FastGrowingTrees.com
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FastGrowingTrees.comReviews 28,307

4.2

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,074
shipping
245
quality
12,370
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Florida
1 review
0 helpful votes
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Good quality, bad shipping
May 21, 2021

Trees were good quality, a little smaller than what I had hoped for, but shipping could improve.
The boxes tell the shipper to keep the box in a certain direction, but there's so much other writing on the box it's hard to see. My plants were a little damaged because they propped the box up in the wrong direction, but FGT was good about responding to my concern and offered replacements if needed. So far, after re-potting one, they are thriving and I haven't had to file a claim.

Date of experience: May 21, 2021
Arizona
1 review
0 helpful votes
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On the third try the plants finally arrived in good shape and will not have to be replaced. The coast to coast shipment is hard for them but finny it worked with improved packaging. Though it was somewhat frustrating, the service and client attention was extraordinary. They did everything necessary to ensure my satisfaction. Excellent and responsible service.

Date of experience: May 20, 2021
Florida
1 review
0 helpful votes
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Hybrid Poplar tree
May 20, 2021

Arrived looking great. Great packing job. Planted it the next day according to directions and now, just a few weeks later it's perky and growing. Great service.

Date of experience: May 20, 2021
Colorado
1 review
0 helpful votes
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Failing Tree
May 20, 2021

Last year I purchased a Crimson Maple and although it doesn't appear dead it has no leaves and has not thrived. I'm disappointed because the 2 Cleveland Pears I purchased at the same time are doing very well.

Date of experience: May 20, 2021
Oklahoma
2 reviews
0 helpful votes
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Great Company!
May 20, 2021

I was very impressed with the website and the information on it. I bought 10 cypress trees which arrived in great condition and I really appreciated all the info included with them! I will be buying more from FastGrowingTrees.com. :)

Date of experience: May 20, 2021
California
2 reviews
0 helpful votes
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Achacha tree
May 21, 2021

I got the the plant about one week after the purchase. The plant arrived with broken trunk and it is dying now..

Date of experience: May 20, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

New Jersey
1 review
0 helpful votes
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"Thuja Green Giant"
May 20, 2021

This was the first time I purchased from Fast Growing Trees and Couldn't be more pleased!
When I called the person Who assisted me with my purchase she was So Friendly, Professional, and patient. She helped me decide what size I would need for the area I wanted to add more privacy to my back yard. Unfortunately I do not remember her name
But would like to say thank you for all your help I so appreciate it.

Date of experience: May 20, 2021
Alabama
1 review
0 helpful votes
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Thorns
May 20, 2021

Limequat tree had thorns and was not told that at purchase. Not in description. Want it for patio and indoors but thorns are not good. Not happy. With that costly mistake. Spoke to company and it was stated after looking it up that could happen.

Date of experience: May 20, 2021
Illinois
1 review
0 helpful votes
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First Time ordering
May 20, 2021

Overall good experience. Ordered over the phone. The person I spoke with was very helpful.

Date of experience: May 20, 2021
Illinois
1 review
0 helpful votes
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Was a great experience. Would most definitely order again

Date of experience: May 20, 2021
Maryland
1 review
0 helpful votes
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Dogwood
May 20, 2021

The tree sat at FedEx for an extra day so when it arrived the leaves were all dying. We have planted the tree and my wife says it's in shock and will recover. BAll leaves are brown and falling off.

Date of experience: May 20, 2021
Virginia
1 review
0 helpful votes
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Weak trees with bare roots
May 21, 2021

All trees came alive but weak. Dont buy anything bare roots.

Date of experience: May 20, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Georgia
1 review
0 helpful votes
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Shipped With Care
May 20, 2021

Thanks. I received my Sweet Bay Leaf order as promised. Because of unavoidable circumstances, I had to leave the package unopened and the plant unplanted for a week after delivery. I expected to find a dead plant when I finally opened the package. Instead, I found a perfectly healthy bush patiently waiting for my overdue attention. Thank you for sending me a plant with protected, moist rootball able to endure a bit of unintended neglect. Very professional.

Date of experience: May 20, 2021
Colorado
1 review
0 helpful votes
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Decent
May 21, 2021

I bought 3 trees my biggest one was dead and then I paid 25 for shipping of a replacement and that tree was just as bad barley even a tree and pretty much dead. It ain't my worst experience but definitely wasn't my best

Date of experience: May 20, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Tennessee
1 review
0 helpful votes
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So many emails
May 21, 2021

Everything was great until I put in the order. I've received 3 emails in the last few minutes to review everything. 2 emails a day from the site.

Date of experience: May 20, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so so very sorry for the overabundance of emails! But if there is anything we can do to help, please make us aware!

Texas
1 review
0 helpful votes
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Rust fungus on apple tree
May 21, 2021

The Dorsett golden apple tree is covered in rust fungus. I hope it does not spread to my other trees. :(

Date of experience: May 20, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so so very sorry to hear this and are reaching out privately to offer further assistance.

Washington
2 reviews
0 helpful votes
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Nice tree
May 20, 2021

Tree arrived in good condition. Planted as soon as it was delivered and it is thriving! Lots of new growth!

Date of experience: May 20, 2021
Michigan
1 review
0 helpful votes
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Back ordered
May 21, 2021

Ordered 2 trees were supposed to ship in 2 days, waited 5 then called they were back ordered, never contacted or sent an email to let me know. Found them somewhere else called back and they couldn't fine the order number to cancel, once they did they said ok you all set, no confirmation number for cancellation nothing. Terrible customer service

Date of experience: May 20, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear about your experience! We are confident that this has been resolved but if there are any questions or concerns we have not addressed yet, please let us know and we'll be more than happy to help out!

Pennsylvania
1 review
0 helpful votes
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Peach tree
May 20, 2021

My patio peach tree is still not growing very well. Losing leaves and little peaches on tree are drying and falling off.

Date of experience: May 20, 2021
Indiana
1 review
0 helpful votes
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My plants delivered 4 days after my first confirmed date from FeEx and ended up in boxes on the truck for a week. Needless to say they were in poor shape by the time I got them so only time will tell if they survive. My Hydrangea was sent dormant, which I read ahead of time, but it still has not done anything either so I hope it actually survives.

Date of experience: May 20, 2021