FastGrowingTrees.com
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FastGrowingTrees.comReviews 28,232

4.2

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,067
shipping
245
quality
12,370
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New Jersey
1 review
0 helpful votes
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Flawless process and great customer service. Amazing variety of choices.

Date of experience: June 8, 2021
Louisiana
2 reviews
0 helpful votes
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Warrany
June 8, 2021

I had several trees and scrubs that did not survive the first winter in North Central Idaho. The process to reorder was fast and easy!

Date of experience: June 8, 2021
Texas
3 reviews
0 helpful votes
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Poor packaging
June 8, 2021

Poor packaging and abysmal shipping create the perfect storm resulting in both shipments of blueberry bushes being broken to pieces. I think that the way plants are packaged by fast growing trees needs to be reviewed and restructured. The current packaging resulted in our plants arriving in terrible condition four out of four times. The odds should simply be better then a roll of the dice when it comes to receiving ones order in acceptable condition. I would also suggest a better labeling on the packaging to ensure shipping companies recognize which side is "up".

Date of experience: June 8, 2021
Indiana
1 review
0 helpful votes
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Very satisfied customer
June 8, 2021

Every tree, shrub and plant I've bought from Fast Growing Trees has been a happy experience, arriving quickly, in perfect condition and has growing quickly.

Date of experience: June 8, 2021
South Carolina
1 review
0 helpful votes
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Trees were dead upon arrival
June 9, 2021

I'm trying to revive them, but the avocado plant and lemon tree are a lost cause.

Date of experience: June 8, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Texas
1 review
0 helpful votes
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Eventually got what we wanted.
June 8, 2021

It took three tries but we finally are happy with our purchase. The shipping process was a little frustrating. The shipper wasn't being careful and the trees kept being damaged in transit. But after three attempts we finally got our trees in good shape. The really great thing about it was that FastGrowingTrees.com would take one look at the pictures and not hesitate to immediately ship a replacements. Very responsive in that regard.

Date of experience: June 8, 2021
Utah
1 review
0 helpful votes
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3BoyzMom
June 8, 2021

Ordering was easy. Grasses arrived packaged very nicely and the plants were of very high quality- healthy and beautiful! I also appreciated the planting tips. Very satisfied!

Date of experience: June 8, 2021
South Carolina
1 review
0 helpful votes
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Delivery Issues
June 9, 2021

When I placed the order I told the person that I needed the delivery to be delayed several days as I would be out of town. I was assured that the delivery would be when I was back in town. The delivery was made 4 days early, so the trees were outside in the sun on my driveway for 4 days. In addition, the boxes were labeled to stored horizontally. Both boxes were stacked vertically so one of the trees was "upside down" for the entire 4 days, making the root ball dry out. I planted the trees as soon as I returned home. Hope they make it, as they don't look too good so far.

Date of experience: June 8, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so so very sorry to hear this and are reaching out privately to offer further assistance.

Texas
1 review
0 helpful votes
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Pleased
June 8, 2021

I am pleased………………………………………………………………………………………………..

Date of experience: June 8, 2021
Nebraska
1 review
0 helpful votes
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Better than expected
June 8, 2021

We ordered a lime tree and have it about a month. We have repotted it and it is thriving. The tree arrived in very good shape.

Date of experience: June 8, 2021
Nevada
1 review
0 helpful votes
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Warranty
June 8, 2021

Very pleased with there quick response, and was able to select new trees due to there fast service.

Date of experience: June 8, 2021
Connecticut
1 review
0 helpful votes
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2 trees, one lived
June 8, 2021

Great experience overall but unfortunately one of the apple trees we ordered died shortly after we planted it. The other is alive and well and we hope it will thrive!

Date of experience: June 8, 2021
New Jersey
1 review
0 helpful votes
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Blue Tuscan Rosemary Tree
June 9, 2021

I received this tree and it was dead within 4 weeks of purchase. I can't tell you how disappointed I was.
I had been looking for one of these for years. My house is full of plants and they are all thriving! I don't know why this tree didn't survive but I was more annoyed with the company when I had called to tell them about it.
This will be the last time I order from them because of their customer service!

Date of experience: June 8, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

New York
1 review
0 helpful votes
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Do not use FedEx
June 9, 2021

While shipping a live plant in warm weather the shipping company is important. I purchased this plant for my mothers birthday. The original delivery date was May 23rd. On the 26th I called FedEx to find out why the delivery wasn't made and there was no update. They gave me a run around and told me they would look into it. It was delivered the next day. The plant was as close to dead as possible. My mother feels it will make it. This is the 3rd time I have had this happen with FedEx. Once I never received my shipment at all. They informed me they couldn't find my address but left a will redeliver tag on my door.

Date of experience: June 7, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Mexico
2 reviews
0 helpful votes
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Both of the trees that I ordered died and instead of refunding me as I asked because I was out of town they sent me two more which also died.

Date of experience: June 7, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Ohio
1 review
0 helpful votes
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Cherry Trees
June 7, 2021

The trees were packed so there was no damage.
They were shipped exactly as described.

Date of experience: June 7, 2021
Pennsylvania
1 review
0 helpful votes
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Trees
June 9, 2021

Trees are pretty expensive and they should come in better condition

Date of experience: June 7, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear that your order did not arrive in the most ideal condition. We are reaching out privately to offer further assistance.

Pennsylvania
1 review
0 helpful votes
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Double pink weeping cherry tree
June 7, 2021

I received my beautiful tree as Mother's Day gift. My husband planted the tree a week later after receiving it. Unfortunately the tree isn't doing well and hasn't grown any branches or new leaves. I was looking forward to having sa beautiful tree on my front lawn.

Date of experience: June 7, 2021
Ohio
1 review
0 helpful votes
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Review
June 9, 2021

Ordering was very simple, though all products arrived in poor shape.

Date of experience: June 7, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are terribly sorry to hear this and are reaching out privately to offer further assistance.

Massachusetts
1 review
0 helpful votes
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5 foot cherry tree, looks great
June 7, 2021

The tree seems healthy. Well packed and easy to plant. It's only been in the ground a month or so, but I have high hopes. I'm going to train it as an espalier.

Date of experience: June 7, 2021