FastGrowingTrees.com
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FastGrowingTrees.comReviews 28,292

4.2

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,074
shipping
245
quality
12,370
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Virginia
1 review
0 helpful votes
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Exceed expectation
July 8, 2021

Received the trees in good health and on-time. Planted couple weeks ago and they are healthy.

Date of experience: July 8, 2021
Oklahoma
1 review
0 helpful votes
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Palm tree
July 8, 2021

It came very protected and looked really healthy I will be ordering palm trees again soon

Date of experience: July 8, 2021
Illinois
1 review
0 helpful votes
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Never received
July 9, 2021

They never sent my order. Beware! Terrible way to run a business.

Date of experience: July 8, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear about your experience! We have reached out privately to help!

District of Columbia
1 review
0 helpful votes
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I have ordered from Fast Growing Trees twice now to help start an evergreen privacy wall. The products arrived in a timely manner in high quality shipping materials that did not damage the trees. The trees were planted successfully and continue to thrive.

Date of experience: July 8, 2021
Michigan
1 review
0 helpful votes
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Great customer service
July 8, 2021

The gal who took my call was very pleasant and knowledgeable. I had been looking for a particular tree for quite some time. It arrived in just 5 days and in great condition. We planted the tree right away and it seems to be growing very well. It's been over a month so I'm sure if there were issues I would have seen them by now. Great price, great service

Date of experience: July 8, 2021
Michigan
1 review
0 helpful votes
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Great gift idea!
July 7, 2021

Wonderful experience. The plants wer in great shape upon arrival and quick delivery.

Date of experience: July 7, 2021
Minnesota
1 review
0 helpful votes
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Good plants
July 7, 2021

I ordered 3 tea plants and a lingdonberry plant. They were all looking really good when I got them and still are doing good.

Date of experience: July 7, 2021
South Carolina
1 review
0 helpful votes
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It took me too long in choosing what I wanted to buy, there are some flowers this company doesn't have, also, not all of them are for the zones they say, but I respect all the work they do taking care of a lot of nature/they have.

Date of experience: July 7, 2021
Idaho
1 review
0 helpful votes
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Tree
July 7, 2021

Tree arrived almost dead, replacement tree is beautiful

Date of experience: July 7, 2021
Tennessee
1 review
0 helpful votes
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Growing great!
July 7, 2021

My tree arrived in good shape and very quickly! Tree is growing great!

Date of experience: July 7, 2021
Texas
1 review
0 helpful votes
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Completely satisfied.
July 7, 2021

Some trees were damaged, most likely not their fault, but Fedex and they replaced them with no hassle from the FGT. I really appreciated what they did. I will truly be grateful for what they did.

Date of experience: July 7, 2021
Pennsylvania
1 review
0 helpful votes
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Serviceberry tree
July 9, 2021

Not one nursery in our area had these trees. I ordered one and within a few days it arrived. Planted it that day and it has been growing very well since then.

Date of experience: July 7, 2021
Illinois
1 review
0 helpful votes
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A little disappointed
July 7, 2021

The ad said they shipped the next day. I ordered on Saturday and they shipped it Monday. It was supposed to arrive on Wednesday. The tree did not come until Thursday. Several leaves on the tree were black on the edges as the tree must have gone through a lot of stress being in a hot box for 4 days. I planted it a few weeks ago. Although the leaves are still damaged, the tree seems to be ok so far. The other disappointment I had was that the ad said the roots would be in a burlap bag that you did not have to remove, but the tree came in a plastic pot.

Date of experience: July 7, 2021
Indiana
1 review
0 helpful votes
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So far all 12 of the plants we purchased are doing great. They arrived easy to unpack and with instructions on planting

Date of experience: July 7, 2021
New Jersey
1 review
0 helpful votes
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Some what satisfied!
July 9, 2021

For the money was paid for the tree, I did not realize I was getting twig

Date of experience: July 7, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear that your tree wasn’t what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

California
1 review
0 helpful votes
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We received the plants with one of those snapped. This company re-sent both to us without any question and hassle. Thanks a lot

Date of experience: July 7, 2021
Pennsylvania
1 review
0 helpful votes
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I received my order of 1 wisteria (looks great), 1 honeysuckle (looks great), and 2 hardy peacan trees that look like dead sticks placed in burlap and dirt. I still cared for the trees per instruction. They have been planted for over a month with no sign of growth/life. They still look like dead sticks in my yard. I reached out to Fast Growing online twice and received no response back. I also attempted to call, no response about the complaint. I even attempted to reply to an email that I received from them. I did get a repsonse to that email stating that I can't place a customer complaint to that address. I would sincerly just like someone to reach out about the issue of the peacans. I still have hope that they are alive and will show growth next year but I am unsure.

Date of experience: July 7, 2021
Ohio
1 review
0 helpful votes
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Satisfied
July 7, 2021

Ordering online was simple informative.
Delivery was quick with the tree coming healthy as described.
Only minutes and I had the prep done and the tree in the ground. Very happy with service, thank you for your quality!

Date of experience: July 7, 2021
Ohio
1 review
0 helpful votes
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Satisfied
July 7, 2021

The trees I got first were small and 3 dead but fast growing trees made it right and replaced them Larger healthier trees

Date of experience: July 7, 2021
Texas
2 reviews
0 helpful votes
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Shipping issues
July 9, 2021

I ordered palms from this vendor. The palms were great. Then I ordered Hamelias. The Hamelias were ordered twice. Two plants in each shipment. Both orders came in crushed. The plants are shipped two to a box, with instructions to lay the box flat. The shippers ignored the instructions, and the plants arrived with the box vertical. The top plant fell down on the lower plant, killing both.

Date of experience: July 7, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your plants arrived! We are reaching out privately to help!