FastGrowingTrees.com
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FastGrowingTrees.comReviews 28,232

4.2

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,067
shipping
245
quality
12,370
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Michigan
1 review
0 helpful votes
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Cherry Tree
June 5, 2021

Great customer service and quick free shipping to Michigan.
Can't wait till next spring for my first few cherries

Date of experience: June 5, 2021
District of Columbia
1 review
0 helpful votes
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Great experience overall. Shipping was extremely fast, as advertised. I received my tree in the mail 2 days after ordering.

Date of experience: June 5, 2021
South Carolina
1 review
0 helpful votes
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Leyland Cypress
June 5, 2021

No problem with any of the steps to order the purchase, pay for it, received as described, packaged extremely well. Highly recommend Fast Growing Trees.

Date of experience: June 5, 2021
New York
1 review
0 helpful votes
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Prompt response and handling of issues I have reported with my purchase.

Date of experience: June 5, 2021
California
1 review
0 helpful votes
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Disappointed
June 5, 2021

Blackberry plant came damaged with much of its soil out of its pot during the shipping. A few days later, plant leaves were curling and when I contacted Live Chat, I was told to spray neem oil on it. I did and now the leaves have all browned and look half eaten. I think the plant is infested with blackberry phyllis and has sent pictures to FastGrowingTrees. I never got a response back and it's been over a week now.

Date of experience: June 5, 2021
New York
1 review
0 helpful votes
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In adequate packaging
June 9, 2021

The tree did not survive the shipping process. It was put in a box with no protection and it showed broken in several places. I should have just gone to a local nursery.

Date of experience: June 5, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear about your experience! It looks like we’ve since been able to resolve this, but if there are any questions or concerns we have not addressed yet, please let us know and we'll be more than happy to help out!

New Jersey
1 review
0 helpful votes
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Wisteria purchase.
June 5, 2021

I was impressed with the care my vine was packed. The plant was healthy, and after planting is growing more quickly than t would have expected. I would certainly purchase from your site again.

Date of experience: June 5, 2021
New York
1 review
0 helpful votes
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Terrible
June 9, 2021

Trees would not have arrived when promised to be planted and therefore canceled. You would not give me credit (even though you did not meet your promise of delivery) until fedex returned the trees to you. I hope you have given me the credit by now. This was a terrible experience because we missed planting time and now must wait until the fall. You should give me free trees in the fall. Just terrible. Should be ashamed of your company.

Date of experience: June 5, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this! We, unfortunately, can not guarantee delivery dates but can give our best estimate. If there is anything further we can do to help, please do not hesitate to make us aware.

New Jersey
1 review
0 helpful votes
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Poor looking trees
June 9, 2021

Very poor experience with the trees. 2 trees were purchased, planted, and watered as directed. Both trees look dead. Since I have had a major landscaping project done, these trees look awful. So disappointed. I have asked for warranty refund, sent pictures as requested and have not been satisfied with the warranty refund. Instead the company keeps stalling, asking for pictures ( already sent!), and pretending that the trees will magically recover ( after the warranty time frame of course!). $179 is a large amount of money to waste on these terrible trees.

Date of experience: June 5, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and can see we are in the process of getting this resolved for you. If there is anything further you were to have questions or concerns about, please do not hesitate to make us aware!

Texas
1 review
0 helpful votes
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Very disappointed
July 5, 2021

My order arrived like my last order, nicely boxed and on time. When I opened the box the box, it was full of soil as were the bagged plants. Getting the 2 and 3 gallon containers out, all had the plants loose and out of their container and being loose, a lot of limbs were broken off. But after checking the plants, U found a bigger surprise. The plants had been repotted from 3 quart or 1 gallon to a 3 gallon before shipping. The outline of the original pot was packed dirt as it came out of the small pot. The dirt added when repotted had all emptied out when shipped. One plant was dead, one lost most of its limbs but I think I can save. It won't bloom this year. Shame on you for this deceit I paid for 3 gallon plants and received 1 gallon size damaged because of it. I am sure this won't be posted.

Date of experience: June 5, 2021
Pennsylvania
1 review
0 helpful votes
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Perfect Dogwood
June 5, 2021

We ordered a white dogwood. It arrived quickly in perfect condition and is growing beautifully in our back yard.

Date of experience: June 5, 2021
Oregon
1 review
0 helpful votes
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Broken cherry trees
June 5, 2021

I ordered and received two cherry trees that were damaged during shipment. FGT replace the trees at retail value.

Date of experience: June 5, 2021
Texas
1 review
0 helpful votes
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Didn't Receive Plant or Refund
July 5, 2021

I ordered two plants and only received one of them. I never received the peach tree and when I requested to cancel it, I never heard back or get a refund... :(

Date of experience: June 5, 2021
Pennsylvania
1 review
0 helpful votes
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Delivery
June 5, 2021

The plant was delivered quickly and in good condition

Date of experience: June 5, 2021
Ohio
1 review
0 helpful votes
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BENJAMINIA FICUS
July 5, 2021

When my ficus tree arrived, 1/4 of the leaves on one side were already off. In the 3-1/2 weeks since then, despite watering properly and misting, only about 1/5th of the leaves has still surv!

Date of experience: June 5, 2021
Texas
1 review
0 helpful votes
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Lavender topiary
June 5, 2021

Both my topiaries were in excellent condition. I planted them the same day. They are thrive. I bought 2 more items and will continue to do so.

Date of experience: June 5, 2021
Tennessee
1 review
0 helpful votes
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Dead trees disappointment!
June 9, 2021

My 2 trees are dead! They arrived in a very loosely packed burlap bag with hardly any soil in it. They lost all leaves and are now dead! They only arrived with a few leaves. One had 2 actually. I sent in pics and talked with a rep who told me they were dormant. They are dead and have no leaves at all now. A total sham company. I feel stupid for ordering trees to be delivered by mail. Never again.

Date of experience: June 5, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear about your experience! We have reached out privately to help get you some replacements!

New York
1 review
0 helpful votes
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Harvey Lemon trees
June 5, 2021

My first order, 2/ 3 came broken. They were very nicely replaced, but one is severely humpbacked. Will try to prop up, but it would not have sold at a look/see nursery.

Date of experience: June 5, 2021
Pennsylvania
1 review
0 helpful votes
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Yellow azalea
June 5, 2021

Received my azalea, but didn't get a chance to plant it right away! It held up perfect til I got it in the ground, and is growing nicely! We didn't lose any leaves and it is a very hearty plant!

Date of experience: June 5, 2021
Colorado
1 review
0 helpful votes
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Olive and lemon tree purchase
June 9, 2021

I have purchased from fast growing trees before and had a good experience, I am giving a review on my second purchase of 2 olive trees and 1 lemon tree.

1 olive tree was in good condition the other had two broken branches and the lemon tree was completely broken. I understand there is always that risk when shipping delicate trees however I don't have the time to deal with customer service and returning of items. I don't think I will take the risk again.

Date of experience: June 5, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your trees arrived! We have sent a private message to get some photos so we can take a look and help out!