FastGrowingTrees.com
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FastGrowingTrees.comReviews 28,292

4.2

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,074
shipping
245
quality
12,370
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California
1 review
0 helpful votes
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Amazing Customer Service!
May 26, 2021

I ordered a Grand Nain banana tree for my yard and FedEx took their sweet time getting it delivered to me. They also didn't keep the box on its side so my poor banana tree was bent and the trunk was split. I emailed FGT with photos and a summary of what happened. Within an hour, they started the process to send me a replacement! The replacement arrived yesterday and it was a larger tree than my original order. The replacement is a beautiful specimen and I can't wait to watch it grow!

Date of experience: May 26, 2021
Illinois
2 reviews
0 helpful votes
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Everything came as promised.
May 26, 2021

I found what I needed and ordered it. I have never ordered plants before so I was a little nervous. The only thing I wish they would have provided is updates to when the items were shipped etc.

Date of experience: May 26, 2021
California
1 review
0 helpful votes
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Great customer service
May 26, 2021

Was a little disappointed with one of my trees upon arrival. However, fast-growing trees made it right by shipping me a replacement. The tree has not arrived, but I'm going to trust that my new tree will be just perfect as the rest of the trees I ordered.

Date of experience: May 26, 2021
North Carolina
1 review
0 helpful votes
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Poor shipping
June 1, 2021

I was disappointed that our plant arrived a full datel ate from FedEx, with a damaged shipping box. The citronella plant was withered, and the very dry dirt accompanying it was scattered all over the box. We have had to carefully nurse it back to life, but it's still not growing as fast as years of other citronella plants we've used to successfully ward off mosquitos.

Date of experience: May 26, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your order arrived! We have sent a private message to get some photos so we can take a look and help out!

New York
1 review
0 helpful votes
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Small and Charlie Brown like
June 1, 2021

I paid extra to get the bigger trees and (2) of them are bigger and (2) are very thin and not tall. The two small ones have very little foliage in comparison.

Date of experience: May 26, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear that your trees are not satisfactory! We are reaching out now to get some photos so we can see what you received and offer some assistance!

North Carolina
2 reviews
0 helpful votes
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A Rose
May 26, 2021

Easy to order and receive within planting time period and a video to view for planting. I don't have a green thumb so need all the help I can get. So for the short time we've had this tree I'd say it's doing good.

Date of experience: May 26, 2021
Missouri
1 review
0 helpful votes
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Small, poorly formed tree
June 1, 2021

Shipment was fast and well packaged. However, the quality of the tree was disappointing. It was small and had a poorly formed structure.

Date of experience: May 26, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear that your tree is not satisfactory! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Texas
1 review
0 helpful votes
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The rose trees I ordered a month ago was delivered on a Sunday when we were out of town. Did not receive any notification of being shipped. We returned on Monday and when we went to unpack them we discovered that one tree had all the soil on the other side of the box and bare roots. We repotted them and this one has not died but it has not produced any flowers like the other one.

Date of experience: May 26, 2021
Florida
1 review
0 helpful votes
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Terrible Customer service
May 26, 2021

Once you place an order that's it.
If you have any problems you can't get any help!
My plants all came damaged they were not packaged well and I still have not been able to get someone to talk with me about the damage. 5 emails and pics to them with no response.

Date of experience: May 26, 2021
New York
1 review
0 helpful votes
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Excellent Trees
May 26, 2021

Trees arrived on time and in fine shape, They are planted in desirable locations and doing well!

Date of experience: May 26, 2021
New York
1 review
0 helpful votes
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Great customer service.
May 26, 2021

Great customer service, there was a slight mix up with my order. Mostly my fault and the quickly sent out the correct order free of charge. All my on line orders will be through Fast Growing Trees.

Date of experience: May 26, 2021
Ohio
1 review
0 helpful votes
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First time buying trees online
May 26, 2021

Not sure I remember how I found FGT, but I do like the ease of purchasing my trees online. They do come ready to plant and for the most part, the trees look good.

Date of experience: May 26, 2021
Illinois
1 review
0 helpful votes
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Great Trees
May 26, 2021

I ordered 8 fir trees and when they arrived they were healthy and "happy". I planted them about 3 weeks ago and they are doing great. I would definitely use this company again.

Date of experience: May 26, 2021
Texas
1 review
0 helpful votes
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Not the best condition
June 1, 2021

One avocado tree has lost all its leaves, the others leaves are turning brown and looking like they will fall off any day now.

Date of experience: May 26, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!

New Jersey
1 review
0 helpful votes
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What a scam
June 1, 2021

It seems this company business model is to lie using pictures and then sell dead crap charging an arm and a leg for it. Fool me once...

Date of experience: May 26, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear that your order is not satisfactory! The photos on our site are of mature plants and what your plants will look like under the proper care. We are reaching out now to get some photos so we can see what you received and offer some assistance!

Texas
1 review
0 helpful votes
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Mayer Lemon tree
May 26, 2021

Sent this to my daughter for her birthday day. Reliable service. Arrived in a timely fashion.

Date of experience: May 26, 2021
New Jersey
1 review
0 helpful votes
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Disappointed
May 26, 2021

According to the description on the site the trees would be 1-2 feet tall and shipping would be 1-2 days. Received the trees in 4 days very dry with cracked containers. Most of the trees were not even a foot tall. So disappointed probably won't order from here again.

Date of experience: May 26, 2021
Georgia
1 review
0 helpful votes
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Climbing rose
June 1, 2021

The rose arrived promptly. I planted it promptly. It is trying to adapt but appeared stressed when it arrived. Also I would have thought for the cost it would have been bigger, stronger looking and vibrant. Hopefully it will recover and become the rose I need for climbing along the backyard fence.

Date of experience: May 26, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear that your plant is struggling! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!

Massachusetts
1 review
0 helpful votes
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Dying Trees
June 1, 2021

I recently ordered a peach tree and cherry tree. The peach tree arrived with no leaves. Ten days later still no signs of growth.

The cherry tree had leaves upon arrival but has lost them and the tree seems to be in decline. I have followed the directions of care to the letter for both trees but it has not improved their condition.

Date of experience: May 26, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear about the concerns with your trees! We are reaching out to get some photos so we can assist you further!

Massachusetts
1 review
0 helpful votes
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5-6' Flame Thrower RedBud
May 26, 2021

Tree arrived fast. When I saw the box the tree was in it was shredded and mangled but to my relief the tree was in good shape! The specimen I received was beautiful!
It been 3 weeks and unfortunately I haven't had any new growth but will have to wait it out to see what the final outcome is.
Very happy with service

Date of experience: May 26, 2021