FastGrowingTrees.com
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FastGrowingTrees.comReviews 28,305

4.2

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,074
shipping
245
quality
12,370
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North Dakota
1 review
0 helpful votes
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Love my tree!
May 21, 2021

The order went smoothly from the first time I contacted Fast Growing Trees by phone. Very kind and helpful staff. The only glitch was my tree was shipped earlier than expected so ai had to so some quick planning, but I got the tree planted and it is doing very well so far!

Date of experience: May 21, 2021
New York
1 review
0 helpful votes
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All plants (arborvitae, roses, azaleas) arrived in excellent condition and are flourishing in their pots on my patio. Unfortunately getting them in the ground is delayed until I can get my little bit of land (poorly drained clay) prepared to give them a happy home. I'm hoping that will happen soon and they will still be thriving by the time they can be planted.

Date of experience: May 21, 2021
Texas
1 review
0 helpful votes
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Red japanese maple
May 21, 2021

As soon as I received the box... I opened it and noticed all the leaves were brown and curled up... dry. I got it in the soil within the hour and watered it. It's been a week and I haven't noticed any new sprouts/leaves yet. It's been getting plenty of rain and sun.
I'm concerned it may not have survived the trip. Will continue to monitor it.
Regards

Date of experience: May 21, 2021
Oklahoma
1 review
0 helpful votes
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Quality products
May 21, 2021

The quality of the product was great. Shipping was wonderful. The plants were safe and securely delivered

Date of experience: May 21, 2021
Nebraska
1 review
0 helpful votes
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Dead tree
May 21, 2021

Bought 2 trees last summer. 1 of them did not make it through winter. They credited me back the price I paid for that tree and I was able to get another.

Date of experience: May 21, 2021
Texas
1 review
0 helpful votes
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The tree (Flame Thrower Red Bud) arrived on time, in a tall box. Ok - I thought that was weird, a tree in a box. Given how skinny it was, I named it Tooth Pick Charlie (from the movie Some Like it Hot with Tony Curtis and Jack Lemon). Seriously - the broom handle I used to stake it was thicker! I was skeptical as the root ball was pretty small. There were young leaves on the branches so I said encouraging things to the tree and planted it as directed. One month later Tooth Pick Charlie is THRIVING and producing all kinds of new, beautiful leaves. So have faith!

Date of experience: May 21, 2021
Colorado
1 review
0 helpful votes
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Plants were dead
June 20, 2021

Plants were dead when they arrived... so I am unhappy

Date of experience: May 21, 2021
Pennsylvania
1 review
0 helpful votes
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Disappointed
May 21, 2021

The tree arrived carefully packaged and looking quite healthy. I planted it the day after arrival, kept it regularly watered, and it seemed to thriving. But within two weeks, the leaves turned brown and are beginning to fall off. Looks like the tree is dying.

Date of experience: May 21, 2021
California
1 review
0 helpful votes
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Excellent customer service
May 21, 2021

The customer service agent (Mandy?) that assisted me was very helpful. She was patient and knowledgeable which made my purchase a breeze.

Date of experience: May 21, 2021
Texas
1 review
0 helpful votes
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Philodendrum
May 21, 2021

Very good experience. Would order again.)*******0000

Date of experience: May 21, 2021
Massachusetts
2 reviews
0 helpful votes
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Toll little too late (or not)
June 20, 2021

I had asked that the tree be sent on a certain date as I was away
Ti arrived early
The roots fell out of the bag when i opened it
The fertilizing materials are unarmed and confusing and I was apparently not given enough
I hope all goes well, but not too confident

Date of experience: May 21, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry that your tree arrived earlier than expected! We have reached out privately to see what we can do to help with your concerns!

Texas
1 review
0 helpful votes
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Nice Plant
May 21, 2021

When I received the plant it looks in good condition but some leaves had tiny holes. I was observing the plant these past weeks and new nice leaves are growing but also it looks like tiny holes are still showing in other leaves.

Date of experience: May 21, 2021
Michigan
1 review
0 helpful votes
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Healthy looking $#*! willow
May 21, 2021

When I placed the order, she was very helpful. Friendly which is important

Date of experience: May 21, 2021
Florida
1 review
0 helpful votes
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Both the lemon tree and lemon bush were well packaged and arrived safely. The bush already has 7 lemons! Excellent customer service and delivery notifications along the way. Highly recommend this outstanding company!

Date of experience: May 21, 2021
Colorado
1 review
0 helpful votes
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Off to a Good Start
May 21, 2021

Trees were packaged well. They arrived quickly and in good shape. The trees are already putting out new shoots.

Date of experience: May 21, 2021
California
1 review
0 helpful votes
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Waste of Money
June 20, 2021

Puny 5 gal tree. For what I paid for it I could have gotten a 15 gal tree locally.

Date of experience: May 21, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

New York
1 review
0 helpful votes
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Calamondin Tree damaged
May 24, 2021

My first shipment received was pretty much a 3ft tall stick with 1 branch left. The 2 other branches were broken. Customer service was great though, they sent another one out right away. 2nd shipment arrived, 2 branches were broken again, I guess that is their average during transit. This one had more branches so it wasn't as bad. I bought the 1 year guarantee, so we'll see as the tree grows or survives throughout the year.

Date of experience: May 21, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry that the carrier didn't handle your trees well! This should not have any effect on the growth and health of the tree but please let us know if we can answer any questions or concerns!

Oregon
1 review
0 helpful votes
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I ordered several plants and honestly none of them have grown much. The quality was okay but could have been packaged better. I bought trees at my local Home Depot for less money that are doing better.

Date of experience: May 21, 2021
Florida
1 review
1 helpful vote
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After noting that the first tree made a strange roundabout trip around the country before reaching us, we received a crispy-leafed remnant of what we had expected to be our beautiful young eucalyptus tree. So we inquired as to the expected state of affairs. Customer service promptly replied and sent a new tree. It arrived two days later in perfect condition. (First tree died. Second tree is doing great!)

Date of experience: May 21, 2021
Illinois
1 review
0 helpful votes
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Weeping Cherry tree
May 21, 2021

I ordered a Weeping Cherry tree for my Brother-in-law and sister. It arrived damaged, the top 2 branches were broken. They contacted FastGrowing Trees and they sent a replacement immediately. Great customer service!

Date of experience: May 21, 2021