FastGrowingTrees.com
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FastGrowingTrees.comReviews 28,305

4.2

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,074
shipping
245
quality
12,370
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139,570 reviews

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Tennessee
1 review
0 helpful votes
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Dead Plants
May 24, 2021

We ordered 8 plants in total and 6 of them were fine but two of the New Love Clematis Shrubs arrived in rough shape. We planted them in hopes that they'd make it, but no luck. An email was sent to customer service a few weeks ago but we haven't heard anything back. We could have already returned them to a local store for replacement.

Date of experience: May 21, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry that we never received your email! We have reached out privately to get some photos!

Florida
1 review
0 helpful votes
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Very Pleased
May 21, 2021

Fast shipping and delivery. Was an anniversary gift for my Son and Daughter-in-law and they were very happy with the crabapple tree for their new house.

Date of experience: May 21, 2021
Oklahoma
1 review
0 helpful votes
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PURPLE FIG TREE
May 21, 2021

WHEN IT ARRIVED... THE MOST OF THE LEAVES WERE DROOPING AND OVERALL APPEARANCE AFTER REMOVING FROM THE SHIPPING BOX LOOKED PATHETIC. HOWEVER, I READ THE INSTRUCTIONS AND TRIMMED ALL THE DEAD AND DROOPING LEAVES OFF. TWO WEEKS LATER, IT LOOKS LIKE A DIFFERENT TREE. ALL THE NEW LEAVES ARE LARGE AND ROBUST. I'M EXTREMELY HAPPY WITH THE RESULTS. THIS WEEKEND I WILL PLANT IT IN ITS FINAL LOCATION. THANKS FOR A GREAT TREE.

Date of experience: May 21, 2021
Michigan
2 reviews
0 helpful votes
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An overall great experience with FastGrowingTrees.com! Very informative website, easy to order, very quick response in shipment, quality packaging of trees, and a quality product!

Date of experience: May 21, 2021
Texas
1 review
0 helpful votes
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Disappointed.
May 24, 2021

I was excited to find this site to buy trees. I placed an order to surprise my wife with a tree she wanted. The tree never showed up. I called and spoke to a rep and was told it would ship today. After four calls like that I had to cancel the order. I feel let down but I did get my money back in a timely fashion.

Date of experience: May 21, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry for the inconvenience! Due to the winter storm that TX encountered, it wiped out a lot of their citrus inventory so we weren't able to ship your tree. Again, we do apologize!

West Virginia
1 review
0 helpful votes
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Cherry trees
May 24, 2021

I was disappointed in the two cherry trees I was sent. The Bing cherry was leafless and barely over 1/2 inch in diameter and the Black Tartan had leaves but was obviously distressed. For a $100 dollars each, the trees should have been more mature and in better condition on arrival.

Date of experience: May 21, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear about the concerns with your trees! We've reached out to get some photos so we can assist you further!

Kentucky
1 review
0 helpful votes
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Great
May 21, 2021

Everything about experience was great. Received a broken tree and they sent another one quickly.

Date of experience: May 21, 2021
Kentucky
1 review
2 helpful votes
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Muskogee Crape Myrtle
May 24, 2021

FedEx delivered the package. Package received with a fist-size hole in it. Burlap sack around ball of tree also ripped and dirt was emptied into the box. Planted tree 16 days ago. Looks like the Charlie Brown Christmas tree, despite keeping the tree moist and perfect growing weather. Very disappointed with my first experience with Fast Growing Trees, though customer service has been easy to deal with so far. Will peel back a small spot at base of tree today to see if any green inside.

Date of experience: May 21, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your tree arrived! Our customer service team will replace it if it does not recover. We look forward to working with you on this!

Colorado
2 reviews
0 helpful votes
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This is my first order prom this company. The two Hydrangea Trees and two Rose trees arrived promptly via FEDEX and were planted. Now they are thriving! Just one issue propped up and Tiffany from customer service resolved it promptly. I would highly recommend this company.

Date of experience: May 21, 2021
New York
1 review
0 helpful votes
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Sad tree
May 21, 2021

The tree shipped to my home was the size of a twig and not healthy looking. If it saw this tree in a store I never would have purchased it.

Date of experience: May 21, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so so very sorry to hear this and are reaching out privately to offer further assistance.

Idaho
1 review
0 helpful votes
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Sad plant
May 24, 2021

I received my monstera a few days after ordering. I did everything instructed and it still looks extremely sad. It also arrived with a lot of damaged leaves.

Date of experience: May 21, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear this! We've reached out privately to get some photos of your plant so we can help!

Washington
1 review
0 helpful votes
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Dead trees.
May 24, 2021

Shipping took 11 days! These are living things- or were. What respectable service would ship living trees this way? Plus, the almost $200 "tree" had been chopped down to a stick, not one branch or leaf to make it easier for them to package, instead of simply wrapping it. And it arrived unsalvageable anyway. Terrible!

Date of experience: May 21, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear about the concerns with your tree! We've reached out privately to get some photos of your plant so we can assist you further!

Virginia
1 review
0 helpful votes
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It was a gorgeous gift
May 21, 2021

The recipient loved the indoor potted tree! She bought a decorative pot to replant it in and now it's on her porch

Date of experience: May 21, 2021
Michigan
1 review
0 helpful votes
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Great and Terrible
May 24, 2021

Purchased 2trees at once.
One is outstanding healthy tree but the other one is about to die soon after received.
Customer service responded back to me in timely manner but it was enough to show they exist, not exactly helped by looking at pictures we provided.

Date of experience: May 21, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear about the concerns with your tree! We have reached out privately to help!

Massachusetts
1 review
0 helpful votes
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Called fast growing trees and told I would be called back. Never got that call.

Date of experience: May 21, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Minnesota
1 review
0 helpful votes
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Just Awesome
May 21, 2021

Great product, great service, easy delivery, excellent communication. What more could you ask for!

Date of experience: May 21, 2021
Massachusetts
1 review
0 helpful votes
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Hi I ordered a dogwood tree and it arrived dead with crispy leaves. I filed a complaint and sent pictures of the tree and have heard nothing back except more marketing emails and emails asking to rate my service which was clearly disappointing.

Date of experience: May 21, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Michigan
1 review
0 helpful votes
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Some plants arrived damaged but replacement stock of higher quality was shipped right away.

Date of experience: May 21, 2021
Minnesota
1 review
0 helpful votes
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Shipping
May 21, 2021

The packaging could be better as the plants were somewhat damaged in transit, however the are thriving since planted.

Date of experience: May 21, 2021
Massachusetts
1 review
0 helpful votes
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Healthy and good size trees
May 21, 2021

Bought Blue Wonder Spruce Trees. They arrived in healthy condition several weeks ago and currently have new growth at the tips.

Date of experience: May 21, 2021