were great. Send me a list of ferns that will survive our area 6 winter.

Date of experience: May 19, 2021
Tennessee
1 review
0 helpful votes
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Lightning fast!
May 19, 2021

VERY fast shipping. Plants arrived in great condition. Will definitely order from them again!

Date of experience: May 19, 2021
New York
1 review
0 helpful votes
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Christmas palm
May 19, 2021

My original order was delivered almost dead. But, I called customer service and they replaced my palm with a new one and I couldn't be happier.

Date of experience: May 19, 2021
Texas
1 review
0 helpful votes
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From bad to good
May 19, 2021

The plants arrived in shambles. Dumped out inside the boxes. The tree trunk (questionable term there) was snapped in half inside its box. This was mainly due to lousy packing (IMO). The plants I wasn't too concerned about but the tree was a different matter. HOWEVER... I emailed customer support with pictures and they replaced the tree immediately. Everything is planted now and seems to be doing fine. I would still recommend FastGrowingTrees because their customer service is top notch.

Date of experience: May 19, 2021
New York
3 reviews
0 helpful votes
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The plant is already dying!
May 21, 2021

I followed the instructions to the letter, watered every day & it is already dying!

Date of experience: May 19, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

New Jersey
1 review
0 helpful votes
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The bent branches are not recovering and the mail middle branch is bent and the tree is not going straight up with the main one broken and secondary bent.

Date of experience: May 19, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Texas
1 review
0 helpful votes
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Exactly as promised! Your website and description of products is spot on and I appreciate the truthfulness provided.

Date of experience: May 19, 2021
Utah
1 review
0 helpful votes
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Great customer service
May 19, 2021

I ordered three shrubs and a small tree that arrived in less than stellar condition. The hydrangeas had all come out of their containers and the soil was everywhere. Two of the three have come back but the third lost all of it's leaves due to breakage during shipping. The tree's central leader had been folded down and broken to fit in the box. However, I emailed customer service and they promptly sent out a new tree that arrived in great condition and told me that if the hydrangeas did not come back within 30 days that they would replace them as well. So even though it was a rough start I am pleased with the service.

Date of experience: May 19, 2021
Washington
1 review
0 helpful votes
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Online buying was easy but the shipping took over a week and the plants were in very rough shape and trying to keep them alive right now. Wont buy again from them - spent too much money for poor quality once delivered.

Date of experience: May 19, 2021
New York
1 review
0 helpful votes
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Palm trees
May 21, 2021

Very misleading advertising! Showed a nice size tree and shipped a small plant. I sent it back! This company literally wants at least three times the price of anyone else for comparable product!... NO THANKS! Will not be shopping here!

Date of experience: May 19, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear about your experience! We are confident that this has been resolved but if there are any questions or concerns we have not addressed yet, please let us know and we'll be more than happy to help out!

Colorado
1 review
0 helpful votes
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I look around at other vendors for the Peaclillies and I found them here and was pleased with whole process easy convenient..

Date of experience: May 19, 2021
Texas
2 reviews
0 helpful votes
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Poor quality
May 19, 2021

Plants were abused, one plant was barley attached to the roots. Not sure either one will survive.

Date of experience: May 19, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.