FastGrowingTrees.com
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FastGrowingTrees.comReviews 28,232

4.2

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,067
shipping
245
quality
12,370
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Massachusetts
1 review
0 helpful votes
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Would not recommend
June 24, 2021

Every plant I ordered died, or became diseased. When asking their "plant experts" no one knew how to help. They could barely decipher if they had enough water or not. Buy local. I replaced everything with items from a local nursery and now my garden is doing great.

Date of experience: June 17, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry that you were having issues with your plants! It looks like we've been able to assist you with a credit but please let us know if we can do anything else to help!

South Carolina
3 reviews
0 helpful votes
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Assorted plants
June 17, 2021

All plants came in very healthy with specific directions for planting. I followed the directions and all plants are thriving. I am disappointed in my Jr tree watering rings. Even though I followed directions, they only drain about half empty.

Date of experience: June 17, 2021
Texas
1 review
0 helpful votes
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A great company to trust with products, delivery and standing behind their commitment to quality customer service.

Date of experience: June 17, 2021
Florida
1 review
0 helpful votes
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You could find better plants at a much cheaper price at Lowes but if you are looking for a plant you can't find elsewhere this would be the place to buy.

Date of experience: June 17, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear that your order wasn’t completely satisfactory! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Texas
1 review
0 helpful votes
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Outstanding Service!
June 16, 2021

Fast Growing Trees really stands behind their products. FedEx dropped off my avocado tree on my porch upside down standing on its end. The tree gradually started showing more and more signs if stress over the next couple weeks, leaves turning black and dropping off. I reached out to FGT and they immediately sent a new tree. I love my little avocado tree. I hope this one fares better. The customer service if FGT makes me feel safe to order from them again and again. I wish all companies stood behind their products the way this one does!

Date of experience: June 16, 2021
Maryland
1 review
0 helpful votes
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Better than expected
June 16, 2021

Purchased the lemon tree as a gift. The tree arrived as promised and tracking the tree through shipping was an ease. The plant is healthy. Was in much better shape than expected. Leaves are full and have dark rich color. It's June so for the summer it will stay on the back deck. So far so good. Only had the tree for a month now but will definitely be a returning customer.
Thank you FastGrowTrees!
PS I would have given 5 Stars for satisfaction but the fifth start wouldn't respond when selected.

Date of experience: June 16, 2021
Utah
1 review
0 helpful votes
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Happy
June 16, 2021

Happy happy happy happy happy happy happy happy happy

Date of experience: June 16, 2021
New Jersey
1 review
3 helpful votes
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Stay away
June 23, 2021

Horrible experience with this currently and in the past. It seems they just send horrible specimens knowing they cannot be returned easy due to size. 1 for 10 about on the trees or plants living. Totally unacceptable. I don't buy it that in 2 days of spring weather a tree will die. It's bogus. They send sticks i. E. no leaves sometimes no roots. Will NEVER use again. Also the free shippingis in the prices. Prices are astronomical for said sticks being sent.

Date of experience: June 16, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear how your plants arrived! Shipping stress will cause plants to drop some leaves but typically they will push out new, beautiful growth within just a few weeks.
Please keep us posted on how it's doing so that we can assist you further if it does not recover!

Colorado
1 review
0 helpful votes
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I contacted them immediately upon receipt and they refuse to refund despite showing images below that the plant is half dead with holes in every leaf. They MUST be full of BUGS and still ship BAD PLANTS!

The rest of the items I received were nothing as described, yet they refuse to refund. Read the actual email below in the images along with proof of purchase.

Fast Growing Trees has terrible customer service. This was a credit from my first order, from a plant that died within days. They gave me a credit and now I can't even get reasonable plants from this company or a reasonable response. I should have my money's worth!

+4
Date of experience: June 16, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're very sorry to hear about your experience! Since we are an outside nursery, there are going to be some holes in the leaves from insects. Please know that we do treat our plant for pests while they're in our care, but unfortunately it's very difficult to keep them from munching on the leaves from time to time. We are reaching out privately to help!

Florida
1 review
0 helpful votes
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Fair
June 23, 2021

Was expecting the tree to have a thicker stalk. The leaves were all bruised. We planted it promptly and watering it constantly in dry period. Will let you know if it makes it

Date of experience: June 16, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear about the concerns with your tree! We are reaching out to get some photos so we can assist you further!

Ohio
1 review
0 helpful votes
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Tiny trees
June 23, 2021

I purchased a 4' tall October Glory Maple tree and the dowel rod/stake was almost as thick as the tree (less than 1/2 diameter) was. I should have gone to a big box store for this somewhat common tree.

Date of experience: June 16, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your tree arrived but glad we could make it right with a replacement!

North Carolina
1 review
0 helpful votes
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Surprised
June 16, 2021

I called and spoke with a customer representative. He was very helpful and assisted me with placing my order. My primary purchase was a Rainbow Eucalyptus. Shipping charges would be $30.00 but if i spent $30.00 more i would meet the amout for free shiping. Without looking at the website, I asked about a hydrangia. Just so happens the hydrangia was $30.00... perfect. When i tell you i received a 4-5 inch hydrangia sapling, that's what i received. $30.00 for that? Ridiculous!

Date of experience: June 16, 2021
California
1 review
0 helpful votes
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Poor condition
June 23, 2021

I ordered two plants & they both arrived dried out. After a few weeks of being planted, my Wisteria is finally starting to have new growth. However, the climbing rose has had all dead leaves & flowers when it arrived & has not grown, there are no leaves or flowers.

Date of experience: June 16, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear that your rose bush isn’t doing well! We have reached out privately to help!

Utah
1 review
0 helpful votes
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Dead Tree
June 23, 2021

My Tree is dying. Received tree with root ball completely dry and falling apart. Contacted Fast Growing Tree and was told to wait a month to see if the tree makes it or not. The jury is still out weather the tree will make it. I hope that Fast Growing Trees stands by their commitment and replaces the tree if it does not make it.

Date of experience: June 16, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear how your tree arrived! Please keep us posted on how it's doing so that we can assist you further if it does not recover!

New York
1 review
0 helpful votes
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Very Disappointing Experience
June 23, 2021

Trees can damaged. I immediately filed a complaint. Weeks later still have not heard back

Date of experience: June 16, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry that we never received your email! We have reached out privately to help!

New York
1 review
0 helpful votes
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Was not satisfied
July 16, 2021

Was not satisfied with the product I received tree was approx 6" big

Date of experience: June 16, 2021
North Carolina
1 review
0 helpful votes
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Red Twig Dogwood Bush
June 16, 2021

Very professional service. Bush arrived when promised. Very healthy and well packaged.

Date of experience: June 16, 2021
California
1 review
0 helpful votes
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The tree very good and healthy
June 16, 2021

Put organic soil, Watering regular in some per, 2 time a week for winter, if Japanese maple planting in the sun morning, apter 2: pm mad sure it In the shade, a way from building, and electric

Date of experience: June 16, 2021
Pennsylvania
1 review
0 helpful votes
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Delightful experience
June 15, 2021

I ordered two trees - fig and avocado and both arrived securely packaged and in great health. The avocado tree was transplanted into a container and it is thriving with new shoots and leaves. The fig tree really delighted me though - it's quite small at just a few inches tall, but it is full and luscious! After just a couple of weeks in the ground it has 5 figs on it. That's right - it's less than a foot tall and it is bearing fruit! I can't wait to try my homegrown figs!

Date of experience: June 15, 2021
Florida
1 review
0 helpful votes
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Tree died after two weeks
June 23, 2021

The tree came one wimpy leaf and after two weeks, it's now a $130 twig

Date of experience: June 15, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear that your tree didn't do well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!